Santafixie Omdömen 324

"Bought a SUM Ucco MID-E in August 2025. After 7 months, both tyres developed numerous cracks on both sidewalls – a clear material defect. Santafixie refused to honour the statutory EU warranty (Directive 2019/771), claiming it was caused by external objects. Their explanation is physically impossible: cracks on both sides of both tyres cannot be caused by road debris. After multiple emails and formal legal notices they simply repeated the same rejection. I am now filing a complaint with the European Consumer Centre (ECC-Net). Buyer beware – they do not stand behind their products."

I purchased a couple of wheels a week ago. On their website it said 3-4 work days for shipping. I wrote 3 emails to customer service, no answers whatsoever! Worst e-commerce experience I've had in a while! Don't buy on santafixie!

I placed an order and the shipping times were completely disregarded. Despite multiple follow-ups, I never received a proper update from the team — only vague reassurances that the order was "being prepared," which never led to anything.
I had to open a dispute through PayPal to get my money back. Fortunately, that worked.
I would not recommend this shop to anyone who needs a reliable delivery. Very disappointing experience overall.

Worst company ever…. Yes they have a wide range of parts which makes it seem very attractive though please think twixe before ordering.

I Ordered a couple of 28” tyre sets, after almost a month of waiting
( i payed extra for it to be delivered by UPS within 4 days ) they still didn’t arrive. Then finally after long waiting and countless ignored emails i got my package (which they send with GLS instead?)

Guess what? Wrong tyres…. These idiots send me 26” creme tyres which don’t even look close to a set of 28” racer tyres.

Deeply disappointed and not my first rodeo with this company unfortunately.

Op de eerste plaats: alles is geleverd zoals besteld en de prijzen zijn concurrerend. De prijs en het assortiment was eigenlijk ook de reden om hier te bestellen.

Maar, de levertijd is lang en ik werd tussentijds niet echt op de hoogte gehouden. Hier is ruimte voor verbetering.

Heb mijn bestelling nooit gekregen en de customer support reageert niet op mijn emails.
Bijna 400,- euro aan spullen die nooit geleverd zijn, dit bedrijf is niet te vertrouwen.

Review of an order of 2 couple of tires and 6 inner tubes.
1 couple of tires never arrived, here a detailed breakdown of what didn't work:

-products were showing as in stock but were not
-the hellospring code was 10% off the total, but it was arbitrarily applied only to some products (there was no indication such as "on selected products only")
-lack of a detailed breakdown at checkout (which products the discount was applied to and by how much?)
-lack of proactive communication regarding the delay (e.g.: this item is not in stock, would you like a refund? would you like to choose other products? would you like to wait?)
-no response to follow-ups regarding the 21-day delay
-no communication regarding the decision made by Santafixie on how to resolve the order
-missing packing slip in the box to verify the items included
-no attempt at compensation for the inconvenience

waardeloos bedrijf na een maand de bestelling nog niet binnen op geen enkele reactie van het bedrijf 1 ster is nog teveel

Lang wachten op producten.
Gebruikte lekker binnenband ontvangen ipv 2 nieuw in doosje.

Terrible experience. The service was worthless and the item I received had clearly already been used. Customer service reads and responds to emails days later, and the replies seem to come from some kind of language bot, often completely missing the point of the question.
The product was also listed as in stock, and I even asked for confirmation beforehand, only to find out later that it was not available at all.
The website may look professional and attractive, but that is where the positive aspects end. Think carefully before ordering from this company.

I have purchased a wheelset over a month ago now and nothing has arrived. I have since followed up with an email a week, with no response.

Mooie fiets...apart zo een fixie bike....makkelijk in elkaar te zetten...alleen een min puntje....er zouden drie sturen bijzitten alleen zat in mijn verpakking maar twee....ik mis het race stuur....misschien nog na te leveren? Voor de rest prima!!!

Ware wurde nicht geliefert. Eine Rückerstattung des Geldes erfolgt nicht. Auf Anfragen wird spät oder nicht geantwortet. Finger weg.

Versand dauert ewig und durch den chatbot werden nachfragen an den Support anscheinend nicht richtig weitergeleitet, zumindest habe ich nach zwei Anfragen noch keine Antwort erhalten.

NIETS BESTELLLEN! Ik wacht al 8 weken op bestelde fiets! (Levertijd zou 16 werkdagen zijn). Krijg geen antwoord op mail of via chatbot. Andere contactmogelijkheden zijn er niet.

non comprate da loro .non arriva materiale .da evitare assolutamente.ATTENZIONE .

Nul. 3 mois de délais sur une livraison "garantie 2 semaines".
Aucune reponse claire du service client. Ils ne réagissent que si vous les mettez en demeure. Et encore, ce n'est que des mots, la livraison n'est toujours pas arrivé. A éviter absolument

Was horrible, my order didn’t arrive, and customer service responses have been so slow, first I wanted them to resend it, then never got a reply, now asked for a refund. It’s been months. Crazy

Ik heb op 27-01-2026 een bestelling geplaatst, ik heb tot op heden geen reactie gekregen wanneer mijn order geleverd wordt. Op de e-mail die ik op 07-02-2026 naar de bestellingen e-mail heb gestuurd heb ik ook nog geen reactie gekregen. Erg jammer en ben een lange tijd aan het wachten op een levering van 6 werkdagen.

Commande d'un guidon cinelli double trouble le 30/01/2026 sur leur site, expiditon annoncée sous 3 à 4 jours. Le 13 février le guidon n'a toujours pas été expédié, malgré plusieurs essais de contact via leur assitant ou via leur email aucune réponse. Je vais donc faire une procédure contre eux pour litige et demande un remboursement