Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time using Sainsburys travel money service but certainly won't be my last. Most efficient service I've ever received when ordering currency. It was so easy and quick to get my hands on some eu... Se mer
The good first- easy access and free parking. Comparable rate. The downside was it was a busy Saturday morning and the couple ahead of me had what seemed to be a rather complex transaction which was... Se mer
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for colle... Se mer
Företaget har svarat
Företagsinformation
Om Sainsbury's Travel money
Skrivet av företaget
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Kontaktuppgifter
15 Galena Road, W6 0LT, London, Storbritannien
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
US Dollar- plenty of small notes
You have plenty of small notes for US dollars which is amazing!
7 september 2026
Svar från Sainsbury's Travel money
Hi,
We're so glad to hear that you found our selection of smaller US dollar denominations amazing! We aim to provide a convenient service for all our customers.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Elizabeth,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy to collect currency.
7 september 2026
Svar från Sainsbury's Travel money
Hi Sara,
We're happy to hear that you found collecting currency easy. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Bernadette,
We're delighted to hear you found our rates competitive and our team polite. Thank you for your positive feedback; we truly appreciate it and look forward to assisting you again.
Thank you,
Sainsbury's Travel money Customer team
Needed to change a large amount due to…
Needed to change a large amount due to paying for room on arrival and other agencys jave a smaller limit
6 september 2026
Svar från Sainsbury's Travel money
Hi,
We appreciate your feedback regarding the payment process and the limits on transactions. We are always working to improve our services.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Tony,
We're delighted to hear that you found ordering via our app easy and that our colleagues were friendly. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Oliver,
Thank you for your feedback. We're sorry to hear you were disappointed with the service you received. Providing a friendly and helpful experience is important to us, and we're sorry we didn't meet your expectations on this occasion.
If you would like to discuss further, please contact customerservices@sainsburystravelmoney.co.uk.
Thank you,
Sainsbury's Travel money Customer team
Quick and easy to order online
Quick and easy to order online, notified when ready collected same day
7 september 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear that you found the online ordering process quick and easy, and that you were notified promptly for same day collection. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Good rate on offer compared to other…
Good rate on offer compared to other bureaux
Lady in the store was great
7 september 2026
Svar från Sainsbury's Travel money
Hi Barry,
We're delighted to hear that you received a competitive rate and that our colleague in the store was great. We truly appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Nigel,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Very quick. Lovely lady at counter
Very quick. Only a few minutes between ordering online and being ready for collection. Good rate. Excellent customer service at Springfield. Very pleasant lady.
Service trumps product every time!
7 september 2026
Svar från Sainsbury's Travel money
Hi Malcolm,
We're delighted to hear about your quick online ordering experience and the excellent customer service you received at Springfield. It's wonderful to know that our colleague was pleasant and that you appreciated the good rate.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Heather,
We're delighted to hear you had such a positive experience with our efficient and courteous service. Thank you for your kind feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi,
We're happy to hear that our service was efficient and quick for you. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
A reasonable exchange rate and a quick…
A reasonable exchange rate and a quick clearance of the request, but website needs simplifying.
7 september 2026
Svar från Sainsbury's Travel money
Hi,
Thank you for your review. We're pleased you were happy with the exchange rate and found the process quick and convenient. We appreciate your feedback about our website and are always looking for ways to make the online journey simpler and easier for our customers. Thank you for taking the time to share your thoughts.
Thank you,
Sainsbury's Travel money Customer team
Quick and simple service to use
7 september 2026
Svar från Sainsbury's Travel money
Hi,
We're delighted to hear you found our service to be quick and simple to use. Thank you for your positive feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Cheerful
Cheerful, efficient cashier. Not much more to say really. He was polite, gave me my cash and away I came
7 september 2026
Svar från Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
System down
System down. Simple collection of prepaid currency turned into a 20 minute wait whilst staff tried to get system operating. No fault of the staff member involved but very frustrating.
7 september 2026
Svar från Sainsbury's Travel money
Hi,
Thanks for taking the time to leave a review. We're sorry the system issues caused a delay when collecting your currency, and we appreciate how frustrating that must have been. We're pleased our colleague did their best to help.
Thank you,
Sainsbury's Travel money Customer team
Picking up my order was fast and…
Picking up my order was fast and efficient without any hassle.
8 september 2026
Svar från Sainsbury's Travel money
Hi Rob,
We're delighted to hear that picking up your order was a fast and efficient experience without any hassle. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
the lady was very good had a smile on. happy…
the lady was very good had a smile on her face& was very pleasant.
30 augusti 2026
Svar från Sainsbury's Travel money
Hi Ray,
We're delighted to hear that you had such a positive experience and found our team member to be pleasant and friendly. We truly appreciate your kind words.
Thank you,
Sainsbury's Travel money Customer team
Svar från Sainsbury's Travel money
Hi Cameron,
We're delighted to hear that you had such a positive experience with our team member. Thank you for your kind feedback; we truly appreciate it.
Thank you,
Sainsbury's Travel money Customer team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.