I have had 2 brilliant customer service experiences with Sarah at safe journey car seats. We now have 2 of the avionaut star dusts. Always brilliant quick responses, speedy replies and next day delive... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I tried to order a car seat. Website said next working day on most orders. Emailed after 3 days to ask an E.T.A, no response Emailed again after 5 days no response Phoned... Se mer
Företaget har svarat
Great communication and speedy delivery. Used 3 times now. Once face to face in Stourbridge and twice for delivery. Also very helpful when needing advice.
Excellent communication from start to finish with this business. I bought my chosen car seat which was delivered very quickly. A great price too, and cheaper than other retailers. The car seat ca... Se mer
Företagsinformation
Skrivet av företaget
Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.
Kontaktuppgifter
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered 4 weeks ago was informed item…
Ordered 4 weeks ago was informed item was in stock,still waiting only received delivery details when payment was paused.

Svar från Safe Journey Car Seats
Axkid minikid 2
Received my seat really quickly, received plenty of support both before and after I got my seat. Highly recommend!

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Brilliant service fast responses and…
Brilliant service fast responses and fast delivery

Svar från Safe Journey Car Seats
I couldn’t be any happier with our new…
I couldn’t be any happier with our new car seat for our little boy. Knowing he is the safest he can be and comfortable, puts my mind at so much peace.
From the moment I contacted safe journey car seats they couldn’t be any more helpful. They explained everything and talked us through the seat, fitting and they gave us so much knowledge.
Great service, great price and seat.
Thank you so much and I couldn’t recommend them enough.

Svar från Safe Journey Car Seats
Amazing customer service 👏🏻
So helpful, couldn't do enough. I ordered a seat in the BF sale thinking it would come next day delivery. After a few days I messaged asking where it was and they said as they were on sale they didn't actually have the seats from the brand yet. I was offered an alternative colour which was in stock and it was delivered quickly after. Great customer service, thank you 😊

Svar från Safe Journey Car Seats

Svar från Safe Journey Car Seats
Fantastic customer service
Fantastic customer service. They go above and beyond to ensure customer satisfaction. Would highly recommend.

Svar från Safe Journey Car Seats
Fantastic customer service
Fantastic customer service. I'm a repeat customer and would recommend Safe Journey Car Seats. They stock fantastic products and their knowledge is spot on. Thank you

Svar från Safe Journey Car Seats
Seat cover damaged
Seat took a little longer than I'd hoped to arrive, but I'm not on the mainland, so that's probably why. Once the order was dispatched, communication regarding delivery was good. However, the cover of the seat was damaged, has a cut/slice in it. I got in touch via email (which didn't work) then via Web chat. I was told they'd send a replacement cover but have heard nothing since that. Not ideal considering how expensive these seats are!

Svar från Safe Journey Car Seats
Expert advice and professional service
Expert advice and professional service. Really pleased with the car seat that was recommended. Have recommended company to friends looking to change their seats. Thank you for the excellent service

Svar från Safe Journey Car Seats

Svar från Safe Journey Car Seats
Not worth it!
Bought a car seat from this company because it seemed to be cheaper than elsewhere, however had not received after some time and had to chase up the order status only to be told it would be another month. Many attempts to sell me other car seats when I asked to cancel and despite me making it clear I'd like a refund, they still didn't follow through with this saying they weren't sure if I was thinking about another seat they'd offered me.

Svar från Safe Journey Car Seats
Brilliant
Brilliant. Took a while to come but i didnt pay for express delivery or anything. well worth the wait and money spent. Information on the site was great, great range of car seats and My son is now safely rear facing at 3.5 years old and will be for at least another couple of years.

Svar från Safe Journey Car Seats
5* review
I contacted Safe Journey Car Seats for advice on a rear facing seat for my daughter - 14months old. They were quick to respond and gave us recommendations on suitable seats. Once my Axkid Move arrived - I fitted it myself and sent photographs for a fit check. Within the hour - they had replied! A fantastic service and a great priced seat! Would highly recommend! 5*
Exceptional Service
We ordered two BeSafe Twists. I discovered Sarah through facebook after being on a separate group where the company wanted us to purchase a carseat that didnt tick all of our boxes. Sarah was efficient in coming back and gave us a much cheaper and better standard of ADAC tested seat. I was amazed that she woould come to us and show us the correct way to fit and to ensure our daughter was comfortable too. Outstanding service and so much better than going to a shop! Thank you Sarah!
Great communication, friendly and professional.
We experienced great communication throughout and ended up with the exact product we wanted. Sarah was friendly and professional when we visited to have the Pixel Pro fitted and took the time to show us how everything worked and talk to us about baby even though it was a boiling hot day! We've also been asked to make sure we get in touch when our daughter arrives for a fit check which reassures me aftercare will be fantastic too. Really pleased!
Best car specialist about! You won't be sorry! I love my car seat.
Lovely first meeting. Very polite. Professional. Easy to get great advice. I highly recommend. Fitted in to car showed us how to do it. Best part was seeing her older child in the seat so I can imagine what my son will look like in it later on at that age. If you need advice on car seats speak to Sarah. She will show you what's best for your child's height and weight. I was set on avionaut sky 2.0 and I got that one love it. My son loves it sleeps so well in it on journeys even when awake he's happy.
Still waiting to receive seat
I have still mot received my carseat I did contact to ask where it was and said stock be in middle of Sept. Still waiting 22nd Sept and not had any word when to expect delivery.

Svar från Safe Journey Car Seats
Delaaaaaaaays
Ordered an Axkid car seat…chased it up after a few weeks to be told it would be with me mid Sept. Got to mid Sept, chased again, now it’s mid Oct! Reply was ‘did you not get the email?’ No! Didn’t get sent one. At least they are quick to respond when you get in touch, but a nearly two month wait is pushing it!

Svar från Safe Journey Car Seats
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