Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Se mer
Företaget har svarat
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Se mer
Företaget har svarat
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Kontaktuppgifter
Storbritannien
- royalkennelclub.org.uk
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful guidance.
Pleasant and helpful guidance navigating website and resolving my enquiry.
17 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for taking the time to leave us a review.
Marie was extremely helpful
Marie was extremely helpful, thank you!
16 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
Liv was super helpful and…
Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊
15 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for taking the time to leave us a review.
can do helpful attitude
can do helpful attitude, massive improvement over the last few years, night and day.
12 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you so much for your review.
Amanda was most helpful and patient
Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.
5 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your valuable feedback.
I have a few medical problems,which…
I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience
3 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for taking the time to leave us a review.
Gloria was most helpful I felt she want…
Gloria was most helpful I felt she want out if her way this morning
2 september 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your valuable feedback.
Help to navigate an outdated system
Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏
30 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
We appreciate your feedback and the time taken to leave your review. We're please Eleanor was able to assist you.
Extremely Helpful
Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!
28 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your valuable feedback.
Very efficient service
I spoke with Loren about ordering 5 generation pedigrees because I could not do it online due to a problem. Loren was very helpful & took my order & dealt with it immediately. I also received confirmation emails. I was very pleased with her service. Thank you Loren.
26 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for taking the time to leave us a great review.
The phone was answered quickly
The phone was answered quickly. Loren listened carefully to my query and in only a few minutes referred to the correct department and came back with an answer for me. A very courteous and efficient customer service. Keep up the brilliant work
22 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for taking the time to leave us your review, we appreciate it.
Missing document
One of my pedigree certs did not arrive. I waited the appropriate length of time then phoned & spoke to Marie. She was very helpful & arranged for a new cert to be sent out. It has arrived today, so I'm happy now. I'm not sure how an A3 item can go missing in the post though.....
15 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
We are sorry you did not receive your documentation as expected but are happy that Marie could help you. Thank you for taking the time to leave us a review.
the lady was very good.
15 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
Thankyou!
Thanks to Gloria we could organise a three generation pedigree as the Web site was daunting to embark on!
Kind, patient helpful, understanding and very helpful service.
Thankyou Gloria 🙏
14 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Excellent service
Tyler was friendly, approachable & could not have been more helpful.
Issue immediately sorted.
Thank you.
13 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Had a problem with the website and lost…
Had a problem with the website and lost all my work the night before the woman I contacted to be honest wasn't much help but the reason I gave 5 stars to the review was this morning I got an Earth's Angel called Marie who sorted the problem out giving Me the help and support I needed as tech is not one of My strong points but this young lady sorted out the problem in the way public expect and done a 5 * job in doing so. So thanks Marie and 5 * from Me to you ❤️
12 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Fab customer service
I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.
11 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Litter registration
I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.
1 augusti 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Marie was very helpful and efficient
Marie was very helpful and efficient. She resolved my problem quickly and effectively.
31 juli 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
She was super polite helpful and nice
She was super polite helpful and nice
30 juli 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.