Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... Se mer
Företaget har svarat
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Se mer
Företaget har svarat
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
Kontaktuppgifter
Storbritannien
- royalkennelclub.org.uk
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
One less stress
Problems resolved, no fuss. Great customer service much appreciated.
9 juni 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review, we really appreciate it.
Lauren was amazing
Lauren was amazing . Very polite and helpful. Thank you for being patient and understanding . 🙂
5 juni 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review.
The young lady was very friendly
The young lady was very friendly, polite and efficient in dealing with my change of ownership for my new puppy.
30 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
Natalie did a great job.
Natalie did a great job.
The wait in the phone was too long…
28 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review. We apologise if you feel the wait to answer your call was too long.
Natalie from the kennel club talked us…
Natalie from the kennel club talked us through everything and made it so easy …brilliant service . Thankyou Natalie
29 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review. We appreciate the time taken.
Svar från The Royal Kennel Club
Thank you for leaving us a review, we really appreciate it.
Charlotte was wonderful and talked me…
Charlotte was wonderful and talked me through the whole process! After the computer kept timing me out.
Charlotte you are a real gem. Thanks so much!!
20 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for your review. We appreciate your feedback.
Very polite very helpful and very clear
20 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
Loren was extremely patient & helpful…
Loren was extremely patient & helpful resolving our query.
15 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for taking the time to leave us a review.
Great online help using new resources
Gloria was so helpful taking me through newly launched online services. Very much appreciated
15 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for taking the time to leave us a review.
Excellent telephone service
Fantastic assistance over the phone, Natalie was able to make the amendments needed to change a dogs details after the original owner used the wrong form.
14 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review, we really appreciate it.
SLOW, and behind in terms of DNA technology…
Phoned today to get in touch regarding my Pedigree Poodles paperwork. I was told that without some missing papers from one parent that I could not register my dog with the KC (UK). The only way for me to do this would be to contact the original breeder whose number is no longer in use. Despite having my dogs DNA tested with certificates of 100% purebred status and additional vet verification of breed standards. I decided to opt for another Kennel Club and also for the purpose of registering any future litters I intend to have.
Despite the aforementioned it was tedious to get through on the line with many, many different options often looping back through if unfamiliar to the service.
They also could not use his DNA profile to link his family “papers” or his place in the line…
All in all I’d say there loss, to the extend
of any future DNA’s will not be carried out using them or their affiliates. I spend a lot on tests with over 300 tests on one of my pets. I will also use another provider to register any future litters.
I feel and also from what I’ve seen written on line this place is falling to the wayside, everything typed/written to the extent that it could hold more weight than an actual DNA test carried out in a professional lab via scientists. Technologically speaking this place is light years behind and they are losing out on customers far and wide.
12 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review. We are sorry that you have suffered delays in your registrations; if you would like to get in touch for someone to look into this for you please use our Help Centre https://www.thekennelclub.org.uk/about-us/help-centre/help-centre-health-and-welfare/
Kennel Club Polite & Professional
Kennel Club
Staff always extremely polite and very professional.
I'll recommend Kennel Club without any type of doubts.
5 Star
12 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review. We appreciate the time taken.
Excellent service.
I have had excellent help with my online litter registration from Gloria, who was very patient, and nothing was too much trouble.
9 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your feedback
Very helpful and kind and followed…
Very helpful and kind and followed through.
9 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review. We appreciate it.
Speedy response and solution to my issue
My issue was dealt with in a courteous professional manner.
I was made to feel valued by the member of staff who dealt with my query
The member of staff created a solution to my issue in a swift and efficient manner
I was really pleased with the experience and my confidence in the Kennel Club has greatly increased
8 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you very much for taking the time to leave us a review.
Other than the long automated intro
Other than the long automated intro, Amanda who dealt with my enquiry was very helpful and speedy and offered a very positive outcome to my query.
8 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your feedback.
I was made to feel assured at all times…Gloria is a five star lady who goes the extra mile to excel in her services
I was made to feel assured at all times & Gloria was very very helpful,
Nothing was too much trouble
Thank you so much Gloria for your five star service
8 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for taking the time to leave us a review. We appreciate it.
Laren was fantastic sorted all my…
Laren was fantastic sorted all my problems out thanks
8 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
The operator was a really nice helpful…
The operator was a really nice helpful lass
7 maj 2025
Omdöme utan inbjudan
Svar från The Royal Kennel Club
Thank you for your review.
Detta är Trustpilot
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