Marie should run all registration services, she is SO efficient and knowledgeable and goes straight to a solution. If only all companies could have people like Marie answering the phone how easy wou... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was really struggling trying to navigate the website to update 1 puppies name and change 2 puppies ownerships... Until I called, yes it took a while to get through but do make time... when I final... Se mer
Företaget har svarat
Gloria made a nerve racking experience a total breeze for me, in helping me change my dogs ownership to add my sister as a joint owner. Very much appreciated. Kind regards. Mr Simon Ambler.
Företaget har svarat
Gloria who I spoke to was fantastic. She talked me through everything and registered my litter while I was on the phone. She is an absolute credit to your organisation. Litter registered and registrat... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
It’s dogs who bring joy, enrich our days, and ultimately rule our lives. They are the ones that we would do anything for. From everyday health to lifelong protection, from wagging tails to winning rosettes, the Royal Kennel Club is here to honour dogs with the care, distinction and happiness they deserve. Today, and for generations to come, we are: At their service
Kontaktuppgifter
Gatehouse Way, HP20 1RY, Aylesbury, Storbritannien
- 01296318540
- royalkennelclub.com
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Extortionate and Greedy
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. It feels like absolute greed and it is the result of having no competition and monopolising the industry. They need to hire more staff. Took 15 minutes to get through to someone over the phone. Fortunately when I did, they (Olivia "Liv") were ace. Hence the second star.
14 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your response, we appreciate all feedback from our customers, both positive and negative. We are sorry you believe our registrations prices are driven by greed; our profits are ploughed back into the dog world.
The RKC is a profit for purpose organisation meaning any surplus funds we generate are used to support dog health, welfare, education, and canine research rather than being distributed to shareholders. Much of this support is channelled through our Kennel Club Charitable Trust. The Trust's main aim is to make a real difference to the health of dogs and dog welfare, no matter what their breed or background.
Profits also go towards the support of Royal Kennel Club Breed Rescue is a UK-wide network of breed-specific rescue organisations who help pedigree dogs that need new homes and to connect prospective owners with specialist breed rescues.
As you can imagine we receive many applications annually and register between 150,000 to 200,00 puppies per year.
Each application we receive is registered by hand and is a complex application which takes time to check. The RKC is actively recruiting and training new staff and to ensure the best quality and customer service this process takes time.
We are glad Liv was able to help you on this occasion.
Svar från Royal Kennel Club
Thank you for your review.
Gary was really helpful
Gary was really helpful! Managed to sort my issue swiftly.
6 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you so much for your review.
Marie was kind supportive and helpful.
Marie was kind supportive and helpful.. very happy with my experience not only this time but whenever I’ve contacted previously too
9 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review, we appreciate the time taken.
Liv was helpful and informed
Liv was helpful and informed, and helped me navigate a complicated website. Thank you Liv
3 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you very much for your review, we really appreciate it.
Svar från Royal Kennel Club
Thank you for your review.
Ella was exceptional and the best help we have ever received
Today we had the pleasure of being connected with Ella due to a problem that the KC site froze half way through -surprise surprise. . We have had over the years some very bad experiences with the KC and the website/staff and expect will continue to have these . BUT exception to the rule this morning and so credit is due to the help we received from Ella as a person for her patience and understanding she is a credit to where she works and needs to be recognised for it .
2 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review, we really appreciate your valuable feedback and the time taken to leave your review.
Very helpful
Very helpful; and emailed over important export registration immediately
2 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you.
Fantastic experience Ella was very…
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club
1 juli 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you so much for your review and the time taken to leave it.
Amazing support
Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.
30 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review, we really appreciate your feedback.
Very professional and quickly sorted
Ella was very professional a nd sorted my issue with no problem. A Credit to the organisation.
26 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you very much for your review. We appreciate the time taken.
Svar från Royal Kennel Club
Thank you very much for your review.
staff are great and do a good job
staff are great and do a good job - not enough of them though - and the certificates being sent out wrong etc could save a lot of issues in the first place - please sort out the system and get people who understand dog showing in the building - not just generic staff.
23 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for you review and your valuable feedback.
We are actively working on recruitment of staff and service performance issues.
Many of our staff are involved in the dog world but we believe that a diverse range of people allow us to give great customer service to all of our customers.
Ella was beyond 1st class
24 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review; we really appreciate it.
Change of ownership
Gloria was amazing she did change of ownership of my new pup all over the phone which made things so much easier for me,explained everything clearly to me.
Thanks Gloria ❤
23 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review; we really appreciate all the time taken.
Thank you Marie was so helpful and talked me…
Marie was so helpful and talked me through the registration process and explained how to place the advertisement, Thank you
23 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review.
Transfer of ownership problem.
I spoke with Ella. She was extremely helpful in resolving a 'registration' issue.
Thank you Ella!
22 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you very much for your review.
Speaking with the Marie helped me look…
Speaking with the Marie helped me understand what I needed to do, she was Very calm and helpful. I was so pleased to have phoned to get the assistance I needed with the application. And ended up with a discount at the same time. Thank you Marie
22 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you for your review. We really appreciate your valuable feedback.
Marie knows her business
Marie helped me the first time and was extremely helpful. Sadly call wait on KC cost me 112.00 usa in phone charges
I was fortunate to not wait as long this time. I had emailed a week ago for help and got no response so I called again.
I got Marie thank goodness! She knows her business and process and steered me a different direction to get me what I needed and offered tips and suggestions for other transactions I will be needing.
Our AKC here is not near as knowledgeable and I have to tell you customer experience is everything and she has the skills and knowledge of her work and excellent customer service!
Nicely done Marie!
19 juni 2026
Omdöme utan inbjudan
Svar från Royal Kennel Club
Thank you very much for your review, we are so pleased that Marie could help you so thoroughly. We are very sorry that you have experienced significant call wait times in the past.
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