Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working day... Se mer
I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and... Se mer
I have ordered from Roxy for years (since my twenties, I’m forty five!) and I infrequently return any items; just shows their sizing is perfect and the quality is excellent. Some of their clothing is... Se mer
Företagsinformation
Skrivet av företaget
Born in 1990 in Huntington Beach, Roxy is the first brand entirely dedicated to female surfers and active girls. Derived from Quiksilver's DNA, the brand quickly established itself with swimsuits, clothing, and equipment designed specifically for women in board sports. From its beginnings, Roxy achieved immediate success, such as the launch of its swimwear line and its iconic heart-shaped logo, inspired by the Quiksilver wave. In the 1990s, Roxy gained global recognition, supported by legendary athletes such as Lisa Andersen, four-time world champion and a true figure in women's surfing. The Roxy universe then expanded to accessories, clothing, snow wear, and young girls' lines, building a complete lifestyle around freedom, boldness, and athletic energy. Today, Roxy is an international reference in surfing, snowboarding, and fitness. It embodies a sunny, modern, and inspiring style, mixing performance, creativity, and femininity to support women in their adventures, whether on the waves, the slopes, or in daily life.
Kontaktuppgifter
Frankrike
- roxy-uk.co.uk
2,9
Medel
335 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Items didn't arrive - no refund given
Two items have still not arrived even though they were ordered early February 2026. Followed up twice to be sent an identical response that the items would be shortly be arriving. They didn't. The worst customer service, all AI bot generated answers through their 'concerns raised' methods, and no way to actually speak or deal with an actual person. Eventually (after 2 months of further emails) got a response saying they will not refund me, despite providing as required by them a declaration that the items weren't delivered to me. Over £200 out of pocket. If you're in the UK I wouldn't order from them.
1 februari 2026
Omdöme utan inbjudan
I have asked for help to return my…
I have asked for help to return my items, I wanted to replace the jacket for the next size up. When I've taken the return to my local Evri shop, they require a QR code which I don't have, I have requested one from yourselves but you seem to be ignoring me. It looks as though I've lost £157.00 which I'm really upset about...
7 maj 2026
Omdöme utan inbjudan
Roxy Sliders
Really nice sliders. Cool design. They're very comfortable even though I wear them without socks. Arrived quickly too.
5 maj 2026
Omdöme utan inbjudan
I tried shopping via the app and it…
I tried shopping via the app and it wouldn’t process my voucher, then had difficulty with Apple Pay as well. It made it quite frustrating and every time I tried to go via the website, it would send me to the app. You also can’t do returns on the app- but you need the app to get membership rewards. So it’s not a pleasant experience to purchase.
The item itself is nice. Took a while to come which was a shame.
11 maj 2026
Omdöme utan inbjudan
Tracking and updates are terrible.
6 maj 2026
Omdöme utan inbjudan
Happy with everything in my order.
Great clothes, good quality and lovely designs. I ordered items for myself and daughter and they were all lovely. I recommend sizing up though as they do come up small.
3 maj 2026
Omdöme utan inbjudan
I bought two lovely tops
I bought two lovely tops in the half price sale. The orange one is perfect to wear with my summer skirt with its pattern of oranges and lemons. And the white one I can wear with skirts or trousers. Easy to order and the delivery was prompt.
1 maj 2026
Omdöme utan inbjudan
Customer service is shocking
Customer service is something that really is a downer on this product
21 april 2026
Omdöme utan inbjudan
Ordered ten days ago, still not arrived
Ordered ten days ago, still not arrived. Estimated delivery time was three days and no warning at time of purchase that it would be shipped from Europe. Avoid.
1 maj 2026
Omdöme utan inbjudan
I love Roxy
I love Roxy. Best part of 30years wearing their clothes and accessories. The quality has not changed. I still wear some that are still good from the beginning. Never been let down. Just remember to wash everything at 30’ to make sure you’re kind to the clothes x
25 april 2026
Omdöme utan inbjudan
Swimsuit very uncomfortable with…
Swimsuit very uncomfortable with prolonged wear. Legs ride up at the front and rub, as do thick and bulky seams on the inside. For the price, I'm very disappointed.
5 april 2026
Omdöme utan inbjudan
Scammers
Iv tried to contact them multiple times and no real response and I had no tracking number when I placed my order.
10 mars 2026
Omdöme utan inbjudan
Lovely stylish suitcase
Lovely stylish suitcase. Easy to order and quick delivery. Well packaged - very happy with Roxy.
17 mars 2026
Omdöme utan inbjudan
Fantastic and easy to navigate and…
Fantastic and easy to navigate and purchase from. This was my first Roxy purchase and I’m not disappointed!
28 mars 2026
Omdöme utan inbjudan
Zero communications
No idea where my parcel is or any communication.
26 mars 2026
Omdöme utan inbjudan
Always great service
The service is great. Estimated delivery provided on order and full tracking. Bought three pairs of shoes and love them all.
7 mars 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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