Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working day... Se mer
I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and... Se mer
I have ordered from Roxy for years (since my twenties, I’m forty five!) and I infrequently return any items; just shows their sizing is perfect and the quality is excellent. Some of their clothing is... Se mer
Företagsinformation
Skrivet av företaget
Born in 1990 in Huntington Beach, Roxy is the first brand entirely dedicated to female surfers and active girls. Derived from Quiksilver's DNA, the brand quickly established itself with swimsuits, clothing, and equipment designed specifically for women in board sports. From its beginnings, Roxy achieved immediate success, such as the launch of its swimwear line and its iconic heart-shaped logo, inspired by the Quiksilver wave. In the 1990s, Roxy gained global recognition, supported by legendary athletes such as Lisa Andersen, four-time world champion and a true figure in women's surfing. The Roxy universe then expanded to accessories, clothing, snow wear, and young girls' lines, building a complete lifestyle around freedom, boldness, and athletic energy. Today, Roxy is an international reference in surfing, snowboarding, and fitness. It embodies a sunny, modern, and inspiring style, mixing performance, creativity, and femininity to support women in their adventures, whether on the waves, the slopes, or in daily life.
Kontaktuppgifter
Frankrike
- roxy-uk.co.uk
2,9
Medel
335 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No communication
No communication, no idea where my package was. It took almost 3 weeks to arrive. No response to request for help. Customer service non-existent.
1 juli 2026
Omdöme utan inbjudan
Missing 2 items from my order and no…
Missing 2 items from my order and no one is replying to my many emails. Very disappointing. Will never order from them again.
5 juli 2026
Omdöme utan inbjudan
Customer service was awful - very disapointing
Customer service was/is awful. I have had to try to resolve the issue through other ways which have not involved Roxy because of their poor communication and service
12 juli 2026
Omdöme utan inbjudan
Love Roxy
Love Roxy, no fast fashion just lovely , comfortable clothing that fits well and has the quality to last
11 juli 2026
Omdöme utan inbjudan
stolen money: return not refunded
I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working days since they received my return, so they have effectively stolen my money and won't give it back. Never buying from this brand again. Have had to contact my bank to raise a dispute.
9 juli 2026
Omdöme utan inbjudan
Excellent value for money
Excellent value for money. So comfortable to wear. Easy transaction. Quick delivery.
9 juli 2026
Omdöme utan inbjudan
Thieves!
Appalling customer service. I returned my order well within the period following all of their rules and haven’t received my refund. I have sent multiple support emails that have gone unanswered.
1 juni 2026
Omdöme utan inbjudan
good delivery good item too big and…
good delivery good item too big and very bad returns service
6 juli 2026
Omdöme utan inbjudan
Great stylish clothing
Great clothing. Looks and feels great. For all ages and sizes. Great service and items arrived very quickly.
5 juli 2026
Omdöme utan inbjudan
Very similar experience to the last reviewer
Very similar experience to the last reviewer. Ordered a skirt on the 16th June, still states preparing on order summary. I have emailed several times - no response. I have also telephoned, however automated response tells me to ring during opening hours. I am ringing during opening hours! I won’t be buying from them again. How do you raise a dispute?
5 juli 2026
Omdöme utan inbjudan
Appalling customer service
Appalling customer service; item not sent after 10 days and no delivery update or status. Multiple emails and online forms sent, no response at all. Given a phone number that has an automated voice to say they are closed. I will never buy from this company again and have raised an official dispute.
30 juni 2026
Omdöme utan inbjudan
Beautiful raffia backpack – I love it!
I bought a raffia backpack from Roxy UK and I absolutely loved it. The design is beautiful, and the quality is really good. It looks exactly like the pictures on the website. The delivery was fast and the item arrived safely at my home. I’m very happy with my purchase and would definitely buy again.
10 juni 2026
Omdöme utan inbjudan
Appalling customer service sent order…
Appalling customer service sent order back with proof of delivery and wouldn’t refund. Beware
25 juni 2026
Omdöme utan inbjudan
Slow order dispatch, inadequate customer service
Ordered a bikini June 19th - still haven’t even received notification to say it’s been dispatched. Contacting ‘customer service’’ results in automated messages which are of no help whatsoever. Given up hope of receiving my order before I go on holiday. Incredibly frustrating experience.
25 juni 2026
Omdöme utan inbjudan
AVOID - TERRIBLE CUSTOMER SERVICE
Still waiting for my order. Customer services won’t respond to me. Roxy seem to have forgotten they are a customer facing business. AVOID.
13 juni 2026
Omdöme utan inbjudan
Wrong colour was green not blue and…
Wrong colour was green not blue and awaiting a refund no sign of it item has been received back but I'm still out of pocket and being replied to by botts to wait another 10 days in top of 5 working days and a weekend already !
19 juni 2026
Omdöme utan inbjudan
Do NOT order from them.
Do NOT order from them.
Don't appear to give refunds if you want to return products. Owed over £100.
Hopefully credit card company will fight this battle now.
5 april 2026
Omdöme utan inbjudan
My overall experience with Roxy has…
My overall experience with Roxy has been fantastic, easy to order and customer service where quick to respond. The products are good value for money. Each summer I reorder items for my holiday.
18 juni 2026
Omdöme utan inbjudan
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