Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... Se mer
Företaget har svarat
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... Se mer
Företaget har svarat
I have insured my phones with row for over 7 years, fortunately never needed to claim . However when I purchased a iPhone recently and wanted to swap my policy over I found it a bit disappointing a... Se mer
Företagsinformation
Informationen kommer från olika externa källor
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Kontaktuppgifter
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4,0
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Row.co.uk
Good Afternoon.
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Good insurance company
22 april 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback.
Kind Regards,
Laura
Useless dont buy insurance with this…
Useless dont buy insurance with this company had a very bad experience ask too much questions can't even contact them xcept thru email ask too much proof fir purchase never gona buy insurance with. Again too much hassle
8 april 2025
Svar från Row.co.uk
Good Afternoon,
I am sorry that you feel too many questions were asked. Even though we can communicate over email, you can also call us up with any questions you want answered, we just email so that the documents can be sent over to us to review.
Even though your policy has been cancelled, I am still here if you wish to ask any questions in regards to this matter.
Kind regards,
Hanna
Fabulous quick and affordable service
Fabulous quick and affordable service
26 mars 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Great when you pay and at disappearing when you need them
They are great when sign up and pay but the moment you need to speak to them and get your help... nowhere to be seen. Awful service, left me very frustrated.
I asked multiple times by email to have the IMEI of my phone update because the manufacturer had to replace my device - first I called, because no one replied to my email, then they said to send an email with the request, which I did, but no one ever replied. I ended up cancelling my policy because it was still linked to the IMEI of a defective phone that I had to return to the manufacturer so it made no sense to pay and then be told "sorry your policy is not linked to this IMEI"
31 mars 2024
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Don’t deal with the company
Don’t deal with the company
So bad customer service that they took two payments of £33.24+£33.24) for one month.Because I have cancelled online my insurance within 14 days and I have asked for refund but they ignored me.They don’t want to refund anyway.
10 mars 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
For this matter to be looked into, we have asked if you can provide some details so your policy can be located to be investigated further.
Kind regards,
Go-Assist Customer Service Team
Svar från Row.co.uk
Good Afternoon,
Thank you so much for your 5-star review, we truly appreciate the time you have taken to leave us your lovely feedback. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Laura
Svar från Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Very quick to set up cover
Very quick to set up cover, brilliant quote.
Would highly recommended 👌
9 februari 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
Thank you for your 5-star review. We really appreciate it!
Kind Regards,
Laura
Don’t deal with this company
Absolutely dreadful company to deal with. I’ve had my washer and tumble dryer insured for about 4-5 years never once claimed . The door on my dryer wouldn’t click shut but the dryer was still working . I filled all the lengthly form . & because I couldn’t find my purchase receipt for the dryer they told me to contact the seller but they don’t have information so
Far back . They didn’t ask for proof of purchase when I took the insurance out and have been happy to take my £11.88 per month out my bank for the last 4-5 years , disgraceful if you ask me ! I’ve told them to cancel it and I better not receive any further costs it’s disgusting .
25 januari 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Good Morning,
We can look into this matter for you and have asked for some additional information so your profile can be found.
Once we have investigated this, we will be back in contact. I appreciate your time.
Kind regards,
ROWt Customer Service Team
This company doesn't like to help - don't use them
The point of a policy is that if you need help in an emergency, it's there. I had an issue of not having hot water in my bathrooms. Row decided that as there was hot water in the kitchen, this wasn't a total loss of hot water so decided that this wasn't covered.
Be very careful when choosing this company and pay attention to their wording as they will try to avoid helping you and will rely on their policy documentation to justify their actions.
8 januari 2025
Omdöme utan inbjudan
Svar från Row.co.uk
Hi Fernaz, cheers for this. Glad we made things straightforward and easy for you.
The Row Team
I would give -0 stars if possible
I would give -0 stars if possible. This pathetic company has taken over 3 months to process a simple claim for my phone's cracked screen. I had to pay £200 for the repair. Row was charging me £30 a month for another device that's not even covered. I need my phone for work, now I must send it in for repair, and they don't even offer a loan phone. This is the worst insurance policy ever. It would have been easier to pay Samsung directly to fix the screen. Avoid Row device insurance at all costs, save yourself time, money and less hassle. They quick to take the money, but the service is despicable.
1 oktober 2024
Omdöme utan inbjudan
Svar från Row.co.uk
Cheers for this. Glad we could keep things simple and quick for you.
The Row Team
Svar från Row.co.uk
Good Morning,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Svar från Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Easy to navigate website
The insurance was super easy to set up without too much information being requested
13 december 2024
Omdöme utan inbjudan
Svar från Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Everything is good about thus company
Everything is good about thus company, easy and efficient
11 december 2024
Svar från Row.co.uk
Good Afternoon,
Thank you for the great feedback! I'm glad you found taking out insurance with us so easy! Please feel free to give us a call if you have any questions at all.
Kind regards,
Row Customer service team
Svar från Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Svar från Row.co.uk
Good Afternoon,
Thank you for your 5-star review, we truly appreciate your lovely feedback. Please don't hesitate to contact us if there's anything we can help with.
Kind Regards,
Row Customer service team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
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