Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gary Thompson did an excellent job of refitting a part to my wheelchair which had fallen off some days earlier. He also noticed that the left hand armrest was damaged and following a short visit to hi... Se mer
Very helpful and polite happy to answer our questions also a professional service provided when my wheelchair was checked thoroughly and a return visit to change a wheel and the footplate changed to... Se mer
Took my son for a wheelchair appointment today as his is getting a bit small and the lady we had was very helpful & knowledgeable and asked a lot of questions to make sure we got the most suitable ch... Se mer
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Företagsinformation
Skrivet av företaget
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Kontaktuppgifter
Unit 11, Westfield Road, CH44 7HX, Wallasey, Storbritannien
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Utmärkt
824 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic service and the team have been great to us
The service we’ve received has been very good,can’t praise you enough,
21 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Brian, thank you for your kind words. We’re really pleased to hear you’ve had such a positive experience.
Sean Taylor came to fit a stump board…
Sean Taylor came to fit a stump board to my Dad's wheelchair today at Newquay Community Hospital. He was efficient, friendly and the service provided was faultless.
20 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Thank you for your feedback. We’re glad Sean provided efficient and friendly service, and we’ll ensure this is passed on to the local manager.
The Gentleman was very polite and…
The Gentleman was very polite and professional,he showed great patience and his presentation of the wheelchair was extensive
20 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Michael, thank you for your review. We’re pleased the engineer provided a professional and thorough service.
Svar från Ross Care
Hi Mrs Bark, thank you for your kind feedback. We’re pleased you found the service friendly and efficient.
Gary Thompson out of hours wheelchair…
Gary Thompson out of hours wheelchair engineer was very understanding and dedicated to make sure the job is done ASAP
18 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Mohammed, thank you for your kind feedback. We’re pleased Gary was able to provide prompt out of hours support and get everything sorted, and we’ll pass this on to the local manager.
Brilliant service from Gary Thompson
Gary Thompson came to fix wheelchair friendly Gary was professional and knew his job ,came out of hours and got everything working again cannot fault him at all brilliant service brilliant chap credit to service
17 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Lisa, thank you for your fantastic feedback. We’re delighted Gary could get everything working again and provide such a professional service, and we’ll share your comments with the local manager.
Sean Taylor provided an excellent…
Sean Taylor provided an excellent service repairing Lilli’s wheelchair.
Thank you so much.
Geoff and Lilli
17 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Geoff, thank you for your kind review. We’re pleased Sean provided an excellent repair service for Lilli’s wheelchair, and we’ll pass your feedback to the local manager.
Jason Tbllins was terrific
Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.
17 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.
My partner had Hugh as our engineer
My partner had Hugh as our engineer, an we can’t fault him he’s wonderful takes his time, on the job he’s completing.
He’s always happy to have a chat, happy, cheerful great experience all round.
17 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Kim, thank you for your lovely feedback. We’re pleased Hugh provided such a friendly and thorough service, and we’ll ensure your comments are passed to the local manager.
The Engineer Sean Taylor was very…
The Engineer Sean Taylor was very patient answered my questions,He explained what he was doing when he was servicing the chair .
17 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Simon, thank you for your review. We’re pleased Sean took the time to explain everything clearly during the service, and we’ll pass this on to the local manager.
Gary Thompson was say kind and caring…
Gary Thompson was very kind and caring when he delivered the equipment. Explained everything I needed to know. Offered to help with getting me some water when I struggled to catch my breath back. Very kind and caring person. A true asset to this company.
15 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi there, thank you for your kind feedback. We’re delighted Gary provided such caring and supportive service, and we’ll share your comments with the local manager.
Ready for my holiday now.
When my wheelchair arrived there were no clips under the arms so today Sean Taylor came and fitted them. He was friendly and showed us how to remove them if we needed to. Then left and wished us a happy holiday
(My husband obviously told him we were going and it is my 1st holiday with a wheelchair) Thank you for your good service and support. Sue Wherry
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Susan, thank you for your lovely review. We’re pleased Sean was able to help and ensure everything was set up properly ahead of your holiday, and we’ll pass your feedback to the local manager.
Gary Thompson rescued me a very nice…
Gary Thompson rescued me a very nice man friendly and very helpful
Thank you, Gary, for your help
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Z Akhtar, thank you for your kind words. We’re pleased Gary was able to assist you and provide such helpful service, and we’ll share your feedback with the local manager.
Gary is always so helpful!
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Leanne, thank you for your feedback. We’re glad Gary continues to provide such helpful support, and we’ll pass this on to the local manager.
Sean Taylor, Ross Care
Sean Taylor from Ross Care visited to fix the brakes on a wheelchair. He was really friendly, sorted the issue in no time, and also pumped the tyres up to save me a job. Would definitely welcome him back.
8 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Kevin, thank you for your kind feedback. We’re glad Sean resolved the issue quickly and went the extra mile, and we’ll pass your comments to the local manager.
The engineer that came today was Sean…
The engineer that came today was Sean Taylor. He contacted me prior to his arrival which was helpful. This is not the first time that we have met Sean, on each occasion he has been, friendly and polite. When speaking Sean addressed both myself and also the disabled client which made him feel included and valued. Sean is knowledgeable and patient. On this occasion, upon seeing the client seated in the wheelchair, he identified postural issues and made a recommendation that would help the client to be seated more comfortably upright in the wheelchair. Sean also very kindly lifted the wheelchair from the back of my car and assembled it for me as I was unable to do so myself due to an injury. We are both grateful for the help we received today and are looking forward to getting out and about with the wheelchair!
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Joanne, thank you for your detailed and thoughtful feedback. We’re delighted Sean provided such attentive and supportive service and ensured everything was set up for comfort, and we’ll share your comments with the local manager.
Gary was very thorough and helpful in…
Gary was very thorough and helpful in resolving an issue. Gary was helpful, happy, approachable and he was determined to get to the bottom of the issue to ensure a resident could use her wheelchair. Couldn't recommend Gary enough. Great service
15 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Hayley, thank you for your fantastic feedback. We’re pleased Gary was so thorough and determined to resolve the issue, and we’ll ensure your comments are passed to the local manager.
Sebastian Top engineer!execelent service
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Simon, thank you for your review. We’re glad Sebastian provided excellent service, and we’ll pass your feedback on to the local manager.
Everything was excellent
Everything was excellent! The delivery was fast, everything was explained with great care, and the chair was perfectly fitted and adjusted for my mother. We truly appreciate it!
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Svitlana, thank you for your lovely feedback. We’re pleased everything was delivered quickly and set up with care.
Ross care were fast and gavy Thompson…
Ross care were fast and gavy Thompson was friendly and helpful.
16 april 2026
Omdöme utan inbjudan
Svar från Ross Care
Hi Suzie, thank you for your kind review. We’re glad the service was quick and helpful, and we’ll pass your feedback to the local manager.
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