Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell... Se mer
As the factor for our property we don't deal much with them, I would say they are pretty standard in terms of services and prices I guess. However when we've needed customer service we have had a... Se mer
Företaget har svarat
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktuppgifter
Storbritannien
- ross-liddell.com
4,0
Bra
990 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Effecient
Claire from Ross and Liddell was very helpful re a repair. Quick response and action raised almost instantly.
8 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for your feedback. We're delighted to note that you received a quick and effective service. This is exactly what we aim to deliver.
Repairs
Claire organised an electrician to attend the repair straight away. Thank you! :)
8 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback, this is much appreciated and we shall pass your comments on to Claire.
No hassle customer service.
Nicole was extremely helpful when closing my account, no hassles just straightforward customer service.
8 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Colin, that's great news. That's what we are here for. Thank you for providing feedback.
R+L LiveChat use.
Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised that I will be informed ASAP. I have found in the past, that all interactions with R+L using LiveChat are dealt with quickly.
7 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Willie, great to read your feedback. Thank you for taking the time. We appreciate it.
Very helpful and solved my problem…
Very helpful and solved my problem quickly.
7 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Martin, glad to hear it. Thank you for your feedback.
Web Chat
Had a web chat with Paige to get update on issue within our flat. Got quick response and delt with our issue. Information passed to relevant team. I will update when next stage complete.
5 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
John we appreciate you taking the time to leave feedback. We're glad that Paige was able to assist you quickly.
Ross and Liddell for Property Management
We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.
We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...
They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.
Best avoided if you want a prompt, effective property management service.
4 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Kyle, we're sorry to hear that and we are keen to understand what issues you are facing. We have sent you a request for information, to allow us to identify your account. Please provide this in order that we may look into any outstanding issues.
Used online chat and dealt with…Candela
Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!
31 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Robyn, we're glad to hear it! thank you for leaving feedback.
Needed to Webchat with Paige at R&L
Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)
30 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Aggie, thank you for your feedback. We shall pass this onto Paige.
Professional and very helpful
Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍
24 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Sheena thank you so much for sharing feedback. We really appreciate it.
6 years to look into a complaint
I have been complaining to the company for 6 years now. It is getting beyond a joke, i have tried to raise formal complaints but continue to be told 'Its being looked into'. How does it take 6 years to look into something?
Sent out maps of the wrong street, then sent an overall map and denied that a care home existed in the estate! What chance have you got?
23 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for sharing your feedback. We’re very sorry to hear about your experience.
We take all concerns seriously and would like the opportunity to look into this matter in detail. Unfortunately, we don’t have any record of your complaint from six years ago, so to assist you properly, could you please respond to the information requested.
Once we have these details, we’ll ensure this is reviewed promptly and provide you with an update as soon as possible.
Quickly resolved and very informative
I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.
23 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Rowan, great to read your feedback. We are glad that Leah could assist quickly.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍
23 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for sharing feedback. We really appreciate it.
Live Chat with Kerri
Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.
23 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Susan, it's great to read your feedback, thank you for taking the time.
Query quickly resolved by Nicole in…
Query quickly resolved by Nicole in general enquiries live chat. This was a new experience as live chat is usually unable to resolve queries and it’s impossible to get past live chat to talk to somebody who is in a position to answer queries properly. I feel sorry for those working in live chat who have to deal with the frustration of the many customers getting a very poor service from this factor. But thank you, Nicole, for being on the ball today.
19 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Margaret thanks so much for leaving feedback on our services. We shall pass this onto Nicole.
Fantastic and very professional
Ross and Liddell have been absolutely fantastic since moving into my flat. They are always very quick to respond to any issues, they are very accommodating and reassuring whenever I have came into any problems financially and the staff are all very polite and helpful. I would highly recommend Ross and Liddell to anyone.
18 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Gary, great to read your feedback, thank you for taking the time.
Review
I’ve lived in a few flats over the years with different agencies and this has been one the best experience by far. They’re always happy to answer questions and have been quick to get back to us. They have been super accommodating to us as students. They are always a pleasure to deal with in person and on the phone!
8 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Clare, thank you so much for your feedback.
Always prompt service with any queries…
Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.
1 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Cuthbert, thank you so much for taking time to leave feedback
Staff are extremely friendly and…
Staff are extremely friendly and helpful and respond quickly to any queries or concerns.
9 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Janice, we appreciate you taking time to review our services, thank you.
It's all one-way traffic
Not responding to emails (two sent).
Sent out a request to 46 home owners 4 weeks before Xmas asking that everyone contribute £160 to playpark repairs. Clearly not able to think ahead.
Contact details shared with R&L. Let's see if they respond.......
1 december 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Andy, thank you for your feedback. We’re sorry you feel this way and appreciate you taking the time to share your concerns.
We have sent you a request for further details so that we can identify your account and review this matter properly. Please provide the requested information at your earliest convenience, as this will allow us to assist you promptly.
We would like to clarify that, as Factor, we are required to advise homeowners of any works needed to maintain communal areas and facilities, regardless of the time of year. This ensures the estate remains safe and well-maintained for everyone.
Once we receive your details, we will investigate and respond accordingly. Thank you for your cooperation.
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