Ross + Liddell Omdömen 

I contacted Ross & Liddell today following receiving queries about landscape maintenance. I chatted online with Angus who was very helpful and had answered my query quickly and efficiently, much appreciated, thanks!

I done the online chat with Claire. She replied to my chat and dealing with the issue I was reported. Very helpful.

Great customer service from Kerry today in Edinburgh office!

Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch with someone who could make a decision re our issue. A lady with a lovely name who obviously takes pride in her job and does it well.

After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell via chat three times and Michelle reassured me the matter will be treated as urgent and she will updated me by email, first of all we are on 07/07 and my first contact was on 17/06 and the place is still dirty and smelly , added on this I never received any updates by email or via phone. The last time I contacted them Kerri stated the tickets has been raised however nobody checked if the job has been done. I am not happy due to I am paying for the service has not been provided , bad bad really bad customer service . I escalated and I will go further as I can due to I am paying for it .

Very poor - generic and vague responses to grounds maintenance issues raised in our estate. They appear to have distanced themselves from a service that has been previously invoiced by them.

Angus resolved issue.
good customer service

Very good response and interaction with Kerri in the Client Support Team. Polite, friendly and professional. Thank you.

I spoke to Michelle about a cleaning issue and she was very quick and helpful in dealing with it. Great customer service.

Very helpful response from Rhiannon. Had to wait a while and would rather have had an email option than using Livechat.

Rhiannon was efficient and friendly in dealing with my query via the online chat function. I was also able to upload pictures to assist.

Using the live chat feature, Rhiannon was really helpful and quick to reply to my questions. She was able to send the links/documents that I needed almost immediately!

Kerri listened to my problem and will pursue the matter further. I cant give 5 stars just yet until I see what the outcome is.

I discussed an issue I had using the online chat feature. I found it quick and easy to use. Michelle in the Client Support team listened to my issue and was able to help resolve it successfully.

Michelle was very helpful.
I had an issue with my account that I have contacted R&L about in the past but nothing was ever done. Michelle sorted it in live chat in under 5 mins.

Michelle was very helpful once again today!

Had an outstanding balance against me but I had no previous letters to my address, Julie was able to help me get an account set up and sorted for me and also set up a payment plan. Very friendly and very helpful.

Had to fix an issue with the setup of my account and Candela on the live chat was really helpful and it was sorted quite quickly.

Michelle from the client support team was very helpful and quick at responding for I query I had regarding a utility bill for the building.

Lisa, from the technical team was very helpful with questions and updates to our building problems