Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell... Se mer
As the factor for our property we don't deal much with them, I would say they are pretty standard in terms of services and prices I guess. However when we've needed customer service we have had a... Se mer
Företaget har svarat
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktuppgifter
Storbritannien
- ross-liddell.com
4,0
Bra
990 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nicole made my telephone conversation…
Nicole made my telephone conversation very easy and I understood her explanation of my account. Nicole was very pleasant to speak to and very courteous.
11 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Great to read your feedback, thank you for taking the time.
Svar från Ross + Liddell
Anna, we're glad to hear it. Thank you for providing feedback.
Online chat service
Online chat service is very good.
I spoke to Paige about the problem.
Very efficient
11 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Ms Richardson, thank you for taking time to provide feedback on our services.
Courteous and Efficient
Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night before but no-one had turned up. Paige was both courteous and helpful and made an immediate call to the lift engineers, Kone. Within a few hours, the lift was repaired. Well done and thank you, Paige!
7 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Gerald we appreciate you taking time to review our services, thank you.
Paige on the repairs team was very helpful
Spoke with Paige on the repairs team who dealt with my query efficiently and solved my problem
7 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Peter, thank you for providing feedback, we appreciate it.
Paige was very helpful in following up…
Paige was very helpful in following up the issue with the front door to the flats.
7 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Phil, great to hear. Thank you for your feedback.
Worse company I have ever dealt with
Worse company I have ever dealt with. Bills for storm repair applied to my account again on latest invoice, claimed on the insurance but still not passed on, only the charges. Well past one year since original claim and still not settled. Complaints process is a joke as no one actually takes ownership of the catalogue of errors in their handling of the damage, mis-billing and resolving the complaint. Unbelievable.
4 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback. We're sorry to read that you are dissatisfied and we are keen to resolve the issues outlined. We have sent you a request for information. on receipt of this, our team will be in touch to discuss next steps.
My experience with Ross & Liddell has…
My experience with Ross & Liddell has been extremely poor.
Over 8 weeks ago a clear health and safety issue was reported regarding items left in a communal stair in our development, off Leith Walk, Edinburgh —bin bags, furniture and other belongings obstructing access to service pipework and electrical panels. This is not a minor issue; it directly affects safety and access to essential infrastructure.
Despite this, there has been a complete lack of meaningful action. No apparent site visit, no attempt to properly investigate, no engagement with the responsible parties, and no evidence of any risk assessment being carried out.
This reflects a concerning lack of basic property management standards. Situations involving blocked access to utilities and escape routes require prompt and proactive handling, yet this has been met with inaction.
Overall, this demonstrates a serious lack of accountability and raises questions about their ability to manage communal responsibilities effectively.
1 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your feedback.
We are very sorry to read of your experience and the concerns you have raised.
Matters involving health and safety, particularly those affecting access to communal areas, are taken extremely seriously. It is disappointing to hear that you feel this issue has not been addressed appropriately, and we appreciate you bringing this to our attention.
We would like the opportunity to review this matter fully, including the actions taken to date and any communication gaps that may have contributed to your experience. This will allow us to ensure that the appropriate steps are being followed and that any outstanding concerns are addressed as a priority.
As we are unable to identify your account from this review, we have sent you a request for information. Once we have this, our team will be in touch to discuss next steps.
We value all feedback as it helps us improve our service, and we are committed to resolving this matter for you as quickly as possible.
Eilidh from the repairs admin team was…
Eilidh from the repairs admin team was very helpful today!
1 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Ashley, thank you for your feedback, we appreciate it.
Claire answered my request for help…
Claire answered my request for help over the Chat Line really quickly and with lots of details.
1 maj 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Chris, it's lovely to read your comments. Thank you for taking the time.
Outstanding Service – Friendly and Efficient Support
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accounts and quickly sorted out my issue with the direct debit setup. Everything was handled smoothly and efficiently, and she kept me well informed at every step. It made what could have been a confusing situation very straightforward. Excellent support!
28 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your experience.
We’re delighted to hear that you received such a high level of service from Candela. Providing clear, helpful and efficient support is very important to us, and it’s great to know she was able to resolve your query quickly while keeping you fully informed throughout.
We’ll be sure to pass on your kind feedback to Candela—it will be very much appreciated.
Thank you again for your comments and for recognising the team’s efforts.
Svar från Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that you had a great experience and that Nicole was able to assist you effectively. Delivering friendly, professional and responsive service is very important to us, and it’s always encouraging to see this recognised.
We’ll be sure to share your kind comments with Nicole—they will be very much appreciated.
Great friendly staff.
I spoke with Eilidh and she went over and beyond to help me with a repair our shared storage needed.
27 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your kind feedback.
We’re delighted to hear that you had such a positive experience and that Eilidh went above and beyond to assist with your repair.
Paige was quick in response and helpful…
Paige was quick in response and helpful in answering all my concerns
24 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Paige was able to respond promptly and assist with your concerns. Providing clear, helpful and timely communication is very important to us, so it’s great to see this recognised.
Claire was very helpful
Claire was very helpful and understood the issue I raised, and dealt with my enquiry promptly. Thanks
23 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback.
We’re pleased to hear that Claire was able to assist you and handle your enquiry promptly. Providing helpful, efficient service is very important to us, so it’s great to see this recognised.
The Ross & Liddell review scam.
In June 2025 Ross & Liddell's Trustpilot score was 1.2 and their Google review score was similarly extremely low. In the following months they seem to have engineered a massive uplift in their review scores. They appear to have done this by:
1. Deleting their previous Google account and starting a new one.
2. Incentivising or otherwise persuading their renters and landlords to give very favourable reviews on Trustpilot and Google.
Note that they are still getting lots of negative reviews from the factor side of their business but these are fewer in numbers than their many renters and landlords. Their currently relatively high rating in no way reflects the poor standard of service they provide as a property factor!
17 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your concerns.
We take all feedback seriously and would like to clarify that Ross + Liddell does not remove or manipulate reviews, nor do we incentivise customers to leave positive feedback. Reviews across platforms such as Trustpilot and Google are submitted independently by our clients, and we encourage open and honest feedback, both positive and negative, as it helps us to improve our services.
Our business supports a wide range of clients, including homeowners, landlords and tenants, and their experiences can vary depending on the service provided. We recognise that there are areas where we need to improve, and we actively use feedback to inform changes across our teams.
We are sorry to hear that you feel this way about our factoring service in particular. We would welcome the opportunity to review any specific concerns you have and ensure they are addressed appropriately.
We have sent you a request for information, to enable us to identify your account and get in touch with you to discuss any specific concerns.
Terrible Company !
Terrible Company . Called them 9 times in 2 weeks and all promised me a call back to update on cutting our grass that we pay for. No call back so asked to speak to PM or someone in charge !!! Spoke to a PM and promised he would call me back in few hours . 2 days later still no call back . What a shit show of a company. Direct debit cancelled see how long for them to call me back now
21 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your feedback.
We are very sorry to read of your experience, particularly in relation to the lack of follow up and communication you describe. This is not the standard of service we aim to provide, and we fully appreciate how frustrating it is to repeatedly request updates without receiving a response.
We would like the opportunity to review this matter urgently, including the handling of your calls and the status of the works at your development, to ensure it is addressed without further delay.
As we are unable to identify your account from this review, we have sent you a request for information.
I am pleased to report that to date my…
I am pleased to report that to date my professional dealings with Jasmine McKenna in regards to manging our rental property located in the Glasgow CBD have all been very positive.
17 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience with Jasmine McKenna has been so positive. Providing professional and reliable support for our clients is very important to us, and it’s great to know this has been reflected in your dealings regarding your property.
Quick response
Went on portal and had chat with Rhiannon who was quickly able to deal with my issue. Good experience.
14 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
helpful
Nicole was helpful, clear and informative when clarifying my issue
14 april 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for sharing feedback on our services. We really appreciate it.
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