Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell... Se mer
As the factor for our property we don't deal much with them, I would say they are pretty standard in terms of services and prices I guess. However when we've needed customer service we have had a... Se mer
Företaget har svarat
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktuppgifter
Storbritannien
- ross-liddell.com
4,0
Bra
990 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Contacted re fly tipping
Contacted re fly tipping. Immediate response initially and then as email sender had ‘no reply’, I waited another couple of weeks.
Straight on the case after this and bulk uplifted straight away. 👍
17 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Jacqueline, we're pleased to hear that our Client Support Team handled matters quickly. Thank you for your feedback.
Rhiannon was friendly
Rhiannon was friendly, quick response and very helpful. 5 Stars! I
16 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Stuart, thank you for your feedback. We appreciate it.
Excellent service
I live in a property managed my R&L and have needed several repairs or maintence issues addressed and they are always extremely helpful amd quick to respond.
Today I was reporting a repair to a communal space and spoke with Paige who managed to organise the job extremely quickly. I had no wait to speak to anyone and Paige was very friendly and professional.
16 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Ian, great to read your feedback. We're delighted that you are happy with our service. Thank you.
Using Live Chat
Had a positive experience using the Live chat with Paige, answered query quickly and helped to chase up the progress on the repair.
16 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Kevin, thank you so much for your feedback.
AVOID!
Absolutely useless. They have no idea what they’re doing, and will lie and mislead to cover their inadequacies - of which there are many. Avoid if you can.
14 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
We note this is the second review you have posted. We would welcome the opportunity to speak with you directly so we can fully understand your concerns. Please feel free to contact us via Live Chat or telephone at your convenience. We do not lie or mislead homeowners, our approach is transparent, and we operate in full compliance with the Property Factors (Scotland) Act 2011 and the requirements of individual Title Deeds.
Rhiannon was very helpful and…
Rhiannon was very helpful and supportive with my query today - thank you!
9 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Niamh, thank you for your feedback, which we will share with Rhiannon.
Invoice enquiry
The issue I raised was dealt with very promptly and as promised I received an email explaining things. It's very nice to get such good service.
5 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback, we really appreciate it.
Very helpful live chat
I do see negative reviews here but have just had an online chat with Kerri and found her to be really helpful in noting my query and will be checking with colleagues and getting back to me. I have no reason to doubt this. Thanks for your help
5 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Susan, thank you very much for taking time to review our services. We shall pass your feedback onto Kerri.
Fast and efficient
Nicole was quick in responding and precise in her explanations
4 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
John, thank you for your feedback. We're delighted to note that you are happy with the service provided by Nicole.
Dealt with Kerri and issue resolved…
Dealt with Kerri and issue resolved quickly on the chat
3 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Scott, we're glad to hear it. Thank you for your feedback.
Paige was very helpful and arranged for…
Paige was very helpful and arranged for a contractor to fix a roof issue.
3 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback, we really appreciate you taking the time to review our services.
Experts in Managing Deterioration
Failure to be fair in dealings with homeowners.
Failure to observe obligations as to comprehensive maintenance of common grounds.
Failure to respond to enquiries and complaints within a reasonable timescale, over a two year period.
2 oktober 2025
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. As such, we have sent you a request for information, to enable us to identify your account.
Dreadful
Dreadful, absolutely DREADFUL.
They are happy to take your money and provide NO service at all.
In the future i would not go near a property with this company attached to it.
I dont understand how they are still in business!!
15 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about your experience with us. It’s never our intention for any homeowner to feel unsupported.
We take all reviews seriously, and your comments are important to us. We would really appreciate the opportunity to look into what has happened and to understand where you feel our service fell short. This will help us address any issues and make improvements where needed. We have sent you a request for information. Please respond to this request, to assist us in identifying your account.
We received a demand and possible court…
We received a demand and possible court action for an invoice we had not received which was very upsetting for us but Nicole (client support administrator) was extremely helpful and understanding, explaining the situation and getting it sorted out for us. Well done, Nicole!
30 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Netta we're pleased that Nicole was able to assist you and explain matters in detail. Thank you for your feedback
Nicole has been very helpful and…
Nicole has been very helpful and friendly. Very good customer service from her.
27 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Michael, we're delighted to read your feedback. Thank you for taking the time.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her response and professionalism.
28 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Mrs Gray, thank you very much for taking the time to review our services. We shall pass your feedback onto Paige.
Many thanks to Rhiannon who got me…
Many thanks to Rhiannon who got me information that I needed quickly and efficiently. Much appreciated Rhiannon!
28 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Ainsley, thank you for your review. We shall pass this onto Rhiannon.
I had a query regarding an email I…
I had a query regarding an email I received today. I used Live Chat and Rhiannon responded instantly putting my mind at rest. Excellent service. Thank you Rhiannon
28 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Sally, thank you for your review. We appreciate you taking the time.
Ross+Liddell provided a smooth and…
Ross+Liddell provided a smooth and professional service. They were approachable, responsive, and handled everything efficiently.
27 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Submitted a request for our development…
Submitted a request for our development which was handled and actioned by Nicole promptly and professionally. Thank you Nicole!
27 januari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Alex, we're glad to hear you are happy with our service, thank you.
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