Silvana was the first person after many frustrating calls to Ross and Liddell who truly listened and responded in a very empathetic way to our issue and she was also the first who ACTUALLY me in touch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 2 positive review , sadly I need give you one star, I had an issue with common areas where has not been cleaned at least since January and should be clean quarterly. I contacted Ross and Liddell... Se mer
As the factor for our property we don't deal much with them, I would say they are pretty standard in terms of services and prices I guess. However when we've needed customer service we have had a... Se mer
Företaget har svarat
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Kontaktuppgifter
Storbritannien
- ross-liddell.com
4,0
Bra
990 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Paige was very helpful and quick to…
Paige was very helpful and quick to respond.
17 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Monica thank you for your feedback, we appreciate it.
Very helpful.
16 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Bob, thanks for taking the time to review our services.
Candela! Live chat help
Candela on live chat was a great help today. Very informative and quick to respond, not to mention polite (which I have had little experience of in the past with other departments within Ross & Liddell). Although my main query has yet to be resolved, I feel content and at ease that it will be dealt with soon.
13 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Gail, thank you so much for your feedback.
Had some billing queries as I had…
Had some billing queries as I had recently moved into. Went into live chat and spoke to Candela. She was super prompt and answered all my questions, and sent me all the information i needed to get my direct debit set up! Brilliant service.
13 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Lauren, we appreciate your feedback. Thank you
Contacted and spoke to Leah who was…
Contacted and spoke to Leah who was quick to repond and answered my question.
12 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your feedback. We appreciate you taking the time.
Live chat with Paige to follow up on an…
Live chat with Paige to follow up on an issue I have. She tried to contact the company during the chat with no success. She will keep me informed by email.
Couldn’t really ask for more
11 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Joyce, thank you for taking the time to leave a second review. We're glad to hear that Paige is moving things forward and keeping you informed.
Livechat - Excellent Service
Excellent service from Leah on the livechat, she was very polite and resolved my queries within minutes.
6 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for your feedback. We'll be sure to pass this on to Leah.
Rhiannon was very efficient at…
Rhiannon was very efficient at providing information I requestefd
5 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Helen, glad to hear it. Thank you for leaving feedback
Lovely and very helpful staff (Online Chat Servie)
I needed some clarification about my bill which showed an outstanding balance. I used the online chat service and I can’t thank enough “Leah”. She was extremely helpful and professional. She resolved my bill issue immediately. Thanks once again Leah, you are an asset to the company.
4 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for your feedback, we really appreciate it.
Great service from Nicole on R&L chat…
Great service from Nicole on R&L chat this morning. Polite, prompt, clear; answered questions and actioned my requests. Thank you!
4 mars 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
John, thank you for taking time to review our services. We're glad you are happy with our service.
Paige was very friendly and efficient
Paige was very friendly and efficient. She listened too and understood my message and said she would arrange for a contactor to attend ASAP.
26 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Anne, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to feedback.
Information on grass area degrade
@Kerri from Ross & Liddell was very helpful on the Chat function of their customer service.
Managed this and one other query without any issues.
26 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Ian thank you so much for taking time to provide feedback. We appreciate it.
Live chat very helpful
26 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Andrea, we're glad to note that you found our Live Chat Service useful. Thank you for providing feedback.
Just wrote another check for Ross and…
Just wrote another check for Ross and Liddle it’s the worst factor out there 70 Craigpark in Dennistoun been ripped off by this factor for roofing repairs they charged us Nearly £200 between the other tenants for two screws on the bannister this factor just has a license to print money I don’t know how the law doesn’t investigate them
22 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your review.
We note your concerns and have reviewed the recent payment of £254.00 received in respect to charges raised in November 2025. This payment relates to the specific charges listed on your invoice, which include gutter repairs, flat roof repairs, a front door repair, stair lighting costs and our management fee. If you would like us to go through the invoice in more detail or provide copies of the contractor reports, we would be happy to assist. Please contact us directly so we can help clarify any outstanding queries
This review is solely about the CHAT facility not Ross + Liddell
This review is solely about the CHAT function, specifically with Nicole. She was prompt, polite and efficient.
I am not a fan of this facility, much more can be said and achieved in a much shorter time with more detail being exchanged more accurately use person to person conversation.
But on this occassion it was satisfactory.
20 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you very much for taking the time to leave this review.
We’re pleased to hear that your interaction with Nicole was prompt, polite, and efficient, and that the support you received on this occasion was satisfactory.
We understand that the live chat facility may not be everyone’s preferred way of communicating. While many customers find it convenient, we fully appreciate that some conversations are clearer and quicker over the phone. If you would prefer to speak with us directly, you are always welcome to call us instead of using live chat—whatever method works best for you, we’re here to help.
Thank you again for your feedback; it helps us continue improving our service.
Candela dealt with my query very…
Candela dealt with my query very promptly and efficiently and was extremely courteous in her communication.
20 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
William, we're glad to hear it. Thank you for taking time to feedback.
Paige was extremely helpful today
Paige was extremely helpful today. Two of the issues I raised required re-reporting as they hadn’t been actioned when first submitted well over a month ago, but I’m confident Paige will follow through and keep me updated.
19 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Lin, Thank you for your feedback. We are really pleased to hear that Paige was able to assist you today and help clarify the misunderstanding around one of the issues.
We appreciate you taking the time to share your experience, and if there’s anything further you need in the meantime, please don’t hesitate to get in touch.
Rented through ross and lidded west end…
Rented through ross and lidded west end for a couple of years. the girls in the office were always very helpful and extremely friendly. especially helpful when I often forgot my keys. Great friendly service all round. cheers guys
12 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you so much for taking the time to leave this review. We’re delighted to hear you had such a positive experience renting through our West End office. The team will be really pleased to know their friendliness and support made a difference - especially when it came to those forgotten keys!
We appreciate your kind words and are glad we could make your tenancy a smooth and pleasant one.
Svar från Ross + Liddell
Thank you for your review! We’re glad to hear you found our service straight to the point, fast, and helpful. We appreciate you taking the time to share your experience.
chat feature paige
Paige was very helpful in resolving my issue through the website chat feature
18 februari 2026
Omdöme utan inbjudan
Svar från Ross + Liddell
Thank you for your review. We’re delighted to hear that Paige was able to help resolve your issue via Live Chat . We really appreciate you taking the time to share your experience.
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