Rokit Omdömen 

Great product, great price, fast delivery, everything you expect from an online store and seldom get. I have purchased from Rokit Vintage a few times, both in store and online. No problems

I've visited one of their London stores at Brick Lane, and while I didn't buy anything at the time - they seemed like a decent enough secondhand/thrift clothing business.
So I assumed that they were reputable online too. This turned out to not be the case.

Fast forward to recently, I ordered an overshirt, it arrived 3-4 inches larger in the chest than advertised, so a pretty significant error on their part. I reached out and they said they'd only do a refund upon return or a rather paltry 10% partial refund if I were to keep the garment. I sent a follow up email to discuss the returns process terms and them arranging a prepaid return postage label and have heard nothing back, they seem to be ignoring me. They don't seem bothered.

I am apprehensive that if I send it back via post they won't reimburse me the return postage cost. Really disappointing.

I'd suggest avoiding this business if possible, they apparently don't know how to correctly measure and list their garments and if you politely raise this they don't seem fussed about owning up to it in any meaningful way. If anything they unfortunately had a hostile and subtly accusatory tone in their correspondence, as if I was in the wrong and had misrepresented the garment measurements to them despite a clear photo showing the actual chest measurement.

I'd also add the garment arrived unwashed and smelled musty. You'd think they'd wash it first out of courtesy.

Update: After managing to get through to them, their "resolution" was a 20% partial refund, which is still less than the cost of an alteration.

I bought a trench coat that looked completely different in person and they didn't refund the return fees because it was the actual item advertised. The trench coat in photo looked beige but was actually sage. I also had a few stains not shown in the picture. Never using them again

First time ordering shose from them. I really wish they would tell what the shoes original size is, instead of they're own size based on their measurements. The shoes did fit though.

I also ordered some pants, I've ordered pants from them before, which was a 28-28 and those fit me sort of baggy, however the pants I've ordered now, which are also 28-28, don't fit me very well. I'm not sure why there is an inconsistency when it comes to the measurements, they should fit the same given the measurements.

Fik aldrig min vare bliv ved med at stå på en depot som ikke kom vider fra skrivet til virkeligheden sige skal bare bestille levering men det kunne man ikke. Det skulle vider til et levering sted så kunne hente det. så ingen hjælp at hente. Hade ellers glæde til at prøve at mit tøj

I was slightly concerned about some of the reviews. I need not have worried. My 90's Carhartt Gilet was just as per description and photos. In great condition and a great price. Really pleased when it arrived. Excellent communication, great packaging and delivery. 5* all the way.

Items were marked, in ways that were not described on the item pages. I told Rokit. They just kept lying to me :/ couldn't get pass their robotic customer service wall. I thought their higher than avg prices were because you didn't get treated like this.

Disappointing. I really enjoyed their in-store support, but ordering online is a nightmare. I think it might be a scam. The clothes really don’t match what is described on the website. They also have a nonexistent customer service.

Returned an order within the 30-day window. Paid for first class delivery and everything (myself!). Have not received a single acknowledgment, nor any response to my follow-up emails.

Really nice store and lots to selection , I recently got a pair of Levi’s jeans and they were good value

Bought an amazing vintage Levis jacket in perfect condition. Staff at the Covent Garden store were friendly and helpful. Best vintage in London

If I can give no star I would. The item had stains and appeared old and tacky. I send back the item however they are refusing to refund me the full amount. Staff is very rude and manager is disrespectful.Do not use this store, you will regret. Poor service and quality.

Ordered a Patagonia shirt in size Large but received one in size small that had been wrongly labelled by Rokit. Rokit customer service told me that they measure the clothes themselves and sometimes label the items as different from the original label. I found this hard to believe that a Patagonia shirt could grow two sizes! Anyway after a couple of emails i also got my postage costs as well as item cost refunded.
Gotta say that the customer service emails were really quick and polite today and they even added a 10% code for use off my next order...So 10/10 to Rokit for that.
If you want to buy from Rokit I would suggest giving them a call to check if the size they are advertising is the original size or maybe Rokit could add that to the item details online.

Will never buy from Rokit again. Staff rude, lazy and unwilling to listen to customer complaint. Item received was wrong size and dirty, with many marks. Even though used, I did not expect the item to be in such bad condition.

Awful quality, really dirty and several zip teeth were broken

Bad service at customer an does not suit me and sends back and they do not reply back with return note to me When i wil send back the clothing.
freud and does not say that there will be customs in addition

Bought a skirt which wasn’t even vintage as they claim to be it was made by them, and then their changing rooms were shut but took a gamble but when I went to try it on somewhere else it wouldn’t go over my hips as the elastic didn’t stretch due to stitching. When I went to return they didn’t apoaglise and said that didn’t take returns and that I had to exchange it or get a gift voucher but don’t live near so was forced to buy something that I thought was okay as everything else was rubbish.

Item was wrong size and filthy rotten. Not once did they even bother to apologise for their errors and expected me to pay more to return it. Shocking!
Extremely poor customer service and just a complete lack of basic manners.
Ash Moss the customer service manager needs to look for another job or learn a thing or two about customer service and ASAP!
No wonder you have so many bad reviews.
Good luck. You need it!

What a joke!

Terrible condition and completely wrong size.

Rude, non existent customer service and they wanted me to pay for return. Unbelievable.

Avoid this company at all costs!

This is a terrible company. They changed the size of a jumper so they could sell it (said a size medium, was actually extra extra small) and refused to refund postage amount.
Their customer service is blunt and rude and I would not recommend making purchases from this company ever.

I purchased what was described by the site as a cotton skirt. The item was artfully arranged on the picture to represent a skirt. When the item arrived, it was clear that it was not a skirt, nor was it made of cotton.
I have tried to contact their customer service line, which, after some time ringing, announces that "this mailbox is full" and then promptly cuts off. I have also called and opted for their other options (they have 8) and have been promised a call back - to no avail.
I have finally spoken to someone who could not have cared less and told me that the cost of shipping and return would not be refunded, along with some spiel long the line of "do you know how may people... blah blah".
I have lost money, I was treated disrespectfully and I hope you will not subject yourself to this experience and avoid shopping at Rokit.