The jukebox is beautifully crafted and the sound is excellent. An expensive but cool addition-like adding functional art to our "party barn." The CEO delivered the unit, clearly knew what he was doi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are totally thrilled with the quality, service, and price of our new Rock-ola Jukebox! It works perfectly, is gorgeous and it's complimented by everyone who comes into our home. We were guided all... Se mer
The number of fake reviews on here is insane. Filter by one star to see what people’s experiences are really like. Try raising any concerns on Facebook or another social media platform and your commen... Se mer
I’ll start my review off with the only negative, mine took a little longer to be delivered than expected. But the wait was worth it in the end . It was delivered well packaged. The Jukebox was shipped... Se mer
Företagsinformation
Om Rock-Ola Jukeboxes
Skrivet av företaget
The last authentic American Jukebox manufacturing company and one of the world’s most iconic Jukebox brands. Rock-Ola famously inspired the term ‘Rock and Roll’, and has been manufacturing games and Jukeboxes since 1927, starting out in Chicago and later moving to California’s West Coast, seen by many as the jukebox’s spiritual home.
Kontaktuppgifter
1445 Sepulveda Blvd, CA 90501, Torrance, USA
- +1 310-328-1306
- info@rock-ola.com
- rock-ola.com
4,0
Bra
333 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still no delivery in 16 months
We have the same experience with In The New Age and Rock Ola except our Jukebox CD was ordered and paid for in April 2021. Same issue that it was Covid, parts, new manufacturing facility, etc last year. However, for the past several months it was “you are on the next shipment and later orders are already being delivered”. Now it is “another month or so”. First, DO NOT order from either Company until, and if, they get their act together. Second, I intend to have the Consumer Protection Agency and local AG look into why these orders seem to be delivered indiscriminately. Will update either way
5 augusti 2022
Omdöme utan inbjudan
Purchasing our remote control for our…
Purchasing our remote control for our 2002 rockola cd 8b was simple and easy. We were informed of the progress of our order from purchase to delivery. It’s so refreshing to deal with a real company that cares about its product quality and its customer satisfaction. Great job!!
18 juli 2022
very good was quick and very easy will…
very good was quick and very easy will be use them again and recommend th em thank you rockola
28 juni 2022
Great experience
Customer service was very helpful and answered all my questions. The parts I needed were delivered quickly and were well packed.
22 juni 2022
Ordered a wurlitzer 750 replacement…
Ordered a wurlitzer 750 replacement bubble tube on 4/25/22. Installed the tube and on 6/28/22 the tube popped after turning the machine on 3 times. The liquid in the tube damaged my machine. when I contacted them regarding the problem all I could get from them was my machine had an electrical problem. I have had tubes in this machine for 30 years with no issues. they told me they would be in contact with me after they talked with management. been over a week no calls. Buyer be aware. These machines from the 40s are not cheap to have them damaged from a tube and the company not stand behind them or replace after about 3 hours run.
14 juni 2022
Omdöme utan inbjudan
I wish customer satisfaction was a priority
Customer service will not respond to my email messages regarding a problem with my order. Rock-Ola, if you’re reading this, please look at your inbox regarding Order number 1995.
Curt Wiederhoeft
12 juni 2022
They did what they said they would do.
28 maj 2022
I think you guys crushed it
I think you guys crushed it! The 2005 model Bubbler we have was spectacular as is. Your Bluetooth adapter took it to another level! Easy installation, great range and a rock solid, reasonably priced upgrade. Thanks for the help!
12 maj 2022
Great service.
Spoke to factory phone rep on status of my jukebox order. She was polite, friendly, and answered all my questions. Very professional.
7 maj 2022
Bubbler
Easy to order on website!! The ability to use Affirm to spread payments over time was Awesome!! Can’t wait to get The Bubbler!!
6 maj 2022
It worked great and was easy to install.
17 april 2022
RockOla is the last US jukebox company…
RockOla is the last US jukebox company with quality products and wonderful customer service! I love my crystal edition digital jukebox!
16 april 2022
When zero stars part 3
Digital music center purchased September 2019.
9 months after the purchase date, I finally had a working jukebox. However, the software platform wasn’t very smooth. It had a lot of “bugs” unexpectedly based on it being a luxury item.
Met with CEO and explained all the issues and he admitted the new platform was released to the public before it was ready. He said a new software platform would be available after 3 months.
16 months after that they collected the unit back from me and promised the new platform was ready. They’d be able to return to me with all new parts and software in less than 3 months.
They still have it now 8 months after collecting it.
Moreover, they refuse to communicate progress updates and the CEO has directed the local (US) customer service dept. to not respond to my questions, calls, or voicemails.
When will I get my property back?
13 april 2022
Omdöme utan inbjudan
Svar från Rock-Ola Jukeboxes
Dear Charles,
It is good to hear from you again and sorry to read that you are so unsatisfied with our actions and communications. You know how seriously I take customer service, as I have spent many hours on the telephone to you, as have our team.
I understand your desire to publish this on a open platform so it is necessary for me to respond to you and remind you of what we have done for you thus far, also to detail some of your actions as well.
We have gone to great lengths to improve the digital music platform, this has been achieved and your Jukebox has been updated with the very latest software. It works very well and I am sure you will be pleased!
By way of compensation for your frustrations we have also upgraded your Jukebox with a much larger memory, 2TB and extended the warranty for a further 2 years. With your agreement, we took your Jukebox back to the factory, picked it up at our cost and will ship it back to your new home at our cost as well. It will leave this week.
Cheron has told you that I wanted to inspect your Jukebox personally when I am back the factory in a couple of weeks. But given your desire to have it back quickly we will ship it to you now.
I have always taken an approach of mutual respect in my business dealings, we value our customers but would respectfully ask that you afford us with the same level of respect.
After all of the effort and improvements we have made to your Jukebox, the upgrades and the extended warranty. We feel it is unreasonable to demand an installation service into your basement. We are located thousands of miles away from your home and could not possibly arrange this. We will of course deliver it into your home, we are a Jukebox manufacturer and not a home removal service.
We are also still very upset that you decided to throw away the Jukeboxes computer, this was worth $1700. We sent you an advance replacement computer and therefore the computer that was taken out of your Jukebox became our property. This was not a reasonable course of action and would question your judgement and motivation to throw away an almost brand new computer?
Given your behavior to us I have always kept the door open for a full refund, even though the machine is now over 2 years old.
Cheron will update you on shipping details before the weekend.
Alexander
CEO
Great Company - Great Product
I ordered my Jukebox in early January 22 for my wife's birthday on April 13th. I found every aspect of the transaction to be superb! As the process continued, I was kept informed by the customer service department, Cheron Griffin, of how things were proceeding. She was sensitive to my need for the unit for the birthday and did everything to make that happen. The unit arrived, we set it up, and everything was exactly as expected. I recommend dealing with the factory when possible, for excellent service. Best purchasing experience I have had and the product is excellent. You get what you pay for!!
Thank you Rock Ola for all you and your team do!!
8 april 2022
Omdöme utan inbjudan
Excellent friendly knowledgeable people
7 april 2022
Excellent customer service
Excellent customer service, over and beyond! Quick shipping too! Fast, friendly and efficient..... can't say enough good!
5 april 2022
Our Juke box bubble tube got busted…
Our Juke box bubble tube got busted during our move. I called and actually talked to a person. Which is so unheard of these days. I was able to order the right part and felt good about it since I spoke with someone. All good. Thanks.
4 april 2022
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