Update on 13th sept evening - No email response giving exact timeframe for full refund. Update - 9th Can you update about how much is standard time frame for getting exact reply a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Attention, prélèvement abusif ! J'ai été très surpris de constater un prélèvement de 82,39 € sur mon compte bancaire le 1er septembre, alors que je ne suis pas inscrit sur votre site. J'avais si... Se mer
Företaget har svarat
"I was scammed by Bitesy. They charged my card 2-3 times without my explicit consent, stealing around $99.98 & 99.99USD same day 4sep from my account for hidden add-ons that I never wanted to buy. Thi... Se mer
Företaget har svarat
Bitesy had finally gotten back to me and promised to refund my money to me within 5 to 8 working days. I only hope they are sincere and genuine. When that happens, I would come back here and publicly... Se mer
Företaget har svarat
Företagsinformation
Om Bitesy
Skrivet av företaget
Speaking English confidently takes more than memorizing grammar and vocabulary. Bitesy helps language learners build real-world speaking confidence through bite-sized, practical English lessons and guided practice.
Designed for professionals, students, and travelers, Bitesy helps learners overcome self-doubt and speak more naturally in everyday conversations.
Inside Bitesy
Bitesy combines short lessons with practical speaking practice to make English learning easier to fit into daily life and more relevant to real conversations.
|
Personalised LessonsLessons adapt to your level, helping you build confidence one conversation at a time. AI ConversationsTurn practice into real conversations with an AI coach available whenever you need it. Track Your ProgressKeep motivated by seeing your progress and celebrating every step forward. |
Things You Should Know
A few important details about subscriptions, cancellations, refunds, and how to contact Bitesy support.
Clear Subscription TermsWe offer multiple subscription plans, and all pricing, billing details, and renewal information are shown clearly before checkout so you always know exactly what you're signing up for before making a purchase. Easy cancellationIf Bitesy isn't the right fit for you, you can request to cancel your subscription at any time by contacting our support team via email or contact form. Once processed, we’ll send a confirmation to the email associated with your account. 24/7 supportOur dedicated support team is available 24/7 and typically responds within around 20 minutes. More complex requests may take a little longer. For the fastest assistance, we recommend contacting us through one support channel at a time. |
|
FAQ
Why do I need to complete the quiz?
The quiz helps personalize the experience to what you’re currently working through and what you’d like to improve or focus on inside the app.
How do I access the app after signing up?
After signing up and completing the initial steps, you can save the app directly to your phone’s home screen through your mobile browser for quicker access anytime.If you need any help with setup or logging in, our support team is always happy to assist. Contact us
Stay Connected
Kontaktuppgifter
1,3
Mycket dålig
126 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This is a scam
This is a scam. I signed up for a two month subscription that should cost $20 but had $59 added to this for an AI I don’t need. I cancelled my subscription right away and need a refund. I will be reporting this to my issuer for a chargeback.
12 september 2026
Omdöme utan inbjudan
Not been great at all
Not been great at all. i couldnt access my account after a day or two. and now a payment again of $99 was paid to bitesy. this is unacceptable. i need my 2 X $99.99 = $199.98 to be refunded. however, only $99.99 was refunded. I am still waiting for my $99.99 to be refunded.
13 augusti 2026
Omdöme utan inbjudan
Scam
Scam
How do I report this scam company so that they stop operating and reaping people off their hard earned money? This is totally inconsiderate, inhuman, criminal to take £216 and £15 from my account over a subscription of £20. I am not copying with the outrageous amount the company took from my account
20 juli 2026
Omdöme utan inbjudan
Attention
Attention, prélèvement abusif !
J'ai été très surpris de constater un prélèvement de 82,39 € sur mon compte bancaire le 1er septembre, alors que je ne suis pas inscrit sur votre site.
J'avais simplement souscrit, il y a plusieurs mois, à une offre d'essai d'un mois. Or, non seulement le montant de cet essai a déjà été prélevé à l'époque, mais un autre montant supplémentaire avait également été débité en même temps, sans que je sache à quoi il correspondait. Je ne souhaite pas utiliser vos services et je n'ai jamais renouvelé mon abonnement.
Je demande le remboursement immédiat de ces 82,39 €. Je ne peux pas recommander ce service à cause de ces pratiques de prélèvement non autorisées.
1 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Bonjour, nous sommes désolés pour cette situation et la gêne occasionnée.
Un prélèvement inattendu après un essai est une source de frustration compréhensible, et nous souhaitons examiner votre dossier immédiatement. Veuillez nous contacter directement par courriel à info@bitesy.org en nous fournissant les détails de la transaction (adresse email utilisée lors de l'inscription ou identifiant de paiement). Notre équipe vérifiera l'historique de votre compte et traitera votre demande de remboursement dans les plus brefs délais.
SCAM
Update on 13th sept evening -
No email response giving exact timeframe for full refund.
Update - 9th
Can you update about how much is standard time frame for getting exact reply and complete refund.
Sending AI based response with no resolution is just frustrating
Update on 3rd Day.
Have sent 5-6 emails for the refund and there is not reply.
This is a SCAM compnay as everyone is mentioning in the review.
----
Even after subscription, not able to login to system for 2 days.
Please arrange to refund all my funds debited.
Appreciate this can be done asap.
5 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi Roshan, thank you for reaching out.
Our team responds to all inquiries in the order they are received and within our standard response timeframe. Sending multiple duplicate emails back-to-back actually resets your place in the queue and delays our team's ability to assist you. Please allow us time to process your existing ticket—our support team will review your account, assist with your login issue, and process your refund request directly via info@bitesy.org.
Svar från Bitesy
Hi Henry, we are very sorry for the distress and frustration caused by this charge.
Being overcharged is completely unacceptable, and we want to audit your billing record right away. Please email us directly at info@bitesy.org with your account details or order number so our support team can locate your profile, review the charge, and process your refund immediately.
I purchased a two-month plan for…
I purchased a two-month plan for €27.46, which I clearly authorized. Immediately after that, I was charged €182.20, a payment I did NOT authorize.
I called and emailed the company, but for the past three days, I have received absolutely no response. This is completely unacceptable.
These hidden charges are deceptive and appear to be a deliberate way of taking money from customers without proper authorization. I strongly advise people to STOP patronizing the Bitesy app and think twice before giving this company your payment details.
Bitesy, explain this unauthorized €182.20 charge and refund my money. I will not accept being ignored.
2 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi Mjay, we apologize for the lack of response and this unauthorized transaction.
Charges occurring without explicit consent should never happen. Please reach out to info@bitesy.org with your order details so our support team can prioritize your ticket, review the €182.20 charge, and issue a full refund immediately.
"I was scammed by Bitesy
"I was scammed by Bitesy. They charged my card 2-3 times without my explicit consent, stealing around $99.98 & 99.99USD same day 4sep from my account for hidden add-ons that I never wanted to buy. This is unacceptable and deceptive. I demand an immediate cancellation of all subscriptions and a FULL REFUND of $199.97 USD to my card. Please contact me to resolve this immediately.
4 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi Trinh, we take billing complaints of this nature very seriously.
Unintended charges for add-ons are completely unacceptable, and we want to address your $199.97 refund request immediately. Please email us directly at info@bitesy.org with your account or payment details so our support team can pull up your transaction history, ensure all subscriptions are canceled, and process your refund right away.
I purchased quarterly courses and…
I purchased quarterly courses and contacted customer service for login help. I am now requesting a refund. I gave up, but the company still bills me for the next quarter.
2 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi Loh, we are very sorry for the frustration and poor experience with your access.
Failing to get login help and subsequently being billed for another quarter is not acceptable. Please email us directly at info@bitesy.org so our support team can locate your open ticket, assist with your refund request, and ensure your subscription is fully canceled.
Be aware!
This organisation appears to be operating dishonestly. They are charging people unfairly and should be reported to Trading Standards. They automatically charged me £78.38 without any prior notification. When I requested a refund, they refused to provide one. I believe social media influencers should be made aware of this organisation so they can warn others. This service is misleading and exploitative.
1 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi M Khan, we are sorry for the negative experience regarding your renewal charge.
Subscriptions renew automatically per terms accepted at checkout, but we want to ensure any refund requests are reviewed thoroughly. Please email us at info@bitesy.org with your transaction details so our team can locate your account, re-examine your case, and assist you further.
I am very disappointed with my…
I am very disappointed with my purchase. I intended to purchase the 2-month plan for $29.99, but my order confirmation shows a total charge of $325.48, including additional services such as Unlimited Access, AI Chat and other products that I did not intend to purchase.
I am currently requesting a refund and cancellation of these additional charges. I believe the pricing and additional purchases should be made much clearer before payment in order not to be surprised when you see your bill at the end.
1 september 2026
Omdöme utan inbjudan
Svar från Bitesy
Hi Gerta, we sincerely apologize for the surprise and confusion regarding your checkout.
Unexpected add-on charges are frustrating, and we want to review your order immediately. Please email our support team directly at info@bitesy.org so we can locate your account, cancel the extra add-ons, and process your refund right away.
Be Extremely Careful
Be Extremely Careful – Unexpected Charges
I purchased a one-month Bitesy plan for £15, expecting to get access to the learning service. However, after paying, I still did not get the access I expected.
What was even more concerning was the billing. Around 15 minutes later, another £15.67 was charged to my card, followed by a further £44 charge. I did not knowingly agree to these additional payments.
I became so concerned about further charges that I had to freeze my bank card.
This has been a very frustrating experience. The pricing and checkout process should make every additional charge completely clear and require explicit confirmation before taking payment.
I am requesting a full refund of the additional/unauthorised charges and would strongly advise anyone considering Bitesy to carefully check exactly what they are agreeing to before entering their card details.
28 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
We are sincerely sorry for the distress and frustration caused regarding your account access and billing, Sakhawat.
You should have received immediate access to your plan after checkout, and experiencing unexpected extra charges (£15.67 and £44) is completely unacceptable. An itemized breakdown of any purchase is always sent in the initial post-purchase confirmation email, but we want to review your account details right away. Please accept our Request Information prompt here—or email us directly at info@bitesy.org—so our team can grant you full platform access, clarify these transactions, and process your refund immediately.
Scammers
Scammers, they took around £260 from my account, I am still dealing with police and my bank. Terrible experience!
16 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
We are deeply concerned to read this, Nila.
Unauthorized or unexpected charges of this magnitude are extremely serious. We want to investigate your account billing history immediately and assist with resolving this issue. Please accept our Request Information prompt on Trustpilot—or contact us directly at info@bitesy.org—so our management team can locate your profile and address this right away.
Anarque et prélèvement automatique
Bonjour, votre site est une arnaque. Je m'étais inscrit pour essayer et j'avais à cet effet payer mais sans pouvoir utiliser mais j'ai été débité 3 trimestres successivement de manière automatique. Lorsque je vais sur votre page pour me désabonner et réclamer mon remboursement à chaque message erreur 404. J'ai été prélevé le 19 mai et le 19 Août. Je souhaite être remboursé et me désabonner
19 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
Bonjour Jules, nous sommes sincèrement désolés pour ces désagréments.
Rencontrer une erreur 404 lors d'une tentative de résiliation est inacceptable. Veuillez noter que cette erreur peut survenir si vous tentez de vous connecter avec une adresse e-mail différente de celle utilisée lors de votre achat initial. Afin de résoudre cela immédiatement, veuillez accepter notre demande Informationen anfordern / Request Information ici sur Trustpilot—ou contactez-nous directement à info@bitesy.org—afin que notre équipe retrouve votre compte, procède à l'annulation et étudie votre remboursement.
Useless
Useless, I paid a lot money. I could not cancel the subscription so, the keep charging my card. Sent numerous emails without response. I do not recommend bitsey. It’s a scam!
1 juli 2026
Omdöme utan inbjudan
Svar från Bitesy
We are sincerely sorry to hear about your frustration, Nyambura.
Unanswered messages and cancellation difficulties are completely contrary to our standards. It is possible your previous attempts were sent to an unmonitored address or failed to reach us. Please make sure to contact us directly at info@bitesy.org—or accept our Request Information prompt here on Trustpilot—so our support team can locate your account, cancel your subscription, and resolve your billing right away.
Ce site est une arnaque
Ce site est une arnaque. J’ai voulu prendre un abonnement d essai à 18euros. Ils m ont prélevé 120 euros pour des services que je n ai pas demandé . À fuir
21 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
Nous sommes sincèrement désolés pour cette mauvaise expérience et ce problème de facturation, Cécile.
Les frais inattendus et les ajouts non souhaités ne correspondent absolument pas à nos standards. Nous souhaitons examiner votre compte et résoudre ce problème de prélèvement immédiatement. Veuillez accepter notre demande Informationen anfordern / Request Information ici sur Trustpilot—ou contactez-nous directement à info@bitesy.org—afin que notre équipe puisse retrouver votre dossier et procéder aux vérifications nécessaires.
Misleading advertisement
Useless product. You don't get what you see. If you are not very careful, you will end up lots of money and end up not getting anything in return. I spent US80 and got an amateurish chat window. Don't fall for this by seeing misleading advertisement.
16 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
We are sincerely sorry for the disappointment and frustration with your purchase, Rakesh.
We strive to ensure our product experience matches our advertising and offers real value. We regret that the interface fell far short of your expectations. We want to look into your account and help address your billing concerns directly. Please accept our Request Information prompt here on Trustpilot—or reach out to us at info@bitesy.org—so our management team can assist you right away.
Today
Today, I joined for 2 months about $29, however they paid $150 without my consent. I can’t see any option to cancel the subscription. I am not happy with the service. Let me unsubscribe and help me to get my money back.
18 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
We are deeply sorry for the distress regarding your payment and subscription cancellation, thahasin.
We take unexpected billing concerns and account access issues very seriously. We want to help you cancel your subscription and review your charges immediately. Please accept our Request Information prompt on Trustpilot—or contact us directly at info@bitesy.org—so our support team can pull up your account and assist with your refund request right away.
They will automatically charge your…
They will automatically charge your account on and off, and you won't know. They are basically scammers, and they will charge your card. The app itself is useless.
16 augusti 2026
Omdöme utan inbjudan
Svar från Bitesy
We sincerely apologize for the confusion and frustration regarding your charges, Mubasher.
We want to clarify that Bitesy only offers a standard recurring subscription service, which renews automatically according to the plan terms selected at sign-up—we do not charge accounts randomly or on an "off and on" basis. That said, we are very sorry for any misunderstanding and want to make sure your account status and billing history are properly reviewed. Please accept our Request Information prompt here on Trustpilot—or reach out directly to info@bitesy.org—so our team can locate your account, confirm your cancellation, and assist you further.
I paid for one week
I paid for one week, but is being charged for add ons I did request. Cancelations are embedded so deep you will never be able to click cancel my subscription.
My suggestion- do not subscribe to this service!!
21 juli 2026
Omdöme utan inbjudan
Svar från Bitesy
We sincerely apologize for the frustration regarding your account charges and cancellation experience.
We aim to keep our subscription management transparent and easy to navigate, and we are very sorry that this was not your experience. We want a support manager to look into your account immediately, cancel your subscription, and review any unwanted add-on charges. Please accept our Request Information prompt here on Trustpilot—or reach out directly to info@bitesy.org—so we can locate your account and assist you right away.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.