Robinsun Omdömen 

Recomendado, Bruno me ayudo con mis dudas y buenos precios

Não voltarei a encomendar…. Promessa de ser entregue entre 5 e 7 dias úteis, já se passaram mais de 15 .
Continuo à espera e não sei se serei reembolsado….
Definitivamente NUNCA mais.

HUBO Algun problema con la empresa de entrega y se ha esforzado en resolverlo . por lo demas lo que se la solicitado enseguida la han resuelto

O produto não funcionou e o apoio técnico foi incapaz de resolver o problema. Limitou-se a enviar links de vídeos que não ajudaram a clarificar nada .

Na resposta que agora oferecem, dizem que eu estou a fazer uma utilização errada do produto; contudo, como resulta claro das mensagens que trocámos antes da realização da compra, eu perguntei claramente se era possível funcionar apenas com um painel e, nas respostas que deram, sempre disseram que sim. Eu aceito que as coisas possam não corresponder às expectativas; o que já não aceito é que, nesta resposta que me deram aqui, não sejam honestos e estejam a tentar imputar a responsabilidade para o consumidor. Não é honesto e mostra estranha forma de encarar a verdade dos factos.
Além disso, exerci já o direito de devolução; contudo, 4 dias volvidos, ainda não me foi dada resposta ao mail que enviei.
Repito: 1- a informação que me foi dada, antes da compra do produto, não corresponde à que, agora, aqui fazem consignar. É tentar tapar o "sol com a peneira", uma vez que todas as mensagens trocadas estão registadas. 2- O importante, quando o consumidor não fica satisfeito com o produto, é fazer tudo para que o mesmo fique satisfeito com a solução dada, pois assim se garante que o mesmo volte a comprar. No caso, até agora, não foi isso que aconteceu; mas acredito que, em breve, a Robinsun dará uma resposta célere ao meu pedido de devolução, permitindo-me manter a confiança na empresa e encarar a possibilidade de, no futuro, voltar a comprar-lhe produtos. Cumprimentos.

The first panel was damaged in transit but the team at RobinSun handled a replacement for me. Great service.

Falsche Lieferung.
Meine Lieferung bestand aus 3 Paketen. Es fehlte allerdings ein Solarpanel. Dafür erhielt ich ein Paket mit Befestigungsmaterial. Ich habe mehrfach um Aufklärung,bzw Tausch gebeten und werde immer darauf verwiesen ich hätte ja 3 Pakete erhalten. Ich kann ja nicht wissen, wie verpackt wird. Außerdem wird auf der website erklärt, dass Transporteure manchmal Lieferungen in verschiedenen Fahrzeugen anliefern. Nach nunmehr 6 Wochen antwortet Robinsun nicht mehr.

Intentan ayudar pero no lo hacen. Resuelven poco y tardan mucho si tienes algún problema pues son intermediarios. Al final tienes que buscarte tú la vida y resolver tú las cosas con Marstek. Yo llevo 2 semanas con una incidencia aún sin resolver.

El personal de Robinson fue muy amable y servicial. Me mantuvieron informado después de que la segunda parte de mi pedido se perdiera durante el envío y gestionaron rápidamente un reemplazo. Recomiendo Robinson, pero me decepcionó el servicio de la empresa de transporte, SEUR.

He comprato un kit de balcon , envío rápido, material de calidad y fácil instalación. Los recomiendo

Difficult case - delivery to Canarias. Everything is fine - no damage during transport - just a Little longer than expected than expected. Great Communication. Thx!

Es la tercera vez que cambio la reseña por como se desarrolla la experiencia. Una vez solucionados los problemas, escribiré la reseña completa.

Lessons for other potential customers: Keep observing the electricity production, be aware that a technician in China can enter and change your settings of the microinverter at any time and these are settings that are NOT offered to you to enter or change yourself, Robinsun will not follow consumer regulations if any issues appears.
Before the product had even arrived they wanted me to write a great review for them, which I of course didn’t do because how can anyone at that point in time and I’m glad that I didn’t.
It started with the logistic company they used. They refused to deliver to my home in the country side and just dumped it on the side of the road. My 8 months pregnant wife had to stand and guard the equipment while I was going back and forth to bring it home to the house.
I installed the equipment and directly I observed that when the sun was shining the strongest then I had none or very little production which completely defeats the purpose of the purchase. So on the 19 December 2025 I raised this issue with them. I have a weather station so I know the exact intensity of the sun at my home and with the data of generated electricity from their app the two could be directly compared and it didn’t make any sense at all. I kept sending this information to them over whatsapp and they said that this can be fixed I just had to wait a little.
On the 8 January 2026 I mentioned for the first time that the product would need to be returned if they couldn’t get it to function.
On the 10 January 2026 a technician in China entered my two microinvertes to change the settings which is completely controlled by them and there is no information either online or in the manual on how to do this myself. There was no improvement. They kept asking questions, kept promising to fix it and nothing has changed.
So since the 30 January I have actively, on a daily basis been requesting a refund for this faulty product. Nothing has happened and today it is the 11 March 2026. I bought 2x2kW system and I expect, when the intensity of the sun is strong enough, to have that full production of 4kW and to be able to export some electricity to the grid. The product is not delivering this because when the sun shines the most I have none to little production and on top of it Robinsun is not capable to fix the issues and need the Chinese technicians to sort it out and neither do they follow EU online consumer regulations.

Your response is incorrect. According to EU consumer regulation a product must deliver what is promised and if it doesn't then it goes back. I had no chance of knowning about my grid issues however you guys are supposed to be experters in the field and know about the problem and according to your employee you have even seen it before in Portugal. You have offered no solution and even here you say that there is none so the product would and will never work. I receive no response from your employees in the whatapp chat do i had to turn to reviews.
I reported the problem within the 14 day period i have documented all the communication with you and I've kept asking for a refund. You said you would fix it on several occasions and since clearly you cannot as you now say yourself, and has NOT been communicate to me in whatsapp the product is by default faulty. No one wants solar panels to go back and forth and you haven't even had the competens to offer a friendly customer solution such as the microinverters goes back and the solar panels stay. Shameful behaviour!
Out of the blue they contacted me in August 2026 asking how things were working, but since they've offered no solution to me in the meantime it is of course still not working. They keep refusing to honour EU consumer regulation and any form of solution so the only option left is the judicial approach here in Spain.

Everything as promided. Top!

Todo bien de momento

Montei tudo como explicado e o sistema simplesmente não funciona. Está sempre em modo off. E o suporte da Robinsun não existe. Agora o problema é meu e ninguém responde a mensagens no WhatsApp, o chat é com IA e pronto andamos às voltas com ele e nada de ajuda.

Foi fácil o processo de compra e pagamento.
Entrega super rápido ainda antes do previsto.
Devia ter a opção de descarregar fatura na área de cliente.

Envio rapido y atencion persinalizada cuando hubo problemas en aplicar un descuento

A experiência de aquisição e entrega do kit solar foi 5*. Foi tudo muito rápido na entrega, tendo adquirido numa sexta feira recebi o material (painéis incluídos) na quarta seguinte.