The item arrived with a little bit of damage, which, to me, is understandable sometimes given the size and weight of items being delivered! What matters most is how a company deals with these... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered buggy for son. Wasn't clear it was on order. No clear explanation in confirmation email to say it was on order and wouldn't be sent until 3 weeks. Even got email from dpd saying the were abou... Se mer
Absolutely outstanding service, from ordering, delivery the price. I said within 10 minutes of it we've already had our monies worth, the laughter we had was so worth it. At the point of ordering i... Se mer
Företaget har svarat
I would like to Thank Nadine for the help she gave us purchasing a Land Rover Defender for our Granddaughter for Christmas. She was so helpful, knowledgeable and totally understanding of what we... Se mer
Företaget har svarat
Företagsinformation
- Leksaksaffär
- också i
- Barnbutik
Skrivet av företaget
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Kontaktuppgifter
Godwin Road 5, NN17 4DS, Corby, Storbritannien
- hello@riiroo.com
- riiroo.com
4,2
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Swift delivery and quick resolution to…
Swift delivery and quick resolution to an issue i thought i experienced regarding operation of the 24v taycan. Keyleigh was effective to resolve the issue and to respond promptly.
Car works perfectly now and battery lasts for at least 35 mins (so far thats how long it has been tested for with two toddlers, about 30kg in total extra)
16 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Thank you, Manos, for your fantastic review!
We're delighted to hear that your 24V Taycan is working perfectly and that we were able to help resolve the issue quickly. It's great to know the battery is performing well, even with two little passengers on board!
Thank you for your kind words about Kayleigh and the service you received. We really appreciate you taking the time to share your experience.
We hope your toddlers continue to enjoy many happy adventures in their Taycan!
The RiiRoo Team
Do not purchase
Have purchased several items from RiiRoo - all terrible quality for the price. Customer service is not great. Recently had to get a tractor fixed (took 4 months of emails) and the tractor was only 2 months old when it broke. Now a wheel is broken (quality is really bad) and they have no replacement wheels and have no idea when a replacement will be available - maybe August time.
Would not recommend if you are looking for quality for the price.
15 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Thank you for your feedback.
We're very sorry to hear that you've been disappointed with both the products and your experience with us.
Unfortunately, we're unable to locate your order details from this review, which means we can't investigate the issues you've raised regarding the tractor repair or the replacement wheel.
Please could you contact our Customer Service team at hello@riiroo.com or speak with us via Live Chat on our website (Monday–Friday, 9am–4pm)? If you can provide your order number, we'll be happy to review the history of the case and see what we can do to help.
We take all customer feedback seriously and would welcome the opportunity to look into this further and work towards a resolution.
The RiiRoo Team
I have bought 2 of the 36V 1000W…
I have bought 2 of the 36V 1000W Electric Quad bikes in sept 2025. First 2 3
months it was all fine and then one the bikes seems to start giving me a problem with battery running out very quick. Due to my
Work and not being present at home, I didn’t had enough time report the issue to company. When I had a chance I had good look and realised the battery wasn’t charging properly, and I made quiet few calls to company to report this issue. They have asked me to send the bike in for diagnosing the problem. They have arranged collection which I had to pay extra due to the misunderstanding collection slot and timing. Anyway, they have the bike now, and they have send me a email saying that the problem it’s with batteries and this is not in warranty. They have asked me £120 for new battery, £80 for transportation to my house. In total they have asked for £200. The new bike costs £429 😂. Absolutely disgusting.
I read the company’s previous review and saw that this bikes get a lot of problems with their batteries dying and that’s how this company makes their profits. In my opinion the company should but the battery in their warranty’s and replace them with out charging their customers. I don’t , AT ALL RECOMMEND THIS COMPANY TO BE HONEST. after that email , I find it right to put this review here for other new customers to see what they gonna face once their purchase their products.
15 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Erdal,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed with the outcome of the inspection.
After your quad was returned to our service department, our technicians carried out a full diagnostic assessment. This included testing the batteries, charging system, electrical components, chain, sprockets, and overall operation of the vehicle. No manufacturing faults were identified during these checks. The quad was then tested using fully charged batteries and was found to be operating correctly.
As outlined in our warranty terms, batteries are classed as consumable items and are not covered where performance has deteriorated over time or due to becoming fully discharged. This policy is standard across the ride-on and powersports industry.
We understand that this outcome was not what you were hoping for, and we appreciate that the costs involved can be frustrating. However, the charges quoted reflected the replacement batteries required and the transportation costs associated with collecting, inspecting, and returning the vehicle.
We always encourage customers to contact us as soon as an issue arises so that we can provide troubleshooting advice and support at the earliest opportunity.
If you would like to discuss the inspection findings further, please contact our customer service team and we will be happy to assist.
The RiiRoo Team.
Ordered and was delivered a few days…
Ordered and was delivered a few days later definitely value for money and a good starter bike for my 5 year old
8 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Dwain,
Thank you for taking the time to leave a review.
We're delighted to hear that your order arrived quickly and that you're happy with the bike. It's great to know that you feel it offers good value for money and makes a perfect starter bike for your 5-year-old.
We hope your little one has lots of fun with it, and we appreciate you choosing RiiRoo.
The RiiRoo Team.
Got my son electric bike for his…
Got my son electric bike for his birthday open it the night before to notice the front disc is bent contact riiroo the day after on live chat said I will receive a new disc break that was over a week ago emailed then a few times and nothing it’s ridiculous seeing the bike wasn’t cheap to it was £500 pound
8 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Damien,
Thank you for your feedback.
I'm very sorry to hear about your experience.
I can see that our Customer Service team have already reached out to you regarding this issue and have been working to get it resolved. I understand how disappointing it is to receive a bike with a bent brake disc, especially when it was purchased as a birthday gift.
If you haven't seen our latest correspondence, please check your email inbox (and junk/spam folder just in case), as the team have been in contact regarding the replacement part.
We sincerely apologise for the delay and inconvenience caused, and we appreciate your patience while we get this sorted for you.
Kind regards,
The RiiRoo Team.
The dirt bike broke within 10 minutes…
The dirt bike broke within 10 minutes of first use. I reported the fault immediately but received no meaningful assistance. Given my rights under the Consumer Rights Act 2015, I expected the retailer to address a product that was clearly faulty from the outset. The lack of customer service and refusal to resolve the issue has been extremely disappointing.
27 april 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Heather,
Thank you for your feedback.
I'm very sorry to hear about your experience.
Unfortunately, we have been unable to locate any correspondence relating to this issue from the details available. We'd really like the opportunity to investigate this further and review what has happened.
Could you please contact us with your **order number**, along with any emails, photos, videos, or previous correspondence relating to the fault? Once we have these details, we can look into the matter fully and assist you accordingly.
Please email **[hello@riiroo.com](mailto:hello@riiroo.com)** or contact us via Live Chat Monday–Friday 9am–4pm.
We look forward to hearing from you.
Kind regards,
The RiiRoo Team.
Great experience from Honey & Charlie
Great experience from Honey & Charlie! Fantastic product, great quality and personalisation, and a super quick turn around time with a fantastic service! Highly recommend and will be coming back for a toy for the big kids soon!
12 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Syam,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with Honey and Charlie, and that you were pleased with the quality, personalisation, and quick turnaround time of your order.
Your recommendation means a lot to us, and we're thrilled to hear you'll be coming back for something for the "big kids" too!
We hope you enjoy your purchase and look forward to helping you again in the future.
The RiiRoo Team.
Excellent service highly recommended!!!
12 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Gurpal,
Thank you for your fantastic review!
We're thrilled to hear that you received excellent service and that you would recommend us. Feedback like yours means a lot to the team and motivates us to continue providing the best possible experience for our customers.
Thank you for choosing RiiRoo, and we hope to see you again in the future!
The RiiRoo Team.
Bought a porsche canyanne for my 2year…
Bought a porsche canyanne for my 2year baby boy he absolutely loves it and is init all the time. Best thing about it is that its selt belt goes over his shoulder like a harness. The car was built by riiroo and delivered withing 3days of ordering. The customer service was brilliant and i highly recommend anyone looking for a sit down car for their son or daughter to use this company. 10 out of 10 for sevice
7 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Richard,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your little boy loves his Porsche Cayenne and is enjoying it so much! It's great to know that the harness-style seat belt gives you extra peace of mind while he's having fun.
We're also pleased that you were happy with our assembly service, delivery time, and customer support. Providing a great experience from order to delivery is something we take great pride in, so it's fantastic to hear that reflected in your feedback.
Thank you for your recommendation and for choosing RiiRoo. We hope your son enjoys many happy adventures in his new ride!
The RiiRoo Team.
I bought a car for a child's birthday…
I bought a car for a child's birthday .But it came with a wheel missing! Once I opened it up and realised I contacted Riiroo to ask for the m8ssing wheel! They offered to sell me one but refused to send the missing wheel! No phone number available and it's clear why !I was disconnected several times on the chat box provided and had to keep restarting my enquiry!Absolutely disgusted with Riiroos aftercare attitude !Horrendous customer service !
11 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Ronan,
Thank you for your feedback.
We're sorry to hear that you were disappointed with your experience.
Having reviewed your case, we can see that the missing wheel was reported approximately three months after the item was delivered. As outlined in our policy, any missing parts or delivery discrepancies should be reported within 30 days of receipt so that we can investigate with our warehouse and courier while the delivery is still relatively recent.
We appreciate that the item was purchased as a gift and was not opened immediately. However, after a period of three months, we are unfortunately unable to verify whether a component was missing at the point of dispatch, which is why we were unable to provide the wheel free of charge.
We apologise if our decision was disappointing, but it was based on the length of time between delivery and the issue being reported rather than a reluctance to help.
We value all customer feedback and wish you and your family all the best.
The RiiRoo Team
Just made a third purchase from RiiRoo
Just made a third purchase from RiiRoo, as always the service has been exceptional and delivery of an assembled tractor arrived within 24 hours .... that is amazing considering we live remotely in the countryside.
10 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Phil,
Thank you so much for your continued support and for choosing RiiRoo for a third time.
We're delighted to hear that you've once again had a great experience with us and that your assembled tractor arrived so quickly. Delivering within 24 hours is always something we strive for, and we're especially pleased to hear it reached you so promptly despite your remote countryside location.
Your kind words mean a great deal to the whole team, and we truly appreciate your loyalty.
We hope you and your family enjoy the tractor, and we look forward to helping you again in the future.
The RiiRoo Team.
I bought 2 of the 24V cars for my…
I bought 2 of the 24V cars for my children for Christmas and from we got them the cars went dead after 10 mins. I just thought this was normal but then I decided to contact Riiroo about them in May as my children just couldn’t enjoy them. Honey and Kayleigh replied to me from Riiroo and they were really helpful, polite and supportive. Riiroo collected the cars, repaired them and delivered them back. I could not be happier with the service I have received. I am extremely happy and I thank everyone at Riroo for the amazing service. First class!!
10 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Susan,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Honey and Kayleigh were able to help get both vehicles sorted for your children. We understand how disappointing it must have been when they weren't able to enjoy them properly, so we're pleased we could collect, repair and return them for you.
Your kind words mean a great deal to the whole team, and we're thrilled that you're happy with the service you received.
Thank you again for your patience, trust and support. We hope your children continue to enjoy their cars for a long time to come.
The RiiRoo Team.
Excellent service
Excellent service from friendly, helpful company. Over a year ago I bought a two child remote control electric quad and my Grandchildren love it. When the steering motor failed RiiRoo immediately sent me a new part. I could not discover how to take the car apart so took it back to the company and they repaired it while I waited. There was a long period between receiving the part and my being able to get there but the Guys were understanding and no quibbling. A great company to deal with.
9 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Jonathan,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that your grandchildren have enjoyed their quad for over a year and that we were able to help when the steering motor developed a fault. We're always happy to assist wherever we can, and we're pleased our team could get everything repaired for you while you waited.
Thank you as well for your patience and understanding throughout the process. It means a lot to us to know that our efforts have made a positive impression.
We truly appreciate your kind words and your support.
The RiiRoo Team.
Awful
Ordered a BLUE electric child's motorcycle wich was delivered 2 days later and that's as good as it gets.
On opening the box I discovered that it was bright PINK, not suitable for a 6 year old boy. Contacted Riiroo who agreed to replace the incorrect item 4 days later when DPD would deliver the BLUE one and collect the PINK one. Waited in all day to no avail. Contacted Riiroo again ( takes them 24 hours to reply ) and they claimed DPD had lost the parcel ( approximately 4ftx3ftx1.5ft ) They offered to send a replacement 5 days later wich I declined as my grandsons ( the intended recipient)birthday had passed and I requested a refund. They arranged for the collection of the incorrect item 7 days later and they received it back 2 days after. Then waited 7 days before contacting them again to ask where my refund was and received the usual excuse that the item was being inspected by their Returns department. 4 days later with my patience exhausted I contacted them again to say if I did not receive my refund in 3 days I would open a case with PayPal ( who I'm glad I used ) to recover the payment. This hit the spot as I was refunded the next day. They offered a discount on a future order, it'll be a cold day in hell when that happens. Easily the worst online shopping experience I have ever had.
14 maj 2026
Omdöme utan inbjudan
Everything came quick they good at…
Everything came quick they good at helping
9 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Frenzy,
Thank you for taking the time to leave us a review.
We're delighted to hear that everything arrived quickly and that you found our team helpful throughout the process. We really appreciate your support and hope you enjoy your purchase!
Kind regards,
The RiiRoo Team.
I purchased two go-karts from them
I purchased two go-karts from them. Ashley is amazing to deal with really helpful bloke. I’ve had one or two issues straight away sorted no cost to me. I will be back in the future to buy more. The build quality on them is really good. The McLaren drift cart looks amazing and my son is having no end of fun with it. The two seater go-kart again is loads of fun. The only problem I have now is getting the kids out of them.
1 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Matt,
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that you're enjoying both go-karts and that your son is having so much fun with the McLaren Drift Kart. It's also great to know that any issues were resolved quickly and that Ashley was able to help get everything sorted for you.
We love hearing that the build quality has met your expectations and that the biggest challenge now is getting the kids out of them!
Thank you again for your kind words and for choosing RiiRoo. We look forward to helping you with your next purchase when the time comes.
The RiiRoo Team.
Fantastic service with a smile,very…
Fantastic service with a smile,very quick to sort me out and I just turned up out the blue.5* all around.
5 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Andrew,
Thank you for your fantastic review!
We're delighted to hear that you received such great service and that the team was able to help you quickly, even with an unexpected visit.
Your kind words mean a lot to us, and we're thrilled that your experience was worthy of 5 stars. We'll be sure to pass your feedback on to the team.
Thank you for choosing RiiRoo, and we hope to see you again soon!
The RiiRoo Team.
We been there today and staff is…
We been there today and staff is amazing they are very help full when u go there ask for honey shes perfect with great customer service
4 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Kenan,
Thank you for your wonderful review. We're delighted to hear that you had a great experience with us and found the team so helpful during your visit.
A special thank you for mentioning Honey. We'll be sure to pass your kind comments on to her – she'll be thrilled to hear that her customer service made such a positive impression.
We really appreciate your support and hope to welcome you back again soon!
The RiiRoo Team.
Had a look in the showroom Charlie was…
Had a look in the showroom Charlie was very helpful with finding what we were after
4 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Charlene,
Thank you for your lovely review. We're delighted to hear that Charlie was able to help you find exactly what you were looking for during your visit to the showroom.
We'll be sure to pass your kind comments on to Charlie – I'm sure they'll be pleased to hear them.
We appreciate your support and hope to see you again soon!
The RiiRoo Team.
Outstanding customer care
I’ve not received the car yet however I just had to say the customer service is amazing. I had an issue and wanted to add something on to my order and Honey dealt with this for me straight away. Cannot wait for the car to come 😁
3 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Laura,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that Honey was able to assist you quickly and resolve your query. Providing excellent customer service is something we take great pride in, so it's wonderful to know that your experience has been a positive one.
We can't wait for your car to arrive either, and we hope it exceeds your expectations when it does!
Thank you again for your kind words and for choosing RiiRoo.
The RiiRoo Team.
Detta är Trustpilot
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