The item arrived with a little bit of damage, which, to me, is understandable sometimes given the size and weight of items being delivered! What matters most is how a company deals with these... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered buggy for son. Wasn't clear it was on order. No clear explanation in confirmation email to say it was on order and wouldn't be sent until 3 weeks. Even got email from dpd saying the were abou... Se mer
Absolutely outstanding service, from ordering, delivery the price. I said within 10 minutes of it we've already had our monies worth, the laughter we had was so worth it. At the point of ordering i... Se mer
Företaget har svarat
I would like to Thank Nadine for the help she gave us purchasing a Land Rover Defender for our Granddaughter for Christmas. She was so helpful, knowledgeable and totally understanding of what we... Se mer
Företaget har svarat
Företagsinformation
- Leksaksaffär
- också i
- Barnbutik
Skrivet av företaget
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Kontaktuppgifter
Godwin Road 5, NN17 4DS, Corby, Storbritannien
- hello@riiroo.com
- riiroo.com
4,2
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 61 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful
Very helpful, easy to talk to, pleasant Experince. Pricing is very good. Second time purchasing one
7 juli 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Samantha,
Thank you for your fantastic review!
We're delighted to hear that you found our team helpful, easy to talk to, and that you had such a pleasant experience with us.
It's especially wonderful to know that this is your second purchase from RiiRoo. Your continued support means a great deal to us, and we're so pleased that you found our pricing to be great value.
Thank you for choosing RiiRoo again, and we hope you enjoy your latest purchase!
The RiiRoo Team.
Fantastic service and excellent…
Fantastic service and excellent products. It's the only place we buy our kids' ride-on cars. The quality is great, and we've always had a positive experience. Highly recommended!
7 juli 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Bhavisha,
Thank you for your fantastic review!
We're delighted to hear that you've had such positive experiences with RiiRoo and that we're your go-to place for your children's ride-on cars.
It's wonderful to know that you've been impressed with both the quality of our products and the service you've received. Your continued trust and recommendation mean a great deal to the whole team.
Thank you for choosing RiiRoo, and we look forward to helping you again in the future!
The RiiRoo Team.
Great customer service but some of the…
Great customer service but some of the products are not worth the money .. first one came for my daughter pre built and the steering didn’t work . They replaced it very quick which was helpful and again steering didn’t work and the battery died in 15 mins .
I’ve just received a third car from them a different model and upon opening the box the wires are broken on the motors .. refund process is terrible as you don’t receive all your money back .. they don’t refund bundle prices they don’t refund maintenance work and also they don’t refund postage . So in all I am now over 150 pound out of pocket with a very very upset child ..
3 juli 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Samuel,
Thank you for taking the time to leave your review.
We're very sorry to hear about the issues you experienced and understand how disappointing this must have been, especially after multiple vehicles and the impact it had on your daughter.
We can see that this matter has now been resolved, with the vehicle collected and a refund arranged. While we're pleased we were able to bring the case to a conclusion, we're sorry that your experience didn't meet the high standards we strive to provide.
We appreciate your feedback, as it helps us continue to improve both our products and our service.
We wish you and your family all the best for the future.
The RiiRoo Team.
Brilliant kids love it delivered…
Brilliant kids love it delivered quickly
Impressive for cost
Very helpful customer services “Honey”
Would shop again
Keep it up
Bruce
23 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Bruce,
Thank you for your fantastic review!
We're delighted to hear that your children love their new purchase and that you were impressed with the quality and value for money. It's also great to know your order was delivered quickly.
We'll be sure to pass your kind comments on to Honey – she'll be thrilled to hear that her customer service made such a positive impression.
Thank you for choosing RiiRoo and for saying you'd shop with us again. We really appreciate your support!
The RiiRoo Team.
First class product and service and…
First class product and service and amazing value for money. I was looking for a quad bike for my 3yrs old for months. They were all well over priced until I came across Riiroo. The quad came within 48hrs. Was easy to assemble and excellent quality product. The quad is quick too on the higher level which my wee boy loves. Hats off to this small business.
15 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Laura,
Thank you for your fantastic review!
We're delighted to hear that you found the perfect quad bike for your little boy and that you were so pleased with both the quality of the product and the value for money.
It's wonderful to know that your order arrived within 48 hours, was easy to assemble, and that your little one is loving the higher speed setting! Hearing how much he's enjoying his new quad is exactly why we do what we do.
Your kind words and support for our small business mean so much to the entire team. Thank you for choosing RiiRoo, and we hope to welcome you back again in the future!
The RiiRoo Team.
Great experience from the moment I…
Great experience from the moment I ordered. Delivery was super quick. Was updated via email every step of the way. Delivery guy was super helpful also. Really good experience. Can't fault it. My 2 year old son absolutely loves it. Great purchase
19 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Christopher,
Thank you for your fantastic review!
We're delighted to hear that you had such a great experience from the moment you placed your order. It's wonderful to know that your delivery was quick, you were kept updated every step of the way, and that the delivery driver was so helpful.
Best of all, we're thrilled to hear that your 2-year-old son absolutely loves his new ride! There's nothing better than knowing we've helped create such a special moment.
Thank you for choosing RiiRoo. We really appreciate your support and hope to welcome you back again in the future!
The RiiRoo Team.
Very fast delivery got it within a day…
Very fast delivery got it within a day or two. My little one loves his car and it’s really amazing
20 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Farhana,
Thank you for your fantastic review!
We're delighted to hear that your order arrived so quickly and that your little one is loving their new car.
It's wonderful to know that you're so pleased with your purchase. We hope it brings lots of fun and special memories for years to come!
Thank you for choosing RiiRoo, and we look forward to serving you again in the future.
The RiiRoo Team.
Love love love my sons maxpow utv
Love love love my sons maxpow utv, the team is so helpful and so knowledgeable about the products it was a hard choice but I made the right one, so many memories made!
24 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Jess,
Thank you for your fantastic review!
We're delighted to hear that you love your son's MaxPow UTV and that our team was able to help you choose the perfect model.
We know it can be a difficult decision with so many great options available, so it's wonderful to hear you feel you made the right choice. Best of all, we're thrilled that it's already helping create so many special memories for your family.
Thank you for choosing RiiRoo, and we look forward to helping you again in the future!
The RiiRoo Team.
Fantastic company & great products
We absolutely love the products this company offers. Our son is addicted & looks at all the models daily. We have already purchased two & I am certain we will be coming back for more. The service is fantastic. I don’t normally write reviews but had to for the enjoyment this company has given our son. Thank you from some very happy customers.
26 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Andrew,
Thank you for your fantastic review!
We're delighted to hear how much your son loves our products and that he enjoys looking at all the different models. It's wonderful to know you've already purchased two vehicles and are planning to come back for more!
We're especially grateful that you took the time to leave a review, particularly as it's not something you normally do. Knowing that we've been able to bring so much enjoyment to your son and your family means the world to us.
Thank you for choosing RiiRoo and for your continued support. We look forward to helping you again in the future!
The RiiRoo Team.
Great service and aftercare!
Great service and aftercare!! Kids love their Range Rover, can’t recommend enough
26 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi James,
Thank you for your fantastic review!
We're delighted to hear that you were so pleased with both our service and aftercare. Providing great support before and after your purchase is something we take great pride in.
It's wonderful to know that your children love their Range Rover, and we really appreciate your recommendation.
Thank you for choosing RiiRoo, and we hope to welcome you back again in the future!
The RiiRoo Team.
The product broke in less than 2 years.
The product broke in less than 2 years.
Always looked after and kept indoors.
Was advised to buy new batteries as these do not last long unless you are throughout the year charging and using them. £80 later 2 batteries which you need a soldering iron to fit still no progress.
We bought the Landrover - kids loved it and now seemingly destined for the landfill.
Rather a cross wife too who said not to buy it as it will just break. I said no no its got great reviews online....
Disappointed.
1 mars 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi,
Thank you for taking the time to leave your review.
We're very sorry to hear about your experience and completely understand your disappointment.
Unfortunately, we're unable to identify your order from your review, so we can't look into what has happened. We'd really appreciate it if you could get in touch with us directly by emailing hello@riiroo.com with your order details or the name and postcode the order was placed under.
Once we have those details, we'll be happy to review your case and see how we can help.
We look forward to hearing from you.
The RiiRoo Team.
Fantastic service
Fantastic service!
Went to the showroom today & the customer service team was super helpful!
Thank you RiiRoo 👏🏼
24 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Ava,
Thank you for your fantastic review!
We're delighted to hear that you had such a great experience when visiting our showroom and that our customer service team was so helpful.
Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to the team.
Thank you for choosing RiiRoo, and we hope to see you again soon!
The RiiRoo Team.
The company are a joke
The company are a joke. We spend our hard earned savings to buy what was supposed to be our childs one birthday present... Item was broken and not working, staff there are so rude and won't do anything to help. Won't refund anything. Won't replace item. Won't even give me a phone call. So rude and don't care about are bad service of them.
1 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Devon,
Thank you for taking the time to leave your review.
We're very sorry to read about your experience and are disappointed to hear that you feel this way.
Unfortunately, we're unable to identify your order from your review, so we can't look into the details of your case.
Please could you contact us at hello@riiroo.com with your order number, or the name and postcode the order was placed under? We'll be happy to review everything and investigate the matter further.
We take all customer feedback seriously and would welcome the opportunity to look into this for you.
The RiiRoo Team.
Very disappointing experience. Would not recommend.
Very disappointing experience.
We purchased a children's electric quad bike as a Christmas present for our son. Unfortunately, the original battery was faulty on delivery and had to be replaced immediately.
After only around 8 weeks of actual use by our child, the quad then developed multiple further faults including issues with the on/off switch, axle/weld and motor. We provided videos and photographs to support our warranty claim and initially RiiRoo acknowledged what they described as a "faulty" switch and a "weld fault", arranging collection for repair.
What was particularly frustrating was that, after inspection, the narrative changed and we were told the faults were due to misuse and damage occurring during use. The quad was being used by a 3-year-old child in our garden, which is entirely within the product's advertised purpose and recommended age range. It was stored indoors when not in use and was never subjected to anything that could reasonably be described as misuse.
The battery issue was also extremely disappointing. The faulty switch became stuck, meaning the quad could not be reliably powered off and was effectively left permanently on. We maintain that the resulting battery failure was a consequence of that fault. Despite this, RiiRoo refused to replace the battery under warranty and insisted on a further £70 payment.
Throughout the dispute, we experienced repeated references to the quad being "abandoned" and threats that it could be disposed of if we did not make arrangements, despite there being an active dispute and ongoing email correspondence between both parties. We found this approach unnecessarily aggressive and wholly inappropriate given the circumstances.
Ultimately, we paid the £70 under protest simply to get the quad returned in a testable condition for our son. The quad has now been returned and appears operational following repair, but given the original battery failure on delivery and the multiple subsequent faults within such a short period of ownership, we have very little confidence in its long-term durability.
The quad may be enjoyable when working, but based on our experience I cannot recommend the after-sales support, warranty process, or the way customer disputes are handled.
1 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Ashley,
Thank you for taking the time to leave your review.
We're sorry that you remain disappointed with your experience.
Having reviewed your case, we can see that we arranged for the quad to be collected and returned to our technicians for a full inspection. Upon inspection, the vehicle showed evidence of physical damage sustained during use, including damage to multiple components. As part of the repair, we replaced a number of parts and returned the quad to you in full working order.
The only charge made was for the replacement battery. Batteries are classed as consumable items under our warranty terms, and our inspection found no manufacturing fault with the original battery. The battery had also been left discharged for an extended period, which can affect its performance.
Although no manufacturing defect was found that would have required the repairs under warranty, we replaced the other damaged components as a gesture of goodwill and only asked you to contribute towards the cost of the replacement battery. In many cases where damage is found to be the result of use rather than a manufacturing fault, the cost of all replacement parts and labour would normally be chargeable.
We're pleased that the quad has now been returned to you fully repaired and in full working order. While we appreciate that we may not agree on the cause of the faults, we stand by the findings of our technician's inspection and the resolution that was provided.
We genuinely wish your son many happy hours of enjoyment with his quad going forward.
The RiiRoo Team.
Great experience from start to finish
Great experience from start to finish, easy to talk too, understanding and helpful from the start. The grandkids loved their surprise and enjoyed all the go karts purchased from the 24v jeep to 98cc go karts finishing off with 150cc Willy jeep.
11 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi Ben,
Thank you for your fantastic review!
We're delighted to hear that you had a great experience from start to finish and found our team easy to talk to, understanding, and helpful throughout.
It's wonderful to know that your grandkids loved their surprise and are enjoying all of their new vehicles, from the 24V Jeep to the 98cc go-karts, and even the 150cc Willys Jeep. It sounds like they've got plenty of adventures ahead!
Thank you for choosing RiiRoo and for your continued support. We hope to welcome you back again in the future!
The RiiRoo Team.
Do Not Order
Do Not Order, Fraudulent company. I placed an order, paid for express delivery and have not heard from anyone since. I have not received more order and cannot get hold of anyone.
I've had to report this as fraud to try and get my money back.
19 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Hi James,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with your experience.
Having looked into your order, we can see that the item you purchased was clearly marked on our website as a pre-order, with the expected availability shown before the order was placed.
After your purchase, we also responded to your email to explain that the item was on pre-order and provided you with this information. Following our reply, you requested that your order be cancelled, and we processed your cancellation and refund in line with your request.
We appreciate that pre-order items aren't suitable for everyone, but we'd like to reassure future customers that your order was cancelled promptly once you advised you no longer wished to wait.
We wish you all the best.
The RiiRoo Team.
bought a electric go cart for my…
bought a electric go cart for my daughter, arrived swiftly so no issues there, built today only took about half an hour from opening the box, did have a little niggle with the switches, but after help from charlie and ronnie managed to get that sorted easily, they did offer an exchange but as its my daughters birthday today it wasn't worth the meldown, the only small negative for me would be not being able to speak to a person, but the live chat does work and is helpful, just need a little paitence.
18 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Thank you for taking the time to leave a review.
We're delighted to hear that your daughter's electric go-kart arrived quickly and that assembly was straightforward. We're also pleased that Charlie and Ronnie were able to help resolve the switch issue and get everything up and running in time for her birthday.
We completely understand your comments regarding speaking to someone directly. While we don't currently offer telephone support, we're glad to hear that our Live Chat team was helpful and able to assist you through the issue.
Thank you again for your patience, your feedback, and for choosing RiiRoo. We hope your daughter has a fantastic time enjoying her go-kart!
The RiiRoo Team
Svar från RiiRoo
Thank you for your review, Milly.
We're sorry to hear that you believe parts are missing.
Unfortunately, we're unable to locate an order under the details provided in your review. Please could you get in touch with our Customer Service team with your order number and a brief description of the missing items?
Once we have your details, we'll be happy to investigate this for you and work towards a resolution.
Kind regards,
The RiiRoo Team
the people so helpful couldnt be more…
the people so helpful couldnt be more happier with them help you the best way 100% recomend 10/10 service
17 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Thank you, Shannon, for your wonderful review!
We're delighted to hear that you found our team so helpful and that you're happy with the service you received. Providing the best possible support for our customers is always our goal, so it's fantastic to know we were able to help.
Thank you for your recommendation and for taking the time to share your experience with us. We really appreciate it!
The RiiRoo Team
Firstly my order arrived very fast
Firstly my order arrived very fast, well packed with everything needed. No damage at all. The car was brilliant however unfortunately during a ride we hit a curb and the parent controls stopped working. I contacted Riiroo for a replacement part and got a reply within 13 hours, after a bit of confusion with exactly what part I needed live chat stepped in and figured out what I needed so fast. I can't fault Riiroo for not only their products but also there customers services they clearly care about there customers and keeping them up and running. I would definitely recommend and will definitely be buying from them again as my children grow.
17 juni 2026
Omdöme utan inbjudan
Svar från RiiRoo
Thank you, Mark, for taking the time to leave such a wonderful review.
We're delighted to hear that your order arrived quickly, well packaged, and in perfect condition. While we're sorry to hear the parent controls were damaged after the bump with the kerb, we're pleased that our team and Live Chat service were able to identify the correct replacement part and get things moving for you quickly.
Your kind comments about both our products and customer service mean a great deal to us. We always aim to keep our customers up and running, and it's fantastic to hear that this was reflected in your experience.
We truly appreciate your recommendation and look forward to helping your family again as your children grow.
The RiiRoo Team
Detta är Trustpilot
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