Richardandclarke Omdömen 

No way to return wrong order. No answer to email

My 15 year old
Son put his birthday money to a pair of shoes.

The shoes did not look like the photo. He used his own rooster card.

I’ve emailed them 3 times with no reply,

Avoid this company and look at the reviews.

Very disappointed

The worst customer service I have ever experienced. The shirt arrived very late, the quality is horrendous and when I asked for a refund they offered me 20% back. I had to pay almost £30 to send the products back to China. Avoid at ALL costs.

Avoid Richard & Clarke!

​They present themselves online under a classic British/European banner, but the items received were of poor quality and significantly mis-sized.

​When I requested a return authorization for my order (#2687), customer service refused to provide a UK return address or a prepaid return label. Instead, they demanded that I pay expensive international tracked postage to return the items to a warehouse in Shenzhen, China.

​When challenged on this, they repeatedly offered small partial refunds (starting at 20% and maxing out at 60%) to avoid a return altogether, admitting they could not offer a UK return path.

​If you buy from them expecting a legitimate UK retailer with standard consumer return rights, be aware that you are dealing with a China-based dropshipper. I have declined their partial offers and escalated the transaction as a formal dispute directly with my credit card provider.

AVOID AVOID. Awful scam of a company. Ordered a month ago and nothing has arrived. No response from them. Will be reporting them to trading standards and issuing a chargeback.

Scam company. Bought “linen” shirts that were 100% polyester and awful quality. Immediate offer of 30% then 70% or I had to post to China. An AI response quoting UK consumer rights resulted in a full refund after many weeks. Don’t buy from them!!

They have been shocking. First of all on my next day delivery it took about 9 days to come. The item i needed wasnt of use to me anymore so i followed the return request and it took them over a week to get back to me. About 20 days after i have wanted to return them i am settling for a 40% refund as i am not paying my self to ship them back to china. Its a joke and there is no proper way of doing a return unless you take allot of time out of your own day to do it. Dont buy from these.

Beware that returns require sending to China at your own expense, even if the item(s) received are not as described on the website.

Absolutely terrible service. The clothes look nothing like they do on the website, the fabric is very cheap and itchy. Huge hassle to return the clothes and get refund.

SCAM SCAM SCAM. Clothes are awful, Placed an order and tried to cancel straight away as it was clear it wouldnt arrive on time. They blanked multiple emails until about a week later when they said that the order had already shipped. All lies, products arrived today and are truly shocking. I hope you all read this befor epalcing an order with this terrible company. Clothes going straight in the bin. Quality 0/5 Order 0/5 Delivery service 0/5

DO NOT PURCHASE FROM THIS COMPANY WARNING.
Rip off, quality exceptionally poor, not as shown on website.
Sting in the tail when I looked at the returns policy, stated a returns address in CHINA at a cost if £24 - no way. Will never purchase from this false non-UK based company ever shsin. Once bitten twice shy.

Shoes cost £15 Richard and Clarke sell them for £64 get stuffed! No refund they are based in Netherlands.
Avoid !!!!

Do not buy from this brand. It is a scam. Such bad quality. Label was an upside L. Costa £24 to get a return.

the goods aren't as advertised. Looks like they use some other bodies pictures to sell their goods, cos, what arrives is cheap, shoddy and nothing like the photo. They take ages to deliver and only when you ask for a refund they offer 10% if you complain, they up it to 40%. Any company that you haven't heard of before, check with Trustpilot so you know what or with whom you are dealing ,They make returning these good difficult and string out their replies. Big scammers from China, who will not receive returns through their Dutch address

Long delays for delivery. When they arrived the item is of poor quality and does not reflect the items shown on the website. Clearly a sweatshop from across this world not a London company as the a logo aims to fool.
I am attempting a refund but am not hopeful.

As many have said already what an absolute SCAM!! And.....that I should have checked these reviews before purchasing my goods! What an idiot I am! I have been waiting for delivery should it ever arrive. This is a Chinese outfit posing as a London company. I'll look into seeing if the website can be taken down by the authorities.

Avoid at all costs!
Poor quality items at inflated prices. Delivery times are much longer than stated and customer services ignore emails.

Do not buy from this company , bought 2 pairs of shoes for size choice, emailed 4 times and called once to start a refund and got nothing back , you cannot get to talk to anyone you just have to leave a message , again got no response . Absolute scam company. So angry with myself for not checking reviews first £70 down the drain 🤬

UPDATE: One of my two items arrived in the end and to say the quality is shocking is an understatement. I have seen the same style being sold in Lidl for £8 and they’re 10 times better… not £35!!

ABSOLUTE SCAM… DO NOT ORDER!
I’ve been waiting nearly 3 weeks for my order and still no sign of it. Every couple of days I’ll get an email that says ‘order update’ as soon as I go to track it there’s no information available… typical! No way to contact them and numerous people having trouble with refunds etc. Alls I can recommend is nobody funds this company anymore as they clearly aren’t in it for the right business intentions other than to take money of people!

Good summer shirt and the colour looks the same as it did online. material feels light enough for warm days which was the main reason I ordered it