22 days ago complaint handler advised a goodwill gesture sent by cheque...still waiting ..AND even worse...RIAS confirmed...she never sent it....Goodwill gesture was due to dopey advisor failing t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Clear information on initial email Renewal reminding in plenty of time the Policy expiry date., cost and when money will be taken. Needed to change Bank Card details, took a while to find it on line... Se mer
We used a comparison website to find the best deal and found RIAS to have the best overall value. The process was straight forward although the proof of no claims discount part of the process was not... Se mer
Easy to understand start to finish. Price was better than admiral who i was witt for 3 yrs on the trott and they couldnt match it . Plus i got key cover and other extras recovery from home to any whe... Se mer
Företagsinformation
Skrivet av företaget
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Kontaktuppgifter
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, Storbritannien
- motor@rias.co.uk
- rias.co.uk
4,3
Utmärkt
13 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
How to upset customers
If you are going to increase premiums by 115% tell the policy holder why. My circumstances haven't changed, I have not made a claim, so a premium increase of this magnitude must mean someone is having a laugh.
13 april 2026
Svar från RIAS
Hello Dave, we are sorry to hear we could not offer a more competitive renewal premium this year. Please take the time to check your details are up to date, so we can ensure we are providing an accurate price.
We provide the best quotes we are able to, based on the details and circumstances on your policy and work hard to maintain our competitiveness, however this will not always be the case for all of our customers.
Whilst we do understand this is disappointing for you, it is recommended you shop around to make sure you are getting the best price.
Kind regards,
MR, on behalf of the RIAS Team.
Ok if pay fully and have no accidents
Was ok with the company but if on budget and have to have on monthly you get high interest rate. Even if you have protected no claims and have one accident the insurance nearly doubles and i have full no claims and over 50.
13 april 2026
Svar från RIAS
Good Afternoon Mr Hunns, we are sorry we could not offer a more competitive premium this time. We provide the best quotes we are able to, based on the details and circumstances on your policy.
We understand this is disappointing for you and we do encourage you to shop around to make sure you are getting the best price.
Please just be aware No Claims Discount Protection, does not protect the overall price of your insurance policy.
The price of your insurance policy may increase following an accident even if you were not at fault.
Kind regards,
MR, on behalf of the RIAS Team.
Customer Service Excellent.
Customer Service Excellent.
Could understand everything they said.
Very helpful responding to my questions.
Let me check all the details prior to committing.
27 mars 2026
Efficient and competitive pricing.
Efficient and competitive pricing.
You never really know how good insurance cover is until you have to make a claim though!
12 april 2026
Top insurance company
Top insurance company beat my churchil by a mile , and its better terms .
10 april 2026
Any interaction with Rias is always…friendly and efficient.
Any interaction with Rias is always friendly and patient, no questions are too much trouble no matter how trivial they seem. The renewal was done in a matter of minutes, simple.
10 april 2026
Simples should be Rias catch frase
Everything is made easy to follow and understand, therefore simple to complete. Obviously being competitive is paramount and Rias are....
12 april 2026
Very easy to change my details
10 april 2026
Relatively straightforward but impersonal
I perceived that I was being influenced towards an online renewal process. It was relatively straightforward, but I still found the process rather a chore, possibly influenced by the impersonal nature of the transaction.
10 april 2026
I have been with them for a few years I…
I have been with them for a few years I don't like changing particularly but my latest renewal is a 22% increase and there is no opportunity to reduce that cost they state it's the best price and it's a take it or leave it system so after getting the first 6 quotes £80 cheaper for identical cover I'm leaving it, no loyalty to their customers obviously. On top of that within minutes of indicating I would be leaving policy cancelled for renewal
11 april 2026
Omdöme utan inbjudan
Svar från RIAS
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear of your disappointment with your recent renewal premium.
We understand how frustrating it can be to see an increase, particularly as a long‑standing customer. Unfortunately, insurance premiums can fluctuate from year to year across all insurers due to changes in rating factors, underwriting criteria, and wider market conditions. This means there’s no guarantee that a renewal price will remain the same, even where there have been no changes to your policy or claims history.
Our approach is to provide what we believe to be our best available price upfront at renewal, based on the information we hold at the time. We don’t offer additional discounts through negotiation, as we aim to keep pricing consistent and fair for all customers.
We’re sorry that on this occasion we weren’t able to be more competitive for you and regret that you’ve decided to move your policy elsewhere. We do appreciate your time with us and thank you for sharing your experience.
Kind regards,
AD, on behalf of the RIAS Team.
We used a comparison website to find…
We used a comparison website to find the best deal and found RIAS to have the best overall value. The process was straight forward although the proof of no claims discount part of the process was not easy for us. That said overall the experience was good.
1 april 2026
Svar från RIAS
Good afternoon John,
We’re sorry to hear that your experience did not meet your expectations.
If you’d like to discuss this further or need any assistance, please contact us on 0800 183 9261, email help@rias.co.uk, or use the live chat feature on our website, and we’ll be happy to help.
Kind regards,
AD, on behalf of the RIAS Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.