Signed up, rentola returned a whole 11 results in the city I was looking in. Cancelled the subscription immediately as 11 results isn’t worth $6.50 never mind $65 They said I didn’t cancel and trie... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was well aware of being charged $65 at the end of the trial period but I must say, it WAS very confusing to complete to do?!? With that part of your question met, the rest immediately followed suit... Se mer
Företaget har svarat
I’ve had a minute of wonderin, but I absolutely love their service and I high recommend
Företaget har svarat
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Kontaktuppgifter
3,2
Medel
87 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
good guide to find a home
good guide to find a home, though sometimes landlords they dont update their current prices
5 september 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Jonathan,
Thank you so much for your feedback! We’re glad to hear that you find Rentola helpful for finding a home.
We would just like to add that all listings are provided by landlords, agencies, and property managers, and the listings, including prices are updated at their discretion.
Best regards,
Rentola Team
Complete lack of transparency and…
Complete lack of transparency and definitely takes advantage of the obscurity in their terms and conditions. I paid the $2 required for a test period of 1 week and got billed $55 immediately after without any notice beforehand on the same day that I cancelled the subscription. Spare yourself and use one of the countless free platforms out there, they do not provide any unique or valuable service whatsoever and simply prey on desperate customers navigating an unfavourable market.
18 augusti 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience and understand your concerns. Please know that our trial offer and subsequent subscription renewal are clearly outlined during the sign-up process and in the Terms and Conditions accepted by all users.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Was a super great service ,really…
Was a super great service ,really polite person and I do appreciate so much the personal that thank you so much
24 juni 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience and found our team polite and helpful. Your appreciation means a lot to us.
Best regards,
Rentola.ca
got the house i wanted
31 maj 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your review.
Congratulations on your new home! We are happy that we were able to help you find what you were looking for.
Have a nice day!
Best regards
Rentola.ca
A total scam of a website
A total scam of a website; don't waste your money. I purchased one month subscription and then cancelled, so they offered me 14 days extension only to bill me full month extension at the end of the 13th day. They did not clearly specify that auto renewal of premium subscription will happen and when made a dispute on it they simply use the terms and conditions as excuses. They have implication that the subscription is only renewed for 14 days....customer service is a waste and people at the other end might as well be robots...they might be AI tbh.
24 maj 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Lubaba Nusrat,
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you are not satisfied with our service and your experience with us.
We value the experience of our users. It is important to note that we communicate costs before, during and after registration. Our subscription terms are explicitly presented during the registration process, which requires you to accept them. Once you have registered, you will also receive an email to your registered address with your purchase receipt and cost. You can cancel your subscription by logging into your profile or by contacting customer services via our contact form.
We have asked for your contact details so that we can get in touch with you and make a second assessment of your case.
Unfortunately, we do not have your contact details so that we can review your case.
You can always contact us by using our contact form, which you can find under Questions and Answers.
Best regards,
Rentola.ca
This organization is very visible and…
This organization is very visible and they put a human face to any issue raised. Genuine concerns are thoroughly investigated and appropriate support provided.
7 maj 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Nathaniel,
Thank you for your wonderful feedback! We're committed to being visible and approachable, ensuring every concern is heard and addressed with care. Your recognition means a lot to us, and we'll continue striving to provide genuine support and thorough investigations. If you ever need assistance again, don't hesitate to reach out.
Best regards,
Renola.ca
They were able to helps me get a refund…
They were able to helps me get a refund for the subscription after I had accidentally somehow subscribed to it , and couldn’t afford it so they went out of their way to accommodate me and refund me my $55 as requested, even tho it wasn’t necessary as I should have read the agreement before subscribing so that was nice and that’s how customer service should be! I’m happy with my experience.
6 mars 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Faith
We're thrilled to have assisted you in getting a refund for the accidental subscription! Our team is dedicated to going the extra mile for our customers, and we're delighted to hear about your positive experience. Thank you for your understanding, and we appreciate your kind words. If you ever have further questions or need assistance, feel free to reach out. We're here for you!
Best regards,
FindAllRentals.ca
Good customer support
The customer support did a great job. They resolved my issue in 24 hours which is admirable considering how much they have to deal with everyday.
7 mars 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Luka,
Thank you for your thoughtful review! We're thrilled to hear that our customer support team could swiftly resolve your issue within 24 hours. We appreciate your understanding of the challenges they face daily. If you ever need assistance in the future, don't hesitate to reach out. Your satisfaction is our priority!
Best regards,
FindAllRentals.ca
THIS IS A SCAM
THIS IS A SCAM. Please stay away from this website. I wanted to find an apartment. In the fast life we have, I did not mind them taking 2$ for the service. However, this is a trick to get you to provide your card information and also agree to terms (which anyone rarely reads) for them to take 55$ in a week as a monthly subscription. If they were genuine they would warn you via email a day or 2 before the charge. Please stay away from them for peace of mind.
On the same day I was charged 55$ I immediately cancelled the subscription and emailed Rentola to return my money. They seem to have an automated reply that says the 55$ is in their terms and conditions. I then wrote this review on Trustpilot to warn others. Only then did Rentola email me basically trying to take down my comment which I refused. After a series of emails the lady offered to return half the money which I also refused and instead contacted my credit card company about this fraud. Thankfully, the credit card campany has accepted my claim and I will get a full refund from Rentola. This shows that I was right and Rentola was wrong. What if Rentola's terms had said the subscription fee is 1000$ or 10,000, or 1,000,000$? Does that mean that by clicking 'I accept' I would be indebted to them that much? Just clicking I accept but not consuming any of your services should be enough grounds to fully refund my money especially if I cancel the same day. Rentola you are wrong and a fraud causing so much pain for your greed.
26 november 2023
Svar från Rentola.ca - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. This is brought to your attention when you register and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and condition clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
We have been in contact with you via email and offered you a solution which you did not accept.
Best regards
Rentola.ca
Hi,I just wanted to tell that Yasmine…
Hi,I just wanted to tell that Yasmine from support services made a miracle for me and I’m incredibly thankful for her! Professional work!
3 november 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hi Alina,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Yasmine has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.com
I think your customer service is great
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the terms on which the charge was made. He was kind, professional, and patient, and thanks to him I received the partial refund yesterday.
17 oktober 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Connoisseurs,
Thank you for sharing your experience with our customer service. We're pleased to hear that Ron provided you with great assistance in resolving the issue of the wrongful charge. We take pride in our team's professionalism and their dedication to helping our customers.
If you have any more questions or require further assistance, please feel free to reach out. We're here to help, and your satisfaction is important to us.
Thank you for choosing our services, and we look forward to serving you again in the future.
Best regards,
Rentola.ca team
Rentola helped with the searching…
Rentola helped with the searching process and made things a lot easier! Would definitely recommend!
22 september 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Ashley,
Thank you for leaving a positive review! We are thrilled to hear that Rentola made your searching process easier. Your recommendation means a lot to us and we appreciate your trust in our services.
We hope to assist you again in the future.
Kind regards,
Rentola Team
HARDCORE SCAMMERS!
SCAMMERS! DO NOT ENTER YOUR CREDIT CARD INFO, OR YOU WILL BE CANCELLING YOIR CREDIT CARD!
14 september 2023
Svar från Rentola.ca - Making property search smarter
Dear valued customer,
Thank you for your review. We apologize for any inconvenience you may have experienced. We take these allegations seriously and assure you that the security of our customers' information is of the utmost importance to us.
We requested your contact information because we want the chance to address the problem you're encountering and enhance your experience with us. Regrettably, we haven't received any contact details from you.
Please don't hesitate to reach out to us through our website, where our customer service team is available to assist you.
Kind regards,
Rentola.ca Team
Returns
I didn't read the terms and conditions of my subscription to rentola.ca and they started charging my account. I contacted rentola for help and Rohn was very attentive and kind to me and helped me solve the problem. Thank you Rohn for your help, you helped me a lot. P.S. Always read the terms of your subscription carefully and you will not be in an awkward position. If you need to find a place to live quickly, check out rentola.ca
19 juli 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Jenya,
Thank you for your feedback!
We're glad to hear that Ron was able to assist you effectively with your subscription concern.
We appreciate your reminder to always read the terms and conditions carefully.
Also, we're pleased to hear that you had a positive experience with Rentola.ca when searching for a new place to live.
Thank you for choosing Rentola.ca!
Kind regards,
Rentola Team
I don’t find any benefit with rentola
I don’t find any benefit with rentola. I canceled my account and got the confirmation from them but that are keep trying to charge $55 on my credit card.
Follow up from my previous review.
I contacted Rentola by email (you can find it in the faq) and Ron helped solve the problem. It’s good now. Thank you Ron
5 september 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Dear Linda,
We apologize for any inconvenience you've experienced, and we appreciate your feedback. We requested your contact details to reach out and assist you with resolving the issue you've encountered, specifically the unauthorized charge attempt.
Please rest assured that our team is committed to addressing your concerns and ensuring this matter is resolved to your satisfaction. If you have any additional information or questions, please feel free to share them with us, and we will work diligently to assist you further.
Your satisfaction is important to us, and we're dedicated to rectifying this situation promptly.
Kind regards,
Rentola Team
NEVER.
don’t use this. 90% of the properties are fake and they hid how much you will ACTUALLY pay for this pretty well. seriously just use kijiji this is a waste of money. edit. judging by the other review posted after mine i will be calling my credit card company in the morning to inform them of this unauthorized $55 charge they are trying to make. DONT DO THIS THEY WILL TRY TO TAKE YOUR MONEY FOR NO GOOD REASON.
this business is absolutely desperate for me to change this review. news flash i won’t. they shouldn’t need their customers to check if their adds are scams, they should be doing this before they even allow them to be posted. stop contacting me this is just making me more mad about the absolutely poor service this website provides.
29 augusti 2023
Svar från Rentola.ca - Making property search smarter
Dear Bailee,
Thank you for sharing your feedback with us. We apologize for any negative experience you may have had with our platform. We would like to investigate this matter further and help resolve any unauthorized charges that may have occurred. We have sent you an email but unfortunately we have not received a reply from you.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're committed to addressing your feedback and improving our service.
Best regards,
Rentola.ca Team
The step/phase-structured company/website
I came across this company while being in desperate search of an urgent rental place for me and my husband. The website seemed to be very helpful with our this need. As per this website, in order to be able to contact the landlords, one had to subscribe and make an instant payment of CAD$2.00. It seemed to be a small for such a well-equipped company with a large clientele. But it turned out, that this initial subscription won't give me access to landlords:(. Now, I was supposed to upgrade my status to VIP for another payment. That was when I got mad and contacted this website, having decided that it was a fishy and untrustworthy one. I was pleasantly surprised by getting the prompt reply and professional customer support from this company/website, along with the refund as was requested.
15 augusti 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
Have a great day!
Best regards
Sara
Rentola.ca
Nina was very helpful and i appreciate…
Nina was very helpful and i appreciate the extra mile she went for me.
4 juli 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hi Oraine,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.co
Search for a place to rent on one level. A mobile home is a great option
U at least answered and I’m looking for my daughter who lives and works in Red deer and needs a pet friendly for her her pet cats and an employed adult son
23 maj 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Kay,
Thank you for your review.
You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.
Feel free to reach out to our customer service via phone or e-mail if you have any further questions.
Have a nice day!
Kind regards,
David
Rentola.ca
Beautiful Pics & Detailed Descriptions
Beautiful pics on your site with very detailed descriptions of each unit. I'm a Senior & haven't figured out how to check for new offerings as they all seem to look the same when they come through. I'm also trying to figure out how to receive them once per week & not so many daily. But I love your buildings & units you have. I'm hoping to apartment show this summer...thx
17 maj 2023
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hi Lori,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
David
Rentola.ca
Detta är Trustpilot
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