Signed up, rentola returned a whole 11 results in the city I was looking in. Cancelled the subscription immediately as 11 results isn’t worth $6.50 never mind $65 They said I didn’t cancel and trie... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was well aware of being charged $65 at the end of the trial period but I must say, it WAS very confusing to complete to do?!? With that part of your question met, the rest immediately followed suit... Se mer
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I’ve had a minute of wonderin, but I absolutely love their service and I high recommend
Företaget har svarat
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... Se mer
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Företagsinformation
Skrivet av företaget
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Kontaktuppgifter
3,2
Medel
87 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SCAM
This is further to my review below and their response. Just report them to your bank and close your account and change your card. With every complaint, they will be investigated. Below is my initial review.
If I could rate it 0 or Negative I would.
Do Not be scammed. You cannot cancel. They will keep billing you $55 a month. You will need to close your bank account and change everything.
Their system either doesn't allow cancellation or makes you think you cancelled and will invoice you AFTER the supposed due date and take the money from your account. They will NOT REFUND IT.
BEWARE!
5 juli 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your concerns. Please note that our trial and subscription process is fully outlined in the Terms and Conditions agreed to during sign-up. The trial is offered for a small fee, and if it is not cancelled before the end of the trial period, the subscription automatically continues at the standard rate. Users can cancel at any time during the trial or subscription via the portal or by contacting our support team.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
ATTENTION!!! Approche frauduleuse
ATTENTION!!!! Ce site est frauduleux!!! On nous prend 2$ pour avoir les informations de contact d'un locateur mais ce qui n'est pas mentionné c'est qu'on s'abonne à vie et qu'ils vont nous prélever 55$ aux 28 jours!!!! Et le désabonnement n'est pas évident!!!! C'est de la fraude.
30 juni 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Bonjour,
Merci d’avoir partagé votre expérience. Nous comprenons combien cela peut être préoccupant et nous sommes désolés pour toute confusion. L’essai offre un accès temporaire et, s’il n’est pas annulé avant la fin de la période d’essai, l’abonnement se poursuit automatiquement au tarif convenu lors de l’inscription, comme indiqué dans nos Conditions Générales, et nos services continueront à être fournis.
Nous avons demandé vos coordonnées via le système sécurisé de Trustpilot, mais comme nous n’avons pas reçu de réponse de votre part, nous ne sommes actuellement pas en mesure de prendre d’autres mesures concernant cette situation. Nous apprécions votre retour et, si vous souhaitez toujours notre assistance, vous pouvez contacter notre équipe support en remplissant le formulaire de contact disponible dans les Conditions Générales sur notre site web.
Cordialement,
L’équipe Rentola
SCAM
SCAM. I called the apartement complex to ask if they had available units and they almost laughed to say it's all full and no they do not have 750$ units
27 juni 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our platform lists rental properties as provided by landlords and property managers, and availability can change quickly and it's their responsibility to update the listings and pricing.
In any case if there is anything incorrect in our listings this can be reported to our team so we can investigate and take the necessary action.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
This is a PURE SCAM!
This is a PURE SCAM!
This website did not remind me if I want to renew my trial subscription.
Very fraudulent!
UPDATE: Rendola gave me a partial refund after realizing their own mistake of not reminding clients to renew their subscription. I gave Rendola the highest positive rating.
24 juni 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re glad that our team was able to assist you and address your concerns. We also would like to add that the reason we don't send email reminders of renewals is because this info is fully available on our platform including when the trial began, when the next renewal is and if cancelled until when access is available.
In any case we are very happy to hear that you were satisfied with the resolution provided and thank you for updating your original rating, we appreciate you taking the time to update your review and for sharing your experience with our service.
Best regards,
Rentola Team
Once I was able to contact someone they…
Once I was able to contact someone they were really great .they quickly met my request and turned things around.great customer service. Thanks so much Rentola
6 maj 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Kathy,
Thank you so much for your kind words! We’re delighted to hear that our team was able to assist you quickly and that your request was resolved to your satisfaction. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Rentola Team
Ce sont de FRAUDEURS
Ce sont de FRAUDEURS ! Croyez-le ou non, ma banque a dû bloquer ma carte de débit visa pour que ces voleurs arrêtent de vouloir prélever de l'$ dessus. C'est incroyable : je me suis désabonnée et eux par la suite [confirmé par le département des fraudes à ma banque] ont essayé à 5,6 reprises de me voler ! Je veux le faire savoir à tout le monde pour informer les gens. TENEZ-VOUS LOIN D'EUX : ILS SONT TOUT SAUF HONNÊTES !!
29 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Bonjour,
Nous vous remercions d’avoir partagé votre avis. Nous sommes très préoccupés par votre expérience et comprenons combien cela a dû être inquiétant. Soyez assuré(e) que tous les paiements sont effectués uniquement conformément aux conditions d’abonnement acceptées lors de l’inscription, et nous ne procédons à aucun paiement non autorisé.
Nous avons demandé vos coordonnées via le système sécurisé de Trustpilot, mais comme nous n’avons pas reçu de réponse de votre part, nous ne sommes actuellement pas en mesure de prendre d’autres mesures concernant cette situation. Nous apprécions votre retour et, si vous souhaitez toujours notre assistance, vous pouvez contacter notre équipe support en remplissant le formulaire de contact disponible dans les Conditions Générales sur notre site web.
Cordialement,
L’équipe Rentola
Don’t waste your money
Don’t waste your money. . I thought I was paying two dollars but I was mistaken because they took $55 out of my rent. I basically pleaded with them to get that money back because when I realized they took out money on the 26th. I cancelled my subscription and I tried to contact them. They’re telling me they want proof that I cancelled before the subscription was renewed. They are not compassionate. They don’t have any listings better than what you get for free. I am out $55 and possibly can lose my place. I have a two-year-old , and I explain this to them but nothing was done.
Ps
Upon getting a reply from Rentola nine months after I had placed the review I’m being asked for a clearer explanation. What do you want from me? I have told you exactly what has happened the day that it happened. You did not help me. Nothing was solved because it’s all about money and nothing more.
24 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand the stress this situation has caused. The trial is intended to provide temporary access, and if it is not cancelled before the trial ends, the subscription continues automatically at the agreed price, as explained in the Terms and Conditions during signup.
We requested your details via Trustpilot’s secure system we did not ask for any explanation we simply would like to reach out to you directly in an attempt to resolve the situation, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
Hello i signed up but keep having…
Hello i signed up but keep having trouble Your platform is not letting me get to the landlord your system is not handling it .What to do if you can't get trough.!! Help is needed
28 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your feedback. We’re very sorry to hear that you’ve been experiencing difficulties with our platform. Our system is designed to connect users directly with landlords, and we understand how frustrating it can be if you are not able to contact them.
In most cases like this, the issue is simple to resolve. Often, the customer has created a subscription with Rentola.ca but is trying to access it via Rentola.com. Please note that subscriptions are managed separately for each Rentola site, so the correct site must be used to access an existing subscription.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
They are terrible
They are terrible; they are scammers who are taking your money without permission.
please stay away from them.
20 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience.
All charges are processed in line with the subscription terms agreed upon at signup, we do not charge for subscription that have not been agreed and authorized by the customer beforehand.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
I am furious
I am furious. They took $55.00 out of my account when I thought I was paying $2.00 to view rentals. This is disgusting! I will never use this company ever again, and will let anyone who is looking know about this unethical practice!
11 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your review. We understand your frustration and are very sorry for any confusion caused. The $2 trial is intended to provide temporary access, and if no cancellation is made during this period, the subscription continues automatically at the agreed price, as explained in the terms and conditions at signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
Do not use rentola
Do not use rentola , when you cancel your subscription, they will keep taking your money. Do not trust them !!!!
4 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your concerns. Please note that subscriptions can be cancelled at any time either through the platform or by contacting our support team. If no cancellation is made, the subscription continues according to the terms agreed upon at signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Thank you again for sharing your experience.
Best regards,
Rentola Team
You charge and overcharge …overcharge and inappropriate subscription su
You charge and overcharge subscription, please refund my money
2 april 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your feedback. Please note that if the trial is not cancelled the subscription full price is takes effect as stated in the payment page and Terms & Conditions accepted on signup.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Rentola Shady Subscription Charges SCAM
Rentola's webpage does not CLEARLY state that after a week you will be charged, $55 for an ongoing subscription! I was just advised of this fraudulent and deceptive charge from my credit card company. This clause is well hidden in the small print and seriously abuses the rights of customers. It should be made clear when you sign up for the $2 trial period. I will be filing a report with the Better Business Bureau. I want my money back, I cannot afford this excessive charge and your site was completely useless in helping me find an apartment. You should be ashamed of yourselves taking advantage of people this way. Horrible organization! Also this operations runs out of the UK not even in CANADA! Stay away from it!
2 mars 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience and understand your frustration. Rentola offers a trial for a small fee, and if it is not cancelled before the end of the trial period, the subscription automatically continues at the standard rate. All details about the trial, subscription, and billing are clearly outlined during sign-up and in the Terms and Conditions agreed to by all users.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
this site is scam you cant talk to…
this site is scam you cant talk to anyone to view a property
3 mars 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry abour your negative experience. Please note that Rentola is a platform that provides access to rental listings and the contact details of landlords, property managers, and agencies. We do not manage the properties ourselves, and it is up to the landlords or agents to respond to inquiries and arrange viewings.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
I have subscribed from the website to…
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, otherwise I will be charged monthly. As I didn't know how to cancel the subscription. I left a message and Abhinav helped me to unsubscribe the website effectively to avoid being charged.
14 februari 2025
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you so much for your review! We’re very glad to hear that Abhinav was able to assist you in cancelling your subscription and ensuring you were not charged further. Your experience is important to us, and we’re happy to know our support team could provide timely and effective help.
Best regards,
Rentola Team
Basement apartment in Brampton area for rent
Great service from your team member
11 december 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello Celia,
Thank you for your feedback! We’re very happy to hear that you had a positive experience and that our team was able to assist you.
Best regards,
Rentola Team
Do not trust this site
Do not trust this site. You have to sign up for $1e for a free trial if you want to message a landlord you must pay for a subscription. Once I signed up after a few days I could NOT cancel my subscription after following the process did not receive email confirm-there is NO customer service and I have emailed info@rentola and get back bot responses to links on how to cancel membership. There is no way to remove your credit card information off the site either. I have spent too much time trying to get out of this membership "free trial" that they will charge you 39.99 every month for a service that just takes info from other websites . They do not really deal directly with any landlords they just gather what's already out there and put on their site and make it very very difficult to cancel. Really bad site
23 november 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience. We would like to clarify a few points regarding how Rentola works:
Our trial is offered for a small fee, and if it is not cancelled before the trial period ends, it automatically continues as a full subscription at the standard monthly rate. This is clearly outlined during sign-up and in the Terms and Conditions.
We also provide a platform to access rental listings and contact details from landlords, property managers, and agencies. We do not own these listings, and it is the responsibility of the listing owner to update or remove them.
The emails subscription confirmation and cancellation are sent automatically upon the action taken. If you did not receive them, please check your spam or junk folder, as this is dependent on your email provider and settings.
To help you manage your subscription, including cancellation or account queries, our support team is available via the contact form on our website. This is the proper channel for assistance rather than replying to automated emails which our team won't receive.
For security reasons, we do not store CVV codes or full credit card numbers on our platform, but you can manage your subscription and payment method securely via your account and if you wish to delete your account this is also possible and our support team can assist with this.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Svar från Rentola.ca - Making property search smarter
Bonjour,
Merci pour votre retour ! Nous sommes ravis de savoir que vous êtes satisfait de la qualité de notre service ainsi que de la rapidité de nos réponses. Votre soutien nous encourage à continuer à fournir une assistance rapide et fiable.
Cordialement,
L'équipe Rentola
Svar från Rentola.ca - Making property search smarter
Hello,
Thank you for your kind feedback! We really appreciate it and are delighted to hear that you had a positive experience with our platform and services. Your support encourages us to continue providing comprehensive and efficient service to all our users.
Best regards,
Rentola Team
Fraudulent
The site tried to defraud me for $55 when I never used their services. They misrepresent property to attract attention. After I approved the $2 and paid it, they believed they already had my card details. They tried to withdraw $55 from my account without my approval. When you visit their site to remove your card or update it, they only allow the CVV or the EXPIRE date. The card number can not be changed. That is a sign of desperation and preplanned to defraud people. Avoid them.
7 september 2024
Omdöme utan inbjudan
Svar från Rentola.ca - Making property search smarter
Hello,
We’re sorry to hear about your experience.
Please note that Rentola offers a trial for a small fee, and if the trial is not cancelled before it ends, the subscription automatically renews at the standard price, as clearly outlined during sign-up and in our Terms and Conditions. This is a normal and standard procedure, as our service operates on a subscription basis rather than a one-time payment and all users are informed of this on signup.
All payments are processed securely according to the information provided during registration and the account can be deleted and our support team deals with these requests.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.