Redo Omdömen 

Great customer service and very fair company

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

They have been great to work with. They listen to your needs and ask how they can improve their app.

We have loved working with Redo. Everyone on the team is always prompt in responding and helping us with our needs! The only little thing I wish was different was lessening the use of AI to assist us when we chat in. It typically takes longer to get assistance.

Our customers are loving the new return portal and love the support from the team.

Mason helped me out when I had some tech issues. It’s nice to have labels for customers. Very convenient, I’m glad I have the app for my retail store ArrakUSA.com

The Redo program, pretty much runs itself. If I need help the chat option works great. And if I need more help, I can chat with support pretty quickly.

I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.

The Redo team has been very helpful! Whenever we have a question about a feature or need help with a process, they are always right there to problem-solve and get things done.

Hayden from Redo is highly skilled and a valuable asset for Redo organisation. We were in a situation to stop our association with Redo, as app was not supporting our upgraded website. Redo Account manager Konnor pulled his trusted developer Hayden who assured us that he can do it witout impacting any functionality. To my knowledge, it was complex work . I am impressed the way he delivered . His knowledge , attitude for customers and hard work is extra ordinary.Thanks Hayden and Konnor for all good work.

Carson gave us the solution very quickly!

I tell everyone about redo! Businesses and people! It's a genius company! I greatly appreciate how they show up for us as a company. I am constantly surprised by what they are building I feel like I can't keep up! I want to know it all to see if it will benefit us!

Been using them now for a few years. The product has evolved and is better than ever. Definitely worth evaluating and testing out. It's very flexible and has become a reliable part of our tech stack.

I am about 7 months in to using Redo now, which is past what I like to refer to as the "honeymoon phase." Every SaaS operation, agency, and ecom tech company comes out of the gate hot. It's easy to put on a face, show interest, and make promises. What's *not* easy is where Redo outpaces the rest: unwavering support that keeps their clients happy and working relationships healthy *long after the sale closes*. I have replaced everything possible in my tech stack with Redo products because A. they're superior products, B. it keeps my stack lean and clean, but most importantly: C. because Redo absolutely has the best support team, no contest.

Customer service is fast and helpful and works through issues with us. Their shipping software will make your operation faster. It learns well and works well with Shopify, which is an upgrade from other major shipping providers.

We’ve been using Redo to manage returns and exchanges, optimize our checkout experience, and provide order tracking–all within one platform. It’s been a huge help in consolidating our tech stack, which has simplified operations and saved us time.

Beyond the product itself, the Redo team has been excellent to work with. They’re highly responsive, quick to ship meaningful updates, and clearly invested in making sure their customers succeed. Overall, Redo has made a real difference for our business, and we’d recommend it to any Shopify brand looking for a reliable, well-supported solution.