Redo has been building a ton of tools for Shopify that have quickly become best in class. We started with returns/exchanges, adding tracking, then their AI agents for marketing and commerce and lookin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We moved our customer service, chatbot, SMS and returns to Redo, and it has made our team's day much easier. The AI chat answers from our own FAQ and passes anything it can't handle to our team with t... Se mer
We've had a really great experience with Redo! It's made the return process so much easier for us, and their team has been great to work with. Nick is always super helpful, quick to answer any questio... Se mer
We use them for shipping insurance, returns, and now email marketing. We switched from Klaviyo. They continue to bring out new options, many free for existing customers. Love them!
Företagsinformation
Skrivet av företaget
Redo is the all-in-one platform for ecommerce growth, helping brands personalize every step of the buyer journey to boost profit and lifetime value. Our AI-native suite replaces fragmented tools with a single solution for returns, exchanges, warranties, order tracking, and post-purchase communications. By unifying the post-purchase experience, Redo helps merchants increase customer satisfaction, retention, and revenue, while reducing costs and complexity. Trusted by leading ecommerce brands to deliver a faster, smarter, and more profitable path to growth.
Kontaktuppgifter
14761 Future Way #400, 84020, Draper, USA
- support@redo.com
- redo.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sam was very helpful, and responsive.
Sam was very helpful, and responsive.
Redo is an amazing product for ecom
The Redo Team has been awesome in helping us integrate Redo onto our Shopify website. The ability to offer a returns/claims portal and customize the checkout+ button for package protection is a differentiator among other providers.
Redo is a godsend for us
Redo is a godsend for us. We're a tiny company and it's saving us so much admin time, at practically 0$ cost to us.
It's scalable, which means that no matter if you handle 2 returns a month or 200 - you're always going to be covered.
Plus, their team is super responsive and has been always very kind and solicitous in heir help. I would sign up again in a heartbeat.
The app is seamless and easy to use
The app is seamless and easy to use, making everything simple and convenient. Their customer support is also efficient, responsive, and helpful. Overall, I’m very happy with the experience and would definitely recommend Redo!
JY was super quick and knowledgeable
JY was super quick and knowledgeable. Helped me solve a problem right away.
Krista was great
Krista was great. She got to the bottom of all my questions and concerns and made using Redo a breeze.
I love Redo...and I can't say it enough
I love Redo...and I can't say enough about how amazing they are to work with.
We use them for Shipping (we switched from ShipStation), Returns (we were manually doing returns), Recover (we were losing lots of sales from Abandon Carts), and post-purchase tracking emails (we had generic, non-branded emails)
They have helped make our systems and processes so much more efficient and streamlined.
The customer service though, is what keeps me wanting to use every service/solution they offer!
These guys are truly great. The communication and quickness to which they address any problem or question can't be beat.
PLUS...all customer service is done in the states, so language barriers aren't an issue.
I feel like this is the 1 partner we have that we have a direct line to and who feels like we are important to them as well. You don't get that from most Tech/Software companies.
A HUGE Thanks to the entire Redo team from the EK Team!
Great CS
Great, quick, super helpful customer service! Had a solution very quickly!
Great customer service
Great customer service! Fast response to help figure out any issue we might encounter!
Samuel did a great job solving the…
Samuel did a great job solving the issue I had with a claim.
Adding Discount Reject Flow
Carson helped me out and was super nice! Little bit of a slow response rate though!
Stanley Chen was a gem!
Always helpful
When there is something that comes up, the team takes action and helps out. They have made our system more efficient which in turn allows me to get out orders faster and better customer experience for those purchasing our products!
3 month Redo Review
We recently transitioned to Redo from Loop Returns, and so far the experience has been exceptional.
From the very beginning, the onboarding process was incredibly smooth, with excellent support and communication from the Redo team throughout the entire transition. They’ve been responsive, helpful and genuinely great to work with.
Most importantly, we’ve already seen a positive response from our customers. The refined returns experience has been really well received, with customers particularly appreciating the value and cheaper return options available when opting in.
Redo really does live up to what they say they can deliver. The platform, service and support have all exceeded our expectations so far.
Huge shoutout to the Australian Team - Seen, Parker & Sam.
Couldn’t recommend Redo highly enough!
We had such a great experience
We had such a great experience! The support team was incredibly helpful, responsive, and attentive throughout the entire process. They were quick to answer our questions and made everything so easy to understand. We really appreciated how proactive and accommodating they were!
Smart, Efficient, Responsive. Highly Recommend
This company is full of very knowledgeable, friendly, attentive, responsive people. I keep thinking it'll stop (after the honeymoon) but they keep proving my decision to switch from Klaviyo and Ship Station was a good one. I'm saving money and am MUCH more efficient. Highly recommend! Peter, specifically, was super responsive and helpful even on a holiday morning. Do it. Switch to ReDo and never look back.
JY Ferry is a star!
We had a couple changes we needed to make to our Redo flows and JY Ferry from Redo Support was an absolute star. So attentive, fast, and really went above & beyond to help us execute what we needed. Such a great help!
Exceptional service!
Redo has been so great to work with
Redo has been so great to work with and already making such a difference in our shipping process at the warehouse. Really looking forward to doing returns through redo as well.
Printer Connection to Redo
Customer service representative was very helpful in working with us in getting issue resolved with getting our printer re-connected to Redo.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








