Redo Omdömen 

Redo support is always so prompt and helpful!

We've had a really great experience with Redo! It's made the return process so much easier for us, and their team has been great to work with. Nick is always super helpful, quick to answer any questions, and goes out of his way to help whenever we need it. We really appreciate having someone like him to work with. Definitely recommend Redo!

Redo has been a great returns solution for us. Customer and technical support have always been prompt and friendly.

Quick to assist and resolve issues! :) Highly recommended!

Will from Redo support provided timely and exceptional service and was able to get our issues resolved very quickly.

JY was very helpful and responded promptly. Great help.

CUSTOMER SERVICE TOOK CARE OF MY PROBLEM AND FIX IT RIGHT AWAY

Redo's support team is outstanding and their platform is easy to use.

I needed some very swift help with my cart checkout page and Krista was on the job. She took care of the issue right away. Customer service was exceptional.

Super user friendly platform. As well, the cx and quick responses on slack are wonderful.

Redo is a great platform for shipping. Easily customizable. Competitive shipping rates. Dallin and Peter are always quick with help and solutions we need.

From beginning to end, the folks at REDO have gone above and beyond for our business. We've worked with Cade, Ellie, Easton and more. Each person is deeply committed to understanding how our business works and making sure each product and customer is handled correctly.

We sell thousands of shoes each year. Introducing REDO has allowed our customers to make their purchases with additional confidence that they can manage an exchange easily and seamlessly.

For our staff, it has taken away so much additional effort and REDO's automation of something we had to manually do has been tremendous to us.

We are extremely gratefuly for this company, their incredible team and the service they provide.

With respect,

Jay T Schramek
Tap Shoes Canada

While the "Ask Redo" chat is often helpful, sometimes you just need a higher level of assistance. Jared was on it and helped resolve our issue ASAP. Great customer service!

JY is by far the best help I've received from REDO, not that previous support was bad, but JY is a different level of excellent service. He is incredibly quick, patient, and helpful.

We moved our customer service, chatbot, SMS and returns to Redo, and it has made our team's day much easier. The AI chat answers from our own FAQ and passes anything it can't handle to our team with the full conversation, and the rules let us route urgent requests to the right person automatically. Checkout+ and the returns portal work smoothly for our customers. What stands out most is the support: Nick answers fast, explains things clearly and even sent our developer the exact API details we needed. Highly recommend.

Support is fast! Thanks, Nick!

Working with Krista in customer service at Redo was fantastic. She answered several questions for me quickly and practically, including working on a couple solutions with Redo's Engineering team.

Super amazing team! For starters, they're free, which is a HUGE help for businesses that might be struggling financially or are just trying to set up. Secondly, their team is totally willing to work with you on customizations for making sure their checkout+ actually integrates into your store. I have a terms and conditions checkbox app on my website so that customers HAVE to read my store's policy before they are allowed to the checkout page. Adding REDO at first had a couple issues BUT I was able to reach out to them on their live chat and they took care of EVERYTHING so it would work correctly. If they don't have the answer immediately they follow up until it is fixed. If you have another issue they're STILL willing to help you even though it's technically not connected to them. They're way better than other apps that want to just keep redirecting you to someone else like shopify for help (which is the worst since you just end up ping-ponging back and forth usually). They have more features for their app but I've just used their instant exchange and returns so I can recommend them for that part. I will definitely have to try more and go from there for now you're in good hands

JY was super helpful, friendly, and easy to work with! He clearly explained how our Redo exchange setup works and broke everything down in a way that was easy to understand. I really appreciated the quick, clear answers and the great attitude throughout the conversation. It made getting my questions answered so easy. Thanks for the awesome support, JY!