I had a pleasant stay at Excalibur Hotel in Las Vegas. The location was convenient, with easy access to the Strip, restaurants, entertainment, and nearby attractions. The room was comfortable and clea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everything was okay. I didn’t like how I was charged an extra $90 because I booked through a third-party company . The desk clerk said that it was a $90 reservation fee that I had to pay I guess for a... Se mer
We received a hotel voucher from a company as part of their service. It was initially concerning using a third party especially as we chose an overseas trip however it was a really easy process and... Se mer
I made a mistake with my booking and didn't catch it for nearly 6 months. I reached out via chat and customer service was able to change my reservation without a fuss. Excellent customer service!
Företagsinformation
Skrivet av företaget
Since 2007, we have been revolutionizing the incentive travel industry. We fulfill high value vacations from our partner companies at tens of thousands of hotels worldwide. Today, we fulfill more vacations than all other incentive travel companies combined. Our partner companies trust us to provide their clients with a great complimentary hotel stay and excellent service. We make sure to only offer quality accommodations so that’s why all of our hotel options have a traveler rating of at least 4 out of 5 on TripAdvisor. In over a decade, we’ve grown from a small office of 12 employees into a company of over 250 travel-loving teammates working across 4 countries. We are one of the globe’s top travel companies, working with leading hotel brands like Marriott, Hilton, Wyndham, Hyatt hotels and much more.
Kontaktuppgifter
SE 2nd St 300, 33301, Ft Lauderdale, Uruguay
- cs@redeemvacations.com
- redeemvacations.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 13 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Awesome customer service
Awesome customer service, my experience with the team have bene phenomenal, they respond quickly, answer all my questions and provide suggestions to make my trip go smoothly. Thank you again Erica.
Amazing experience that I would do…
Amazing experience that I would do again in a heartbeat.
È stata la mia prima esperienza con…
È stata la mia prima esperienza con questa compagnia e devo dire che hanno superato le aspettative in quanto sono stati esaustivi e tempestivi belle risposte togliendo dubbi di qualsiasi genere.
Ho acquistato una prenotazione per 2 a Vienna ed é andata tutto come previsto.
They did a great job accommodating my…
They did a great job accommodating my travel plans . It was a wonderful expierence!
Jason provided excellent customer…
Jason provided excellent customer service. He was very helpful in sorting out the issue I was having with my redeem voucher and kindly completed the booking for me. I really appreciate his patience and assistance. Thank you, Jason, for making the process so easy!
Mon problème n'est pas règle mais elle…
Mon problème n'est pas règle mais elle a prit en compte ma demande, affaire a suivre
Very helpful and informed
Very helpful and informed. It was a great experience.
Excellent service!
Excellent service!! Issues resolved with no hassle.
Michelle with Redeem Vacation was amazing
Michelle with Redeem Vacation was very helpful and patient while assisting me. I'm big on customer service so I must say she did a fabulous job. She was very knowledgeable with what my concerns were. There was no long wait for a response. She was definately alert and aware. There was no area to improve she did an amazing job.
The idea is great but you can never get…
The idea is great but you can never get the hotel you want at the time you want so loose your money.
I would give this a wide berth.
Good customer service by Zharina
Redeem vacations was easy to navigate
Redeem vacations was easy to navigate, efficient and provided excellent customer support.
Overall a great place to stay
Overall a great place to stay. My only complaints are no pool and none of the ice machines we’re working
Great customer service and quick resolution
I had a very good experience with Redeem Vacations. I contacted customer support with a question about my vacation voucher, and they responded quickly and helped me find a solution that worked for me.
The communication was friendly, clear and efficient, and my issue was resolved very quickly. Special thanks to Michelle for her help and excellent customer service.
Very positive experience overall!
I received a voucher from redeem…
I received a voucher from redeem vacations. Easy to book, hotel was good. No complaints.
Great prompt customer service helped me to extend my vacation
They're always prompt when you need them. And they always try to work with you.If a problem arises
Cherrie was great
Cherrie was great, she provided me with exceptional service going above and beyond exceeding expectations. She understood my situation and provided solutions that actually helped and I appreciate that. No other representative mentioned what my options were.
We stayed at the Excalibur
We stayed at the Excalibur, and the hotel was very nice, clean!!! Checking in was easy on the kiosk. Room was been clean. Customer service was great.
Really easy experience and no issues
Really easy experience and no issues. The hotel had to update my contact info (I think they got the info of Redeem Vacations), but that wasn’t a big deal. Would use this service again!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








