Raycon Omdömen 1 638

There were a few issues from the get go! I have the Raycon Impact earbuds.

The sound quality, battery life and charging are all perfect! Except! The earbuds try to connect to any bluetooth device within range regardless of the fact they have never been paired or set up with those devices!

The plastic cover for the USB C port fell off.

When I made an attempt to submit a warranty claim Raycon expected me to pay for shipping to and from their business to exchange the defective unit with a new unit as it was still under warranty.

I told Raycon that this was absurd and that shipping while under warranty is their responsibility not mine.

The agent emailed me back and closed my claim.

I tried to log back in to retry to submit a warranty claim again and their system says they already exhanged the defective unit for a new one!

Absolutely ridiculous!

I had issues with my cable and they send me a link immediately to start the warranty process and I already got an email that my item has been shipped . Customer service very helpful and professional

The support team is always very helpful and kind! Great customer service is what keeps me a loyal Raycon customer, not just the awesome ear buds! Keep up the good work guys and thanks again!

Great customer service

Very good experience with Raycon

I have been buying from Ray con for 5 years and have only had good experiences. I bought fast chargers,speakers and air buds for several different buds for different purposes and everything has gone well also prices are great for the quality of their products

Ordered headphones for my son in November. Unfortunately there was an issue with them. The two people I dealt with were Michelle and Jordan and I have to commend them both in sorting out the problem. It was straightforward and a joy to deal with these two representatives from the support hub. Thank you for getting this sorted for me. It was greatly appreciated

I ordered a USB-C cable, but it didn’t work when I received it. So, filled out a return, no hassle. Sent it back, but didn’t insure it. My bad. Rayon never received it. But Mike made it right! They replaced the charging cord without issue. I’ve ordered from Raycon before and will do so in the future when the need arises.

I like the fact that you are excellent at responding back to customers letters in a very timely manner. And your willingness to help out with my sisters ear buds is wonderful.
Thank you

I bought my second pair of earbuds but was having an issue with them staying in my ear. I reached out to ask for an exchange for a different style and now I am getting a new pair.

My head set quit working on one side. They took them back. My new set is in the mail now on its way to me. They very helpful in returning the item. And very friendly service. The bone conduction head set is one of the best that I have ever had. I absolutely love them. So glad they were still under warranty.

Fast customer service and easy to deal with. They took care of my issue right away with no problem.

The people made sure my issues where handled

Shiela was working with me they were incredible and I felt heard and respected they answered all my questions and we came up with a plan to solve my issue.

Fast accurate info

I’m a happy consumer of my Raycon products and thankful how helpful it has been for me and my everyday life as well.

Product was fine, just not for person that I was purchasing for.

It was great I have been using their products for years and love them.

I was heard. The Raycon support team and management were willing to work my issue beyond their administrative constraints. I feel as though I, the customer, am considered a part of their company’s success.

Chris M.
Raycon User for Life