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Rare Tea Company Omdömen 2 026

TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare t... Se mer

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Betygsatt 4 av 5 stjärnor

Great service!! Ugly chawan that I actually use all the time because the inner dimentions, inner texture and shape are perfect for whisking Matcha powder. I recommend it!!!!

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Betygsatt 5 av 5 stjärnor

The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passi... Se mer

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Betygsatt 5 av 5 stjärnor

Henrietta is totally dedicate to tea, it's her life, her expertise, her passion. She has to offer world class, top grade, unique infusions impossible to find elsewhere. It's the "creme de la creme", s... Se mer

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Företagsinformation

  1. Tebutik
  2. Teproducent
  3. Tegrossist

Om Rare Tea Company

Skrivet av företaget

Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.

Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.

We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.

Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.

SHOP LOOSE LEAF TEA HOW TO MAKE TEA CONTACT US FOLLOW US ON INSTAGRAM

Skrivet av företaget


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Betygsatt 5 av 5 stjärnor

The Rare Tea Afternoon Tea is my…

The Rare Tea Afternoon Tea is my favourite of their teas: refreshing and delicate, it is just what is needed at the end of the afternoon. Sometimes I have it in the morning too! 😊

21 januari 2026
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Svar från Rare Tea Company

Hi John,

Thank you for leaving us such a lovely review and we're so glad to hear you're enjoying the Rare Afternoon Tea!

Best wishes,
Niamh

Betygsatt 1 av 5 stjärnor
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Svar från Rare Tea Company

Dear Hj,

Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.

Best wishes,
Rare Tea

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Fantastic and Unique Selection That's Quality Tea

What a fantastic tea selection and the quality is outstanding. It's easy to order and the customer experience is very professional. Thank you for making tea drinking so pleasurable.

20 januari 2026
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Svar från Rare Tea Company

Hi Marty,

Thank you for leaving us such a wonderful review! We really appreciate this.

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Amazing tea and service

Excellent service as always. The Malawi tea is delicious - tastes a bit more smoky and complex than when I last tried it a while back but it just shows that it's a natural product. Lovely bright, refreshing taste. Competitively priced for what you get.

29 september 2025
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Svar från Rare Tea Company

Hi Anna,

Thank you for taking the time to leave us a review, we really appreciate your kind words.

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

5 Stars for Rare Tea Company

I first came across Henrietta’s book, “Infused : Adventures in Tea” at the library & enjoyed it so much, I then went out and bought it , so I can read it again & again.
Shortly after, I ordered a variety of loose tea and the Gaiwan Tea Set from Rare Tea Company and was beyond happy with everything. The Gaiwan Set exceeded my expectations! The quality is exceptional and it is so nice and compact, I will definitely use it when I’m travelling. I was also impressed with the red silky material protecting the tea ware . I highly recommend this exquisite Gaiwan Set & would definitely purchase it again. A “must have” for yourself and would also make a very special gift for any tea lover!!!
All of the teas that I received are a rare and sublime treat and I can’t wait to receive my next order. I have so much respect for Henrietta who persevered in following her dream and am so grateful that all of us across the world can now enjoy this rare and wonderful tea and exceptional tea ware and accessories. Thank you for all you do ,with so much integrity, for so many .🙏❤️ ❤️❤️

5 januari 2026
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Svar från Rare Tea Company

Hi Marylin,

Thank you so much for your kind words, this really means a lot to us! We are really glad to hear you are enjoying using your gaiwan set to taste all the teas.

Best wishes,
Rare Tea

Betygsatt 2 av 5 stjärnor

Tea didn’t taste like earl grey at all

Tea didn’t taste like earl grey at all. Threw rest of tin away.

5 januari 2026
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Svar från Rare Tea Company

Dear JM Falkler,

Thank you for taking the time to leave us a review.

We're really disappointed to hear that you didn't enjoy our Earl Grey and are sad you threw the rest away. We have a comprehensive exchange/return policy; we're not happy until you're happy.

We've reached out via email to try and help rectify the problem with the tea.

Best wishes,
Rare Tea

Betygsatt 4 av 5 stjärnor

Good quality but lacks the wow or wonder factor that I was hoping for... 🫖🍵💧🌿

Good quality. A little expensive for fairly bog standard tea 🫖. I'd like a bit more variety 🌿, a bit more surprise 🌈, a bit more wonder 🦒 or wow 💥 factor but I do like the designs 🎨, the branding 🕊️ & the name ♾️. If you can manage that then I'll subscribe again ✔️🍵💧

22 december 2025
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Svar från Rare Tea Company

Hi there,

Thank you for taking the time to leave us a review. I can see that you have purchased our Rare Tea Subscription Box which includes our most popular loose teas and herbs, nothing too esoteric. Please do reach out to us at hello@rareteacompany.com and we will be more than happy to share some of our more adventurous teas with you.

Best wishes,
Rare Tea

Betygsatt 3 av 5 stjärnor

Love the tea

Love the tea, I give it 5 stars. However your site boasts of not using plastics yet my order arrived in a plastic bag. Breaking the use of plastics is priority to me and so was very disappointed in this.

30 december 2025
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Svar från Rare Tea Company

Dear Danielle,

Thank you so much for liking our teas and thank you also for caring about the packaging.

So sorry that we weren't clear enough on the packaging and its materials. Please let me explain a little more now. We have changed most of our packaging over to LDPE bags throughout last year. You are right – LDPE is also plastic. The choice wasn't easy, but we had to select a material that was best for our teas and better for the planet.

You can read more about our packaging journey via our blog posts - the latest one is titled "The packaging labyrinth – change is here".

Thank you for being such a caring customer, and apologies again for not being clearer before.

Warmly,

Kathi
Head of Operations

Betygsatt 1 av 5 stjärnor

Flavorless and overpriced

Flavorless and overpriced. I was excited to try this company’s tea because of their values around sourcing and many great reviews but I was underwhelmed and disappointed with their product. I followed their brewing guidelines and it just fell flat for me. I can find sources for herbal tea blends that outmatch this for a fraction of the price.

29 december 2025
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Svar från Rare Tea Company

Hi Halley,

Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Brilliant service … wonderful tea.

Mix up with Royal Mail and your office staff were incredibly calm, helpful, friendly and reassuring. And the Oolong gained a new convert!

29 december 2025
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Svar från Rare Tea Company

Hi Nigel,

Thank you for leaving us such a lovely review, we're really glad we could get your order to you successfully in the end!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

The best Chamomile tea I've ever had

I recently received your Chamomile tea in the mail and I was in for such a great surprise! I have _never_ tasted any chamomile like it! It seemed as if there were little honey beads infused in it. Thank you for your strong commitment to high quality and ethically sourced herbs. It shows!

16 januari 2026
Omdöme utan inbjudan
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Svar från Rare Tea Company

Hi Jill,

Thank you for leaving us such a lovely review, we really appreciate this!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Incredible product and story

Incredible product and story. Inspired. Thank you!

22 december 2025
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Svar från Rare Tea Company

Hi George,

Thank you so much for your kind words, this means a lot to us!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Delicious Teas

I purchased Malawi Antlers and 20th Century Afternoon both for me and as a Christmas gift for my sister. I have tried both teas and found them delicious.

The shipment arrived in a timely manner and in good condition. This was my first order from Rare Tea Company. I would order these teas again, as well as try some of their other teas.

2 december 2025
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Svar från Rare Tea Company

Hi Laura,

We are so delighted to hear this! Please do let us know if you would like any recommendations for your next order, we love sharing our favourites.

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

5 stars!

Excellent products and excellent service :)

2 december 2025
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Svar från Rare Tea Company

Hi there,

Thank you for your kind words, we really appreciate this!

Best wishes,
Rare Tea

Betygsatt 4 av 5 stjärnor

My Experience

The taste of the tea was delicious
The only negative was the longer than expected delivery time

2 december 2025
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Svar från Rare Tea Company

Hi Mick,

Thank you for taking the time to leave us a review - we're glad to hear you're enjoying the tea even though it took slightly longer than expected.

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Excellent choice and quality of unusual…

Excellent choice and quality of unusual teas. Attractive canisters for teas, and useful background information and advice on brewing. Efficient despatch and delivery.

2 december 2025
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Svar från Rare Tea Company

Hi Matthew,

Thank you for your kind words, we really appreciate this!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

I bought some green tea for my sister…

I bought some green tea for my sister who declared it much better tasting than her usual tea.

12 januari 2026
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Svar från Rare Tea Company

Hi Michelle,

Thank you for taking the time to leave us a review - we're so glad your sister has been enjoying the tea!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Amazing tea

Amazing tea, and they deliver consistently.

6 oktober 2025
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Svar från Rare Tea Company

Hi there,

Thank you so much for taking us the time to leave a review, we really appreciate this!

Best wishes,
Rare Tea

Betygsatt 5 av 5 stjärnor

Great products

Great products, arrived quickly and very well packaged. Perfect for a gift.

26 november 2025
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Svar från Rare Tea Company

Hi Jo,

Thank you so much for your lovely words. We're glad to hear that everything arrived quickly for you.

Best wishes,
Rare Tea

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