Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare t... Se mer
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Great service!! Ugly chawan that I actually use all the time because the inner dimentions, inner texture and shape are perfect for whisking Matcha powder. I recommend it!!!!
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The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passi... Se mer
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Henrietta is totally dedicate to tea, it's her life, her expertise, her passion. She has to offer world class, top grade, unique infusions impossible to find elsewhere. It's the "creme de la creme", s... Se mer
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Företagsinformation
Om Rare Tea Company
Skrivet av företaget
Rare Tea Company offers some of the finest rare and speciality loose leaf tea expertly sourced from around the world. We are committed to direct trade and sustainable sourcing.
Real relationships, both with the farms and our customers, are essential to Rare Tea. This is what we believe defines direct trade.
We focus on quality, sampling the finest and only selecting the best: our range is small but carefully chosen, seeking out tea-gardens and farmers crafting the most delicious leaves. We are extremely lucky and proud to work with unique farms producing extraordinary tea.
Some of our tea is very rare, with only a few kilos produced each year. Others can be grown on a larger scale. All of our tea is crafted by skilled men and women on independent farms, not industrially processed by large agribusinesses. We buy harvests from farmers, not a commodity from brokers.
Skrivet av företaget
Kontaktuppgifter
35 Eyre Street Hill, EC1R 5ET, London, Storbritannien
- 02076810115
- hello@rareteacompany.com
- rareteacompany.com
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Great service!
Great service!! Ugly chawan that I actually use all the time because the inner dimentions, inner texture and shape are perfect for whisking Matcha powder. I recommend it!!!!
29 september 2025
Svar från Rare Tea Company
Dear Charles,
We are so pleased to hear that our Matcha Bowl has so many of the ideal qualities to make a delicious matcha.
Best wishes,
Rare Tea
Svar från Rare Tea Company
Hello Randy,
Thank you for taking the time to leave us a review. We're so glad to hear this!
Best wishes,
Rare Tea
The genmaicha is a winner!…
The genmaicha is exceptional and everything worked to get it to me timely with info needed to enjoy it fully
9 mars 2026
Svar från Rare Tea Company
Hello,
We are so pleased to hear that you are enjoying the tea, and that it arrived in a timely fashion. Thank you for your wonderful words and taking the time to leave this review.
Best wishes,
Rare Tea
Rare teas with even rarer customer service
The rare tea company is definitely on a mission to bring rare tea to the masses. I subscribed to them after listening to an episode of APM Splendid table that featured the founder Henrietta. Her passion for the teas drove me to purchase a subscription for 6 months. While I enjoyed the first box, the second tin was not to my satisfaction. Primarily, the instructions for the infusion are hard to find. This was reported and resolved by the Rare tea team. I'm convinced that they are doing their best to make rare teas accessible to those of us trying to understand it. Given the excellent customer care, which is a rarity, I'm sure to be back to try one more tins and they will make great gifts. It's nice to see a company stand behind it's products and mission, for that I give them a five star rating.
14 april 2026
Omdöme utan inbjudan
Svar från Rare Tea Company
Dear Ahkila,
It was a pleasure to speak with you, and thank you for your kind words. We look forward to your next order. Any further questions, do let us know.
Best wishes,
Rare Tea
Lovely glass teapot
Purchased a lovely glass teapot very impressed with it and the quick delivery time, Just slightly disappointed that the strainer that came with it didn’t stop the loose tea so had a cup of tea with leaves in :-( so may just use it for tea bags or mint leaves
8 april 2026
Omdöme utan inbjudan
Svar från Rare Tea Company
Hello Sarah,
Thank you very much for leaving us a review, we are glad to hear that you like the glass teapot.
We are sorry to hear about your issues with residual tea leaves. With regards to the straining properties of this particular teapot, the spiral strainer filters out some larger, whole leaf teas such as a rolled oolong. However, we do recommend that for finer cuts of tea, it is best to use our Overcup Strainer.
We would love to help you have a more pleasant drinking experience - tailoring this for the specific loose leaf tea you like to drink. We would hate for this teapot to be demoted to teabag use.
Please email us at hello@rareteacompany.com, we would be grateful to continue this conversation.
Svar från Rare Tea Company
Hi there,
Well, that is lovely to hear! Thank you for your kind words and taking the time to leave this review.
Best wishes,
Rare Tea
I received my favorite teas in a timely…
I received my favorite teas in a timely fashion!
25 februari 2026
Svar från Rare Tea Company
Hi there,
We are glad to hear that it all arrived quickly and that you had a great experience!
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
EXcellent Customer Service.
Second batch of tea we received was not as good as the first. However we received excellent customer service from R.T. company who made a no-quibble refund and agreed with our concerns. A very rare thing these days. Buy with confidence.
Other teas we received were delicious and it's good knowing your are helping producers and drinking a safe product. Sustainable business is important.
23 februari 2026
Svar från Rare Tea Company
Hi there,
We are glad to hear that you had a great experience and that all was resolved.
Thank you so much for your kind words and taking the time to leave this review!
Best wishes,
Rare Tea
Svar från Rare Tea Company
Hi Richard,
Thank you for taking the time to leave such a lovely review, we are glad to hear you enjoyed our tea!
Best wishes,
Rare Tea
Superb black tea
Superb black tea. I grew up in the UK drinking tea (black) and have drunk it all my life. This is the best tea I've ever tasted.
3 februari 2026
Svar från Rare Tea Company
Hi there,
Thank you for your kind words about our black tea, we're so glad you like it!
Best wishes,
Rare Tea
Svar från Rare Tea Company
Hi Terry,
Thank you for leaving us a lovely review, we appreciate this!
Best wishes,
Rare Tea
The tea is delicious and the service is…
The tea is delicious and the service is always first rate.
3 februari 2026
Svar från Rare Tea Company
Hi Sue,
Thank you so much for your kind words, we really appreciate this!
Best wishes,
Rare Tea
I forget the exquisite taste of really…
I forget the exquisite taste of really fine tea. Rare Tea Company reminds me.
3 februari 2026
Svar från Rare Tea Company
Hi Chris,
Thank you so much for leaving us a lovely review, we're so glad to hear this!
Best wishes,
Rare Tea
Svar från Rare Tea Company
Dear Susan,
Thank you for taking the time to leave us a review, we're really disappointed to hear this. We've reached out separately via email to try and help rectify the problem with the tea.
Best wishes,
Rare Tea
Terrific service
Not only do they sell the best tea but their service is totally terrific. I had problems with the Brexit tax which they sorted out swiftly, efficiently and generously. All in all a great company.
30 januari 2026
Svar från Rare Tea Company
Hi there,
Thank you so much for leaving us a lovely review, we're glad we could help rectify the customs problems for you!
Best wishes,
Rare Tea
Svar från Rare Tea Company
Hi John,
We really appreciate you taking the time to leave us a lovely review - thank you!
Best wishes,
Rare Tea
Quick and easy with excellent quality
Quick and easy with excellent quality. I will be a repeat purchaser.
28 januari 2026
Svar från Rare Tea Company
Hi there,
We're so glad to hear this, thank you for taking the time to leave us a review!
Best wishes,
Rare Tea
What's not to like?
The tea is delicious, and is delivered regularly. I can amend the order whenever I choose, if there is a problem I hear about it promptly with alternatives suggested.
28 januari 2026
Svar från Rare Tea Company
Hi Barbara,
Thank you for your kind words, we really appreciate this!
Best wishes,
Rare Tea
I love your teas
I love your teas. I may not enjoy every single one, but I appreciate that each tea is sourced sustainably. And they taste great.
28 januari 2026
Svar från Rare Tea Company
Hi Steven,
Thank you for leaving us such a lovely review, we really appreciate this!
Best wishes,
Rare Tea
Enjoying your tea each morning.
28 januari 2026
Svar från Rare Tea Company
Hi there,
We're so glad to hear this! Thank you very much for leaving us a lovely review.
Best wishes,
Rare Tea
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