Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service from first ordered to delivery informed of progress throughout
4 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Robert,
Thank you for your wonderful feedback! We're thrilled to hear that your experience with us - from placing your order through to delivery - was smooth and well-communicated throughout.
Keeping our customers informed at every stage is something we take pride in, and it's fantastic to know that it made a difference for you.
We truly appreciate your support and look forward to assisting you again in the future if needed.
Warmest regards,
Customer Experience Team
Excellent service
Very efficient. Also extremely helpful when I inadvertently ordered the wrong size.
2 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Moira,
Thank you so much for your kind words and 5-star review! We're thrilled to hear you found our service efficient and helpful — especially when it came to resolving your order issue.
We're always here to make things right and ensure your experience with Radiator World is smooth and hassle-free.
We truly appreciate your support and look forward to serving you again!
Best regards,
Customer Experience Team
Top notch
Sarah made it stress free, well packaged, just what we ordered, will definitely use again.
5 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear John,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Sarah was able to make the process stress-free and that everything arrived well-packaged and just as you ordered. It’s always a pleasure to know we’ve met your expectations.
We look forward to serving you again in the future and appreciate your continued trust in Radiator World.
Best regards,
Customer Experience Team
Reina Avola towel Radiator
I received the Reina Avola towel radiator next day, which was a very good result. Sarah at Radiator World had provided excellent logistics to ensure the prompt delivery. The towel radiator was not damaged in transit due to a robust local packaging and a heavy duty cardboard box. The paint finish is well finished in a gloss white paint finish. The thermal performance has not yet been determined as it is only just about to be fitted to the cloakroom wall.
13 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear David,
Thank you for taking the time to leave such a thoughtful and detailed 5-star review. We're delighted to hear that your Reina Avola towel radiator arrived promptly and in excellent condition.
It's great to know that Sarah was able to coordinate the logistics efficiently to ensure next-day delivery—she’ll be pleased to receive your kind recognition.
We’re also pleased to hear the packaging met expectations and that the radiator’s gloss white finish has impressed. We hope the installation goes smoothly, and we look forward to hearing your thoughts on its thermal performance once it’s up and running.
Should you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Customer Experience Team
Very helpful and good advice
1 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Ric,
Thank you so much for your 5-star review and kind words. We're truly pleased to hear that you found our service helpful and our advice valuable.
At Radiator World, we are committed to providing expert guidance and outstanding customer service, and it's always rewarding to know our efforts are appreciated.
If you ever need further assistance or have any questions in the future, please don’t hesitate to get in touch. We’re always here to help.
Warm regards,
Customer Experience Team
order turnaround and quality of product…
order turnaround and quality of product - thank you Sarah
6 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Cheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the turnaround time and the quality of your order.
Your kind words truly mean a lot to us. Sarah will be especially happy to know she made a positive impression.
We look forward to serving you again soon!
Warm regards,
Customer Experience Team
Warning AVOID!
Warning! Don't buy from this company, there are plenty of others out there that will deliver what you paid for. Two £100 thermostatic elements were not delivered with my other items and despite making contact with this company on multiple occasions, they just blanked me. One response to say 'we delivered the items', which they didn't and couldn't evidence that they did, and then the ignore tactic from them. So I'll take my money on the house renovation elsewhere and I suggest you do to. Not worth the agro and not worth the time spent trying to prove that the items you ordered where never in the tiny bag then couldn't possibly have contained two very long thermostatic elements! Terrible customer service and terrible experience. AVOID!
29 april 2025
Omdöme utan inbjudan
Fantastic service from Sarah and the…
Fantastic service from Sarah and the team at Radiator World. Will be using again in the future as many more radiators are required for our house renovation!
8 april 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Anthony,
Thank you so much for your wonderful review! We’re thrilled to hear that Sarah and the team at Radiator World provided you with fantastic service.
It’s great to know that you’ll be returning for your future radiator needs during your house renovation.
We truly appreciate your trust in us and look forward to assisting you again soon!
Best of luck with the renovation!
Customer Experience Team
Great radiators ,fast delivery
Great radiators ,fast delivery and well packed, a better bracket for the fixing would be nice ( locating holes awkward) but has no bearings on the style and use of radiators.
25 februari 2025
Svar från Radiator World
Dear Mr Collins,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you're happy with the radiators, the fast delivery, and the careful packaging. 😊
We really appreciate your feedback regarding the bracket fixings — that's very helpful and something we'll certainly take into consideration as we continuously look to improve. It's great to know it didn’t take away from your overall satisfaction with the style and performance of the radiators.
Thanks again for your support — we truly value your custom!
Warm regards,
Customer Experience Team
Just what I wanted
Easy to order and pay for this product which was just what I was looking for. Arrived quickly and well packaged.
24 april 2025
Svar från Radiator World
Dear Sarah,
Thank you so much for your kind review! We're thrilled to hear the product was exactly what you were looking for and that the ordering process was smooth.
It's great to know it arrived quickly and safely - your satisfaction means everything to us! If you ever need anything else, we’re always here to help. 😊
Kind regards,
Customer Experience Team
Bought few rads
They picked the phone in seconds.
Really reasonable price.
Spoke to a lady called SARAH she was extremely pleasant and very professional and quite funny.
She didn't sound like a robot
I wish if every sales executive was the same as her.
22 april 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Roman,
Thank you so much for your kind words and for taking the time to leave us such a glowing 5-star review! We're thrilled to hear you had a great experience with us and that Sarah made such a positive impression — she’ll be over the moon to hear your lovely feedback!
We’re really proud of our team for being both professional and personable (with a bit of humor thrown in too!), and it means a lot to know that came through in your interaction.
If you ever need anything else — or just fancy another friendly chat — we’re only a phone call away!
Warm regards,
Customer Experience Team
Svar från Radiator World
Dear David,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your radiator arrived quickly and in perfect condition.
It means a lot to us that you noticed both the speed and care we put into our deliveries. We're also really pleased that you’re happy with how the radiator looks – we always aim to offer products that not only perform well but look great too.
Your support is truly appreciated, and we’re here if you ever need anything in the future!
Customer Experience Team
Recent Issue Fully Resolved
We had an issue in December with regard to an electric radiator from Radiator World.
I am pleased to say that it has now been fully resolved and the staff there have been, not only very apologetic, but eager to ensure we were happy with the outcome.
Communication from them on this resolution has been very good too.
13 april 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear David,
Thank you so much for your kind review. We're really pleased to hear that the issue was fully resolved and that our team at Radiator World took good care of you. Providing excellent service and making sure our customers are happy is always our top priority, so it's great to know our efforts made a difference.
We truly appreciate your patience and understanding throughout the process, and we’re delighted everything worked out in the end. If there’s anything you need in the future, please don’t hesitate to reach out.
Warm regards,
Customer Experience Team
Always helpful with any problems and…
Always helpful with any problems and concerns. Very good customer service and lovely towel rails. Good price
11 april 2025
Svar från Radiator World
Dear Lisa,
Thank you so much for your lovely feedback! We're delighted to hear that you've been happy with both our service and our towel rails. It means a lot to know you’ve found us helpful and responsive, and that our prices and products have met your expectations.
Your support is truly appreciated, and we’re always here if you need anything in the future.
Best wishes,
Customer Experience Team
The radiator is warking so well
11 april 2025
Svar från Radiator World
Dear PunuSubba,
Thank you for your kind words! We’re so pleased to hear the radiator is working well and that you’re happy with it.
If you ever need any help or have questions in the future, don’t hesitate to get in touch — we’re always here to help.
Warm regards,
Customer Experience Team
hopeless what's tthe point
11 april 2025
Svar från Radiator World
Dear G Davis,
Thank you for leaving your review, and we’re truly sorry to hear that you felt hopeless during your experience with Radiator World. That’s never the kind of feeling we want any of our customers to have.
We’ve looked into our systems, where we keep a detailed log of all customer concerns and communications, but unfortunately, we haven’t been able to find any record of an issue or contact from you. It’s possible something may have been missed, and if that’s the case, we sincerely apologise.
We’d really appreciate the opportunity to understand more about what happened and see how we can help make things right. If you could kindly email us at enquiries@radiatorworld.co.uk, a member of our customer experience team will be ready and happy to assist you further.
Thank you once again, and we hope to hear from you soon.
Warm regards,
Customer Experience Team
Great customer service
I needed some guidance on which element and thermostat to choose for my towel rail the 2 employees couldn’t have been more helpful. If only all companies had the same attitude.
The product was also excellent and delivery in 2 days. Can’t ask for more.
11 april 2025
Svar från Radiator World
Dear Malcolm,
Thank you so much for your fantastic feedback! It’s wonderful to hear that our team were able to give you the guidance you needed when choosing the right element and thermostat for your towel rail. We know how important it is to get the right setup, and we're so glad we could help make the process easy for you.
Your kind words about our customer service really mean a lot — we truly believe that friendly, helpful support should be the standard, not the exception. And we're thrilled to hear your product arrived so quickly and met your expectations.
Thanks again for taking the time to share your experience. If you ever need anything else, we’re just a call or message away!
Warmest regards,
Customer Experience Team
Svar från Radiator World
Dear Keith,
Thank you for your great feedback! We're so pleased to hear that your order arrived quickly, in perfect condition, and at a price you were happy with. That’s exactly the kind of experience we aim to deliver every time.
We really appreciate your support and look forward to helping you again in the future!
Best regards,
Customer Experience Team
Beautiful rediators
Beautiful rediators, replaced for our entire house for a good price.
The online Check-out process is a bit painful, and it doesn't say if you missed filling in any fileds but after a few trials it worked and it is worth it for a good product.
7 april 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Sofie,
Thank you so much for your kind 5-star review! We're thrilled to hear that you're happy with your new radiators and found them to be a great value for your home.
We truly appreciate your feedback about the online checkout experience — we're sorry for any inconvenience caused and will be reviewing this closely to make it smoother and more intuitive for future customers.
Your patience and understanding mean a lot to us, and we're so glad to know the product met your expectations in the end. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Customer Experience Team
Fantastic company
Fantastic company, I am more than happy with the service from this company. Great service from the start, delivery on time and high level of professionalism. Big thanks to Sarah for all the help.
Highly recommended.
3 april 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Lm,
Thank you so much for your wonderful review – it truly means a lot to us!
We’re absolutely delighted to hear that you had such a positive experience from start to finish. Providing great service and timely delivery is something we really care about, so it’s fantastic to know we hit the mark for you.
A special thank you from Sarah as well – she was so pleased to be mentioned and loved being able to assist you throughout the process!
Your recommendation is the highest compliment we could receive. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Warmest regards,
Customer Experience Team
Detta är Trustpilot
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