Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service,
Excellent service from Sarah well happy
Kept me updated delivery was on time and the towel radiator was spot on would definitely recommend
Thank you Gary.p
2 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Gary,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you were pleased with the service you received from Sarah — we'll be sure to pass on your kind words to her. It's great to know that you felt well informed throughout and that your towel radiator arrived on time and exactly as expected.
We’re truly grateful for your recommendation and for taking the time to share your experience. If there's anything else you need in the future, we’ll be more than happy to help.
Thank you again,
Customer Experience Team
Fantastic service
Fantastic service. Simply ordered on line & the radiator arrived by courier exactly as planned. Sarah oversaw my purchase throughout. Excellent service , I wouldn’t look elsewhere for a radiator in the future.
22 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Mr & Mrs Grieves,
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with us was smooth and straightforward, from placing your order online to the timely delivery by courier.
It’s especially lovely to hear that Sarah provided such attentive support throughout — we’ll be sure to pass along your kind words. Knowing you wouldn’t look elsewhere truly means a lot to us!
We appreciate your trust and look forward to helping you again in the future.
Kind regards,
Customer Experience Team
Brilliant service from Sarah
Brilliant service from Sarah, a well made quality product, well packaged and a swift delivery.
18 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Lee,
Thank you for taking the time to leave such a lovely review. We're so pleased to hear you were happy with both the product and the service you received from Sarah — she’ll be delighted to know her efforts made a difference.
It’s great to know your radiator arrived quickly, well packaged, and met your expectations in terms of quality. Your feedback means a great deal to us!
With sincere thanks,
Customer Experience Team
A very efficient fast service for an…
A very efficient fast service for an excellent, well priced product.
4 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Doug,
Thank you so much for your kind feedback! We're delighted to hear you were pleased with the speed of our service and the value of the product.
Providing efficiency and quality at a fair price is exactly what we aim for, and we're so glad we delivered.
Best regards,
Customer Experience Team
Easy process from order to delivery
Easy process from order to delivery, excellent service and the product itself is awesome.
Thank you Sarah and team for excellent service
27 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Erty,
Thank you for such a fantastic review! We’re so pleased to hear that everything from placing your order to receiving your radiator was smooth and straightforward. It’s especially lovely to know you’re happy with the product and the service you received.
Sarah and the rest of the team truly appreciate your kind words — it means a lot to us!
All the best,
Customer Experience Team
Quick and efficient service
Quick and efficient service. No issues and delivery was on time
23 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear James,
Thank you for your positive feedback! We're glad to hear the service was prompt and smooth, with your delivery arriving right on schedule.
It’s wonderful to know everything went seamlessly for you.
Kind regards,
Customer Experience Team
I had thought about buying that…
I had thought about buying that particular radiator for some time and considered how well it would look and perform in my living room. I decided to take a leap of faith and go ahead with the purchase and I,m very glad that I did . It arrived on time and in good condition. The after sales service from Sarah was also appreciated
18 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Christine,
Thank you so much for your kind review. We’re delighted to hear that you took the leap and are pleased with your new radiator — it's always great to know when a long-considered purchase turns out just right!
We’re glad everything arrived on time and in good condition, and it’s especially lovely to hear that Sarah’s after-sales support made a positive difference. We’ll be sure to pass along your appreciation to her.
If there’s anything else we can assist you with down the line, please don’t hesitate to reach out. Enjoy your beautifully warmed living room!
Warm regards,
Customer Experience Team
Good prices, good range of products. Great Customer care
Bought an initial radiator and were not impressed with the quality. Manufacturer issue not RadiatorWorld. No fuss and really easy to return for a full refund and Sarah supported us through this process. Did a bit more research and found a radiator we liked in local shops (so we could see the quality) and got it from Radiator world for c£150-£200 less than local shops and cheaper/similar price to other online retailers. Would recommend.
1 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Kelly,
Thank you for taking the time to share your experience — we really appreciate your honesty and kind words.
We’re sorry the first radiator didn’t meet your expectations, but we’re very glad to hear that the return process was smooth and that Sarah was able to support you every step of the way. It’s always our goal to make things as straightforward as possible, especially when something doesn’t go quite right.
We’re also thrilled that you found a radiator you love — and even better that we could offer it at such a competitive price. Thank you for your recommendation; it truly means a lot to us.
If we can help again in the future, we’d be more than happy to!
Warm regards,
Customer Experience Team
Lovely radiator in perfect condition
Lovely radiator in perfect condition, delivered very well packaged and in good time. Sarah has been really helpful. Overall I’m very impressed with everything. I would definitely recommend this company and their products.
1 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Mrs White,
Thank you so much for your kind words! We’re delighted to hear that your radiator arrived in perfect condition and well-packaged — and even more pleased that it reached you in good time.
It’s great to know that Sarah was able to assist you so helpfully throughout the process. We’ll be sure to pass on your compliments to her! Your recommendation truly means a lot to us, and we’re so glad to have left such a positive impression.
If there’s ever anything else we can help you with, please don’t hesitate to get in touch.
Warmest regards,
Customer Experience Team
Sarah selected a lovely radiator for…
Sarah selected a lovely radiator for us, all now neatly installed and shiny. Radiator World have some very interesting designs - very happy with the result - even more so that it didn't break the bank! Delivered on time too (which, sadly, is more than I can say for other supplies from other companies for our new bathroom).
17 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Christopher,
Thank you so much for your lovely feedback! We're thrilled to hear that you're happy with your new radiator — and that Sarah was able to help you find just the right design. It's wonderful to know it's now shining proudly in your bathroom!
We take great pride in offering both distinctive products and dependable service, so it’s especially rewarding to hear that your delivery arrived right on time and at a great value. We're sorry to hear others haven’t been as reliable during your renovation, but we’re glad we could be a bright spot in the process.
Wishing you all the best with the rest of your bathroom project, and we hope to help again in the future!
Warm regards,
Customer Experience Team
A good experience
Website is easy to navigate. Found the item I wanted (heated towel rail) quickly and it was delivered on schedule. Thank you to Sarah in procurement for following up to check all was OK. Overall an excellent experience.
19 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Kevin,
Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to navigate and that your heated towel rail arrived on schedule. It’s great to know that Sarah was able to follow up and ensure everything met your expectations — we'll be sure to pass along your kind words to her.
Your feedback means a lot to us, and we're so pleased you had an excellent experience. If there's anything else we can help with in the future, please don't hesitate to reach out.
Warm regards,
Customer Experience Team
Radiator Order
Sarah of Procurement helped us enormously with our order and the receipt of a VAT invoice, we would have no hesitation in recommending this company.
16 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Amanda,
Thank you for taking the time to share your experience.
We're so pleased to hear that Sarah was able to assist you so effectively with your order and VAT invoice. Delivering smooth, efficient service is something we take great pride in, and it's wonderful to know we met your expectations.
Your recommendation means a great deal to us, thank you again for your support!
Kind regards,
Customer Experience Team
Excellent customer service from Sarah…
Excellent customer service from Sarah and top quality product.
16 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Graham,
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with the product and that Sarah was able to provide the excellent service we always strive for. We’ll be sure to pass along your lovely feedback to her – it will make her day!
Thanks again for choosing us. We truly appreciate your support and hope you enjoy your purchase for many years to come.
Best wishes,
Customer Experience Team
Fabulous!
The radiators are fabulous. Delivered on time, well packaged and they are beautiful! We forgot to order feet for one of our radiators and after a conversation with our plumber we put in an order - the feet arrived the next day - just superb service! The communication was great and we would thoroughly recommend this company.
15 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Serena,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you're pleased with your radiators and that everything arrived on time and in perfect condition. It’s great to know that the beauty of the radiators matched your expectations and that our prompt delivery of the feet helped things along smoothly, especially after your chat with the plumber!
We truly appreciate your kind words about our service and communication. Feedback like yours means the world to our team, and it’s fantastic to know you’d recommend us.
Thank you again for choosing us – it was a pleasure to serve you!
Warm regards,
Customer Experience Team
Customer Service?? What's that?
Not a good experience. There's plenty of choice so buy elsewhere!
Goods were fine but miss your 14 day returns deadline and there is no grace.....apparently its 'the law' (RW - who do you think your customers are??)
Having spent £1700+ I wanted to return 1no. radiator. Yes, I was a few days late, ticked the box and everything else...but no chance.
To anybody wondering whether to buy from this company, I advise you go elsewhere - there plenty of companies out there selling the same goods.
If RW read this review, remember its only your customer service that sets you apart....and this time you didn't show up well at all!
9 juni 2025
Omdöme utan inbjudan
Would recommend
Would recommend . Love the radiator and it arrived quickly . Sarah in customer service, was very helpful, polite and efficient. Great experience.
6 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Yvonne,
Thank you so much for your wonderful 5-star review! We're thrilled to hear you love your radiator and that it arrived quickly.
We’ll be sure to pass your kind words on to Sarah, she’ll be delighted to know she made a positive impact.
Thanks again for choosing us, and we look forward to serving you again in the future!
Customer Experience Team
Quick and easy to order and arrived on…Bathroom radiator
Quick and easy to order and arrived on stated time wonderful service from start to finish 🙃
5 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Vivana,
Thank you so much for your kind words and 5-star review! 😊 We're delighted to hear that everything went smoothly and your order arrived right on time.
Providing great service from start to finish is exactly what we aim for, so it's wonderful to know we delivered that for you.
We truly appreciate your support and look forward to serving you again!
Customer Experience Team
Very friendly and professional…
Very friendly and professional communications with the customer services team and super-fast next day delivery.
29 maj 2025
Svar från Radiator World
Dear Anthony,
Thank you so much for your kind words and fantastic 5-star review! We’re delighted to hear you had such a positive experience with our customer service team and that your order arrived promptly the next day.
Providing excellent service and fast delivery is something we take great pride in, and it’s wonderful to know we met your expectations.
We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Customer Experience Team
Svar från Radiator World
Dear Anthony,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you’re happy with our customer service and products.
Providing quality at a fair price is something we take great pride in, and it’s wonderful to know it’s appreciated. We truly value your support and look forward to serving you again soon!
Customer Experience Team
Excellent customer service…
Sarah the lady that answered my phone call was very helpful, knowledgeable and listened to what I had to say. She solved my issues leading to me ordering some radiators. These arrived very quickly and without damage ready to be plumbed in.
8 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Patti,
Thank you so much for your kind words and for taking the time to share your experience. We’re absolutely delighted to hear that Sarah was able to assist you so effectively. Providing knowledgeable, attentive, and solution-focused service is exactly what we strive for, and it’s wonderful to know she delivered on that.
We’re also pleased to hear that your radiators arrived promptly and in perfect condition - ready for installation. Your satisfaction means a great deal to us, and your feedback is truly appreciated by the entire team.
Should you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Customer Experience Team
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