Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Straightforward and simple, with a personal touch
Straightforward ordering, delivery and product quality good. Plus, I got a really good follow up e-mail from Sarah! I'm hoping it wasn't system generated, as it's a nice touch these days to engage as a human being at some point in the process.
8 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Valued Customer,
Thank you so much for your lovely review! We're really pleased to hear that you found the ordering process straightforward and were happy with both the delivery and product quality.
And a special thank you for mentioning the follow-up email from Sarah, we can assure you, it wasn’t system generated! We genuinely believe in real human connection, and it’s great to know that came through.
Your kind words mean a lot to us, and we hope to welcome you back again soon.
Warm regards,
Customer Experience Team
Prompt delivery and in perfect condition
Great company to order from, I ordered a total of 8 radiators, all came in perfect condition, delivered within 2-3 working days and packed very well to avoid damage. Very pleased with the service and prices, would definitely recommend.
8 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Brad,
Thank you sincerely for taking the time to leave such a fantastic review. We’re absolutely delighted to hear that all eight of your radiators arrived promptly, in perfect condition, and well-packaged to ensure safe delivery.
Providing reliable service, competitive pricing, and quality products is at the heart of what we do, so it’s incredibly rewarding to know we’ve met your expectations on every level. Your kind words and recommendation mean a great deal to us.
Should you need anything else in the future, whether it’s another order or just some friendly advice, please don’t hesitate to get in touch, we’re always happy to help.
With thanks and best regards,
Customer Experience Team
Easy placement of order overseen by…
Easy placement of order overseen by Sarah prompt efficient delivery
28 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Robert,
Thank you for your kind feedback! We're so pleased to hear that placing your order was a smooth and easy process, and that Sarah was able to assist you along the way. We’ll be sure to pass on your kind words to her, she’ll be delighted to know she made a positive impression.
We’re also glad to hear your delivery was prompt and efficient—just the kind of experience we always aim to provide.
Thank you again for choosing Radiator World. If there’s anything else we can help with in the future, we’re only a message away.
Warm regards,
Customer Experience Team
Great customer service and would…
Great customer service and would definitely use again! I placed the order and entered the wrong post code by mistake. I immediately emailed and it was changed to the correct post code quickly and easily. Delivery was quick and the radiator is lovely and great quality! Highly recommend.
27 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Lisa,
Thank you so much for your wonderful review! We're truly grateful for your kind words and thrilled to hear that you had such a positive experience with us.
Mistakes happen, and we’re so glad we were able to sort out the postcode issue quickly for you. It’s great to know that everything was resolved smoothly and that your radiator arrived promptly - and even better to hear that you love it!
Your recommendation means the world to us, and it’s fantastic to know you’d choose Radiator World again. We’re here whenever you need us, and we’ll always do our best to deliver the same high standard of service and quality you experienced this time.
Thank you once again for your support!
Customer Experience Team
New rad
Radiator ordered at 1 minute to 12-00 noon and arrived the next day as promised. Fitted it without any problems. Packaged well. Quality appears as stated, only time will tell on that, but looks good. Would have no hesitation in recommending the company.
7 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Johnny,
Thank you so much for your kind and detailed 5-star review. We’re absolutely thrilled to hear that your new radiator arrived right on time and that the installation was hassle-free. Knowing that everything from the packaging to the product quality met your expectations really means a great deal to us.
We work hard to ensure that our customers receive not only high-quality products but also a smooth and reliable service from start to finish. It's especially rewarding to hear that you'd have no hesitation in recommending us, that kind of feedback truly makes our day.
We hope your new radiator serves you well for many years to come. If you ever need anything else, have questions, or just want advice on future purchases, please don’t hesitate to get in touch. We're always happy to help.
Thank you again!
Customer Experience Team
Svar från Radiator World
Dear Bryn,
Thank you for taking the time to leave such a positive review! We're thrilled to hear you found the service quick, efficient, and up to A1 standards.
It’s always our goal to deliver a smooth and hassle-free experience, and your feedback means a lot to us.
We truly appreciate your support and look forward to helping you again in the future.
Best regards,
Customer Experience Team
Easy to navigate website
Easy to navigate website, delivered on time with excellent communication of thr delivery, good value for money ey
26 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Jayne,
Thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you found the website easy to navigate, the delivery punctual, and our communication clear throughout the process.
Providing great value and a smooth experience is exactly what we aim for, so it's incredibly rewarding to know we hit the mark for you.
If there's ever anything else we can help with, please don't hesitate to get in touch!
Warm regards,
Customer Experience Team
Highly recommend
Great experience from start to finish. Quality products at very reasonable prices. Very quick delivery. Sarah dealt with my order from start to finish and couldn’t find any negatives in the whole process. Thank you
21 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Rachel,
Thank you so much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that your experience with us was smooth from start to finish, and that you were pleased with the quality of our products and the efficiency of our delivery.
We’re especially pleased to hear that Sarah provided you with excellent service throughout the process, we’ll be sure to pass along your compliments to her.
Your satisfaction means a great deal to us, and we truly appreciate your support.
We look forward to serving you again in the future.
Customer Experience Team
Easy from start to finish.
Easy to order, arrived on time. Product is great quality.
2 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Luke,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with Radiator World was smooth from start to finish.
It's great to know that ordering was easy, delivery was on time, and that you're pleased with the quality of your radiator. We truly appreciate your support and kind words, it means a lot to our team.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing Radiator World!
Customer Experience Team
Great product and fast delivery
Website was easy to navigate and found the perfect product at a great price. Ordering was simple and delivery was seamless and really quick thanks to Sarah in the procurement team.
24 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Dan,
Wow, what a fantastic review to receive! Thank you so much for taking the time to share your experience with Radiator World. We're over the moon to hear that everything from browsing our website to the moment your order arrived was smooth and stress-free.
It’s wonderful to know you found the perfect product at the right price, and we’re especially glad that Sarah in our procurement team helped ensure your delivery was handled quickly and seamlessly. She's a star, and your kind mention will absolutely make her day.
Your feedback truly means a lot to us. It’s customers like you who remind us why we love what we do. We hope your new radiator serves you well, and we’d be honoured to help you again whenever you need us.
Warmest thanks,
Customer Experience Team
nice bathroom towel rail and valves…
nice bathroom towel rail and valves quickly delivered good price would use again
10 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Mr Wooltorton,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're pleased with your new towel rail and valves, and that everything was delivered quickly and at a great price.
Your satisfaction means a lot to us, and it’s wonderful to know you'd choose Radiator World again in the future.
If you ever need anything else, we’re always here to help – thank you again for your kind words and support!
Warm regards,
Customer Experience Team
Quick turnaround on a bespoke rad 👏👏
27 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Mr D,
Thank you for the fantastic feedback! We're thrilled to hear you were pleased with the quick turnaround on your bespoke radiator.
At Radiator World, we understand how important both speed and quality are — especially with custom orders — so it's great to know we delivered on both.
We really appreciate your support and hope to assist you again in the future!
Kind regards,
Customer Experience Team
Great price and great service
Great price and great service. The whole process was easy and the order arrived promptly. I found the range of bathroom towel rails very comprehensive and the website very easy to navigate.
12 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear John,
Thank you for your kind review! We’re so pleased to hear that you found the ordering process smooth and that your delivery arrived promptly.
It’s great to know you appreciated both our competitive pricing and the wide range of bathroom towel rails on offer. We also take pride in maintaining a user-friendly website, so your feedback means a great deal to us.
Thank you again for choosing Radiator World — we truly value your support and look forward to serving you again in the future.
Warmest regards,
Customer Experience team
Great selection of stylish radiators
Great selection of stylish radiators, delivered in good time.
I love the way the site suggests valves etc that suit the radiator you’re looking at. It helped me remember I needed a T-Piece which I would have forgotten otherwise.
I messed up my order and ordered an angled valve instead of a corner valve. I got in touch to highlight this and it was fixed before dispatch, much appreciated.
Delivery was quick and everything was well packed.
Our radiator isn't installed yet, but it looks even better in person than the photos online.
10 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Edd,
Thank you for taking the time to leave such a comprehensive and thoughtful review. We’re so pleased to hear that you enjoyed browsing our selection of stylish radiators and that our website’s valve recommendations proved helpful during your order.
We’re especially glad we could assist in correcting your order before dispatch — our team always aims to provide responsive, proactive support to ensure everything goes smoothly for our customers.
It’s wonderful to hear your radiator arrived promptly, well-packaged, and even exceeded expectations in person. We’re confident it will look fantastic once installed!
Thank you again for choosing Radiator World. We truly appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Customer Experience Team
D shaped radiator
The radiator I orders was delivered within 2 days, it is excellent and the price was very good. It was very simple.
11 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Robin,
Thank you for your great review! We're delighted to hear that your D-shaped radiator arrived so promptly and that you're pleased with both the quality and the value.
We’re all about making the process simple and stress-free, so it’s fantastic to know everything went smoothly for you.
Thanks again for choosing Radiator World — we truly appreciate your support and hope to serve you again in the future!
Kind regards,
Customer Experience Team
Great experience with Radiator World.
Purchased a quality product at a very fair price.
Delivery was quick via a very professional delivery service.
Very happy customer .
Many thanks.
11 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Andrew,
Thank you for your kind feedback and for choosing Radiator World! We're so pleased to hear that you had a great experience from start to finish — from the quality of the product to the smooth and professional delivery.
Providing excellent value and reliable service is something we truly care about, so it’s incredibly rewarding to know you’re a happy customer.
Many thanks again for your support — we hope to assist you again in the future!
Best regards,
Customer Experience Team
Great recommendation from our plumber
Radiator world was recommended to us by our plumber and I’m glad he did because the service could not have been better.
I mistakenly ordered delivery for a day that I was not going be in, but an email to customer services was all that was required to change the delivery date.
The new radiator arrived on the day arranged and I was particularly impressed with how well it had been packaged and protected for transport.
I don’t often buy radiators, but will certainly come back to radiator world whenever I need another!
4 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Christopher,
Thank you so much for taking the time to leave such a thoughtful and positive review. We're thrilled to hear that your plumber's recommendation led you to Radiator World, and even more pleased that your experience with us met — and hopefully exceeded — your expectations.
We're glad we could quickly and easily resolve your delivery request and ensure everything arrived as planned. It’s great to know the care we take in packaging made a difference, we put a lot of effort into making sure every item arrives safely and in perfect condition.
Even though radiators may not be an everyday purchase, we’ll be here whenever you need us again. Thank you once more for your kind words and trust.
Warmest regards,
Customer Experience Team
Excellent delivery timeframe
Excellent delivery timeframe, arrived on time and in perfect condition. Quality product and priced well. Would highly recommend this company
12 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Sue,
Thank you sincerely for your wonderful 5-star review. We’re truly delighted to hear that your order arrived on time, in perfect condition, and that you’re pleased with both the quality and value of the product.
At Radiator World, we take great pride in delivering exceptional service and reliable products, so your kind words mean a great deal to our entire team. Your recommendation is the highest compliment we could receive, and we’re incredibly grateful for your support.
We look forward to serving you again in the future.
Warm regards,
Customer Experience Team
Good websites easy to use quick …
Good websites easy to use quick delivery good price
9 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Kevin,
Thank you so much for your fantastic 5-star review! We're truly grateful for your kind words and thrilled to hear that you found our website easy to use, our prices competitive, and our delivery service efficient.
At Radiator World, we work hard to provide a seamless and reliable experience from browsing to delivery, and it's incredibly rewarding to know we met your expectations.
Should you ever need anything else, or have any questions in the future, please don’t hesitate to get in touch. We’re always here to help.
Warmest regards,
Customer Experience Team
Quality products/great prices and fast…
Quality products/great prices and fast delivery
19 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Jason,
Thank you so much for your kind words! We're delighted you were happy with the quality, pricing, and speedy delivery.
We truly appreciate your support and look forward to serving you again!
Warm regards,
Customer Experience Team
Detta är Trustpilot
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