Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Broken item and no customer support
I bought and electrically heated towel rail costing over £450 which arrived with the heating element and timer in a separate bag. The connections on the element were bent and broken so I immediately contacted the company which was difficult as phone lines were down and online chat was not working. I therefore emailed with photos and after a couple of days I was advised a replacement element was being sent.
This element was packed in the same way and again damaged rendering it useless. I again tried contacting the company by email, online chat and phone with no success. I'm unable to install the towel rail due to the broken elements and unable to contact them to arrange to get a further replacement element or return the radiator.
I guess the next step is to contact my credit card company to arrange a refund due to defective goods and failing to remedy the situation.
17 september 2025
Omdöme utan inbjudan
An attractive towel radiator....
An attractive towel radiator at a very good price. Dispatched and delivered in a very timely manner so I'm very happy the the radiator and the service.
1 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear mark,
Thank you so much for your kind words. We’re delighted to hear that you’re happy with both your new towel radiator and the service you received.
Providing great products at the right price, along with a smooth delivery experience, is what we always strive for.
We truly appreciate your feedback and your trust in us.
Customer Experience Team
Super fast delivery
Super fast delivery , well packed and as described also best price on market
11 augusti 2025
Svar från Radiator World
Dear Hubert,
Thank you for your fantastic feedback!
We’re delighted to hear you were pleased with the speed of delivery, the packaging, and the product quality, as well as our pricing.
Your satisfaction means a lot to us, and we appreciate you choosing our company.
Customer Experience Team
Great Service
Second time I have used this company, and would not hesitate to do so again. Great Customer service
1 augusti 2025
Svar från Radiator World
Dear Valued Customer,
Thank you so much for your wonderful feedback and for choosing us again.
We’re delighted to hear you’ve had such a positive experience with our service, and it means a great deal to know you would recommend us.
Providing excellent customer service is always our top priority, and we truly value your trust and loyalty.
We look forward to assisting you again in the future.
Customer Experience Team
Everything fine although awaiting…
Everything fine although awaiting Electrician to fit so still in box but they look really good thankyou Alan
1 augusti 2025
Svar från Radiator World
Dear Alan,
Thank you for your kind feedback.
We’re pleased to hear you’re happy with how everything looks so far, and we hope the installation goes smoothly.
We truly appreciate you taking the time to share your thoughts and for choosing us.
Customer Experience Team
Goods damaged on arrival……
The delivery was quick and the product was the perfect size. Unfortunately the product arrived damaged. This may not have been the fault of the seller but it was a huge disappointment. The towel rail had been ordered as a replacement for one that was too big. We were under a tight deadline to get this bathroom completed so there was no time to request a replacement. The packaging was undamaged so no idea how it’s arrived with two dents in it?
31 juli 2025
Svar från Radiator World
Dear Donna,
Thank you for your lovely feedback!
We're so glad to hear you were happy with our prices and service, it’s exactly what we strive for.
Your support is truly appreciated, and we hope to serve you again soon!
Best wishes,
Customer Experience Team
Very quick delivery
Very quick delivery, item very well protected and appears to be of good quality. More than satisfied with service and item and would recommend.
31 juli 2025
Svar från Radiator World
Dear Edwin,
Thank you very much for taking the time to leave such a positive review! We're really pleased to hear your order arrived quickly and safely, and that you're happy with the quality of your item.
Knowing that you’re more than satisfied with both the product and our service truly means a lot to us.
Your recommendation is the highest praise we could hope for, thank you again for taking the time to share your experience.
If there’s ever anything else we can do for you, we’re always here to help!
Warm regards,
Customer Experience Team
Brilliant service from start to finish
24 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Robert,
Thank you so much for your fantastic 5-star review! 😊
We're absolutely delighted to hear that you had a brilliant experience from start to finish. Providing top-notch service is what we strive for, so your kind words truly mean a lot to the whole team.
If there's ever anything more we can do for you, please don’t hesitate to reach out.
We look forward to welcoming you back again soon!
Customer Experience Team
Fantastic product shame about the delivery
Fantastic product, but don't believe the next day delivery as ours took a week. Shame as the towel rail only had to come from next village. I could have picked it up myself if I'd have known sooner.
7 juli 2025
Omdöme utan inbjudan
Really nice radiator at great price and…
Really nice radiator at great price and arrived quickly.
Sarah from customer services attended to all our needs.
4 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Lynn,
Thank you for your kind feedback! We're so pleased to hear that you’re happy with your new radiator and the value it offered.
It's also great to know that Sarah from our customer service team was able to assist you so well — we'll be sure to pass on your kind words to her.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Customer Experience Team
Sarah was great.
I had some technical questions that I needed answering before I could order and Sarah answered these quickly. I then went on to order and received updates on progress before it was delivered all well packed and correct. Very pleased and grateful to Sarah who was responsible for my order from beginning to end. 👍
7 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Steve,
Thank you for your kind and detailed review. We're so pleased to hear that Sarah was able to assist you with your technical queries and guided you seamlessly through the entire process.
It’s great to know your order arrived on time, well packed, and exactly as expected. We truly appreciate your feedback and are delighted that your experience with us was a positive one from start to finish.
We’ll be sure to pass your thanks on to Sarah!
Best regards,
Customer Experience Team
Towel rail
We needed a heated towel rail and valves for a bathroom renovation. The phone calls needed for advice on the correct specifications and then the pertinent items, were informative and helpful.
The website made ordering straightforward and delivery was prompt. Sarah handled our particular order and we're grateful for her professionalism.
7 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Muriel,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that our team was able to provide the advice and guidance you needed for your bathroom renovation.
It's great to know the website made ordering straightforward and that delivery was prompt.
A special thank you for mentioning Sarah, we're so pleased her professionalism stood out.
We truly appreciate your support and hope to assist you again in the future.
Warm regards,
Customer Experience Team
First class service
First class service. Easy ordering. Excellent Customer Service. Very well packaged with prompt delivery. Would highly recommend.
24 maj 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Della,
Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and our customer service to be excellent.
It's great to know your order arrived promptly and well-packaged. Your recommendation means a great deal to us, and we truly appreciate your support.
We look forward to serving you again in the future.
Warm regards,
Customer Experience Team
Great varied list of radiators
Great varied list of radiators. Clear descriptions and pricing. Sarah, on the telephone, was very helpful, polite and knowledgeable. Prompt delivery.
9 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Sheila,
Thank you for your kind review. We're so pleased to hear you found our range of radiators, descriptions, and pricing clear and helpful.
It’s also great to know that Sarah provided excellent support over the phone, her knowledge and dedication are a real asset to our team.
We're glad your delivery arrived promptly, and we truly appreciate you choosing Radiator World. We look forward to serving you again.
Best regards,
Customer Experience Team
My first order from radiator world
My first order from radiator world. It was a simple process and delivered bang in time. Product was good service excellent and Sarah who dealt with it was brilliant. Thanks again Sarah and the radiator world.
16 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Ryan,
Thank you so much for your wonderful review! We're delighted to hear your first experience with Radiator World was a positive one, from the smooth ordering process to on-time delivery and the quality of the product.
It's especially lovely to hear your kind words about Sarah; she’ll be thrilled to know her support made such a great impression.
We truly appreciate your trust and look forward to assisting you again in the future.
Warmest regards,
Customer Experience Team
Svar från Radiator World
Dear Lynda,
Thank you for your kind feedback! We're glad to hear you were pleased with the speedy delivery and the quality of the product.
We appreciate your support and hope to assist you again in the future.
Best regards,
Customer Experience Team
Good Quality and Next Day Delivery
I was very pleased with the quality of the radiators that I ordered, they were reasonably priced and delivered the next day. I will definitely be ordering from Radiator World again.
8 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Valued Customer,
Thank you so much for taking the time to leave such a kind and thoughtful review, we truly appreciate your feedback!
We’re absolutely delighted to hear that you were happy with the quality of our products and that they arrived promptly the next day, as expected.
It means a lot to us to know that you had a positive experience, and we look forward to welcoming you back to Radiator World again soon. We’ll do our very best to make your next visit even better!
Thank you once again,
Customer Experience Team
Sarah went above and beyond
I was replacing most of the heating in my house and was able to get everything I needed from Radiator World. My order included some column radiators in a bespoke colour and Sarah was incredibly helpful when I asked for any images of the colour on previous orders. She also picked up a problem with my order (everything was electric-only but I'd missed that one towel rail was for a central heating system). Sarah rang me immediately and we were able to correct the order. I was really impressed!
Delivery was smooth and on time and the driver was brilliant.
I couldn't be more happy with the actual products and particularly love my new column radiators!
11 juli 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Sam,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We're absolutely delighted to hear that you're happy with both the products and the service you received.
It's wonderful to know that Sarah was able to support you so thoroughly, from sourcing images for your bespoke column radiators to spotting and resolving the issue with your towel rail. We’re very proud of the care and attention our team provides, and your kind words really affirm that.
We’re also pleased that delivery went smoothly and that your new radiators are living up to expectations, especially the column models, which are a fantastic choice!
Thank you again for choosing Radiator World. It was a pleasure to assist you, and we’re here whenever you need us in the future.
Warmest regards,
Customer Experience Team
great Radiators,great price
Order 3 hi end Radiators at a great price , all delivered withing 48 hours , Sarah from procurement did an excellent job :) ...very happy and will order again
6 juni 2025
Omdöme utan inbjudan
Svar från Radiator World
Dear Martin,
Thank you very much for your kind review. We're delighted to hear that you're pleased with the quality and pricing of the radiators, and that your order arrived promptly within 48 hours.
It's especially rewarding to know that Sarah from our procurement team made a positive impression — we'll be sure to pass on your feedback to her. We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Customer Experience Team
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