Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Radiator World
Dear Gary,
Thank you very much for your 5-star review!
We’re really pleased to hear that your radiator arrived in good condition and on time. Ensuring safe, well-handled deliveries and reliable service is very important to us, so it’s great to know everything met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Great products
Great products, well-priced and delivered on time and with accurate tracking.
1 juni 2026
Svar från Radiator World
Dear Fiona,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you were pleased with the quality of our products, found them competitively priced, and experienced a smooth delivery service. It’s especially great to know that the tracking information kept you well informed throughout the process and that your order arrived right on time.
Creating a reliable and hassle-free experience for our customers is something we work hard to achieve, so your feedback is greatly appreciated.
Thank you for choosing Radiator World, and we hope to be of service again in the future.
Kind regards,
Customer Experience Team
Overall a good experience
Overall a good experience although I did click for valves to be included and they weren't, but my plumber was able to use the existing ones. I had to chase delivery aswell, so for these reasons it was 4 stars.
1 juni 2026
Svar från Radiator World
Dear Valued Customer,
Thank you for taking the time to leave us your feedback and for your review!
We’re really pleased to hear that overall you had a good experience and that your plumber was able to use your existing valves. However, we’re sorry to hear that there was an issue with the valves not being included as expected, and that you had to chase the delivery.
This is not the level of service we aim to provide, and we completely understand your frustration. Your comments are really helpful and will be passed on to the relevant teams so we can review both the ordering process and our delivery communication to help prevent this happening in future.
Thank you again for your honest feedback and for choosing Radiator World. We hope we have the opportunity to provide you with a smoother experience next time.
Kind regards,
Customer Experience Team
fast delivery, love the style
fast delivery, the box was slightly dinted on the corner which we were not worried about, but when opening the box and viewing the radiator it had bent some of the pipes. due to its style we were able to bend them back into shape and it all seems to work well. prob needs better packaging on the corners. we love everything else about it
11 maj 2026
Svar från Radiator World
Dear Yogi,
Thank you for taking the time to leave us a review and for sharing your experience.
We’re pleased to hear that your order arrived quickly and that you love the radiator overall. However, we’re very sorry to learn that the packaging arrived damaged and that this resulted in some of the radiator pipes being bent.
While we’re glad that, due to the style of the radiator, you were able to carefully straighten the pipes and that everything is now working as expected, we completely understand your concerns regarding the packaging. Your feedback about providing additional corner protection is greatly appreciated and will be passed on to the relevant team for review.
Thank you again for your valuable comments and for your understanding. We’re delighted that you’re enjoying the radiator despite this issue, and we hope it continues to be a fantastic addition to your home.
Kind regards,
Customer Experience Team
It arrived as expected.
20 maj 2026
Svar från Radiator World
Dear Liu,
Thank you for your 5-star review!
We’re pleased to hear that your order arrived exactly as expected. Providing reliable service and ensuring our customers receive what they ordered is always our priority.
We appreciate you taking the time to leave your feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
Svar från Radiator World
Dear Robert,
Thank you so much for taking the time to leave your great 5-star review!
We’re delighted to hear that your order arrived swiftly and that you were pleased with how well the item was packaged. We always take great care to ensure our products arrive safely and in perfect condition, so it’s wonderful to know this was reflected in your experience.
We truly appreciate your feedback and thank you for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Great product delivered quickly and on…
Great product delivered quickly and on time so it could be fitted by the plumber. Thank you for getting it there in time.
20 maj 2026
Svar från Radiator World
Dear Syd,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that you were happy with the product and that the delivery arrived quickly and exactly when you needed it. We understand how important timing can be when arranging fitting appointments, so it’s fantastic to know everything arrived in time for your plumber.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. Thank you again for choosing Radiator World.
Kind regards,
Customer Experience Team
Was easy to order
Was easy to order , quick delivery and looks stunning in my dinning room
22 maj 2026
Svar från Radiator World
Dear Karen,
We truly appreciate your fantastic 5-star review.
It’s wonderful to hear that the ordering process was simple and that your radiator arrived quickly. Even better, we’re delighted to know it looks stunning in your dining room — there’s nothing better than hearing our products are making such a great addition to our customers’ homes.
Thank you for taking the time to share your experience with us. Your kind feedback means a lot, and we hope you continue to enjoy your new radiator for many years to come.
Kind regards,
Customer Experience Team
Ease of using the web site to order…
Ease of using the web site to order what I wanted, delivery exactly as stated. very good value.
21 maj 2026
Svar från Radiator World
Dear Geoffrey,
Thank you very much for your wonderful 5-star review.
We’re so pleased to hear that you found our website easy to navigate and that ordering exactly what you needed was a smooth experience. It’s also great to know that your delivery arrived exactly as promised and that you were happy with the value we offer.
We work hard to make the whole process as simple and reliable as possible for our customers, so your feedback is truly appreciated. Thank you for taking the time to share your experience and for choosing Radiator World.
We look forward to serving you again in the future.
Kind regards,
Customer experience Team
Good price
Good price. Turned up as described. Kept well informed of progress.
What more do you need?
21 maj 2026
Svar från Radiator World
Dear Graeme,
Thank you so much for your fantastic review!
We’re delighted to hear that you were happy with the price, that everything arrived exactly as described, and that you felt well informed throughout the whole process. Providing clear communication alongside reliable service is something we always strive for, so it’s great to know we delivered on that for you.
Your feedback is greatly appreciated, and yes… what more could you possibly need!
Thank you again for choosing Radiator World, and we hope to serve you again in the future.
Kind regards,
Customer Experience Team
Excellent products
15 maj 2026
Svar från Radiator World
Dear Shirley,
Thank you very much for your 5-star review.
We’re delighted to hear that you’re pleased with our products. We take great pride in offering high-quality items and excellent service, so your feedback is truly appreciated.
Thank you for choosing Radiator World and for taking the time to share your experience. We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Both guys were very professional
Both guys were very professional, great service… very happy
20 maj 2026
Svar från Radiator World
Dear Mark,
Thank you so much for your fantastic review.
We’re really pleased to hear that you were happy with the service you received and that both members of the team were professional and helpful throughout. Providing a high standard of customer care is very important to us, so it’s wonderful to know you had such a positive experience.
We truly appreciate your kind feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
good price and efficient delivery
15 maj 2026
Svar från Radiator World
Dear Alex,
Thank you for your wonderful review!
We’re delighted to hear that you were pleased with both our pricing and the efficiency of the delivery service. We always aim to provide excellent value alongside a smooth and reliable customer experience, so it’s wonderful to know we met your expectations.
We truly appreciate you taking the time to share your feedback and thank you for choosing Radiator World.
Kind regards,
Customer Experience Team
DQ towel rail with electric heating…
DQ towel rail with electric heating element.
Quick delivery.
You need to pay for pre-filling to have a valid warranty. The heating element is supplied but not attached, so you need to disassemble and reassemble. Easy you might think, except… The design of the product is such that the heating element is threaded so that it is only tight when facing the wall. This is insane. Why would anyone design a product like that?!
25 mars 2026
Svar från Radiator World
Dear Valued Customer,
Thank you for taking the time to leave us a review and for your honest feedback.
We’re really pleased to hear that you were happy with the quick delivery of your DQ towel rail. However, we’re sorry to hear about the frustration caused during the installation process of the heating element.
We completely understand your concerns regarding the fitting and positioning of the element, and we appreciate you bringing this to our attention. Your comments are valuable, and feedback like this helps highlight areas where improvements could be made to the overall product design and user experience.
With regards to the pre-filling service, this is recommended to help ensure the product remains covered under the manufacturer’s warranty and to provide customers with a ready-to-install option.
We’re sorry that this aspect of the installation impacted your overall experience, but we do appreciate your balanced feedback and your support. If there is anything further our team can assist you with, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
All done with 24hours!
Ordered and arrived the next day. Smooth transaction with no complaints.
15 maj 2026
Svar från Radiator World
Dear Ross,
Thank you very much for your fantastic 5-star review!
We’re delighted to hear that your order was delivered the very next day and that everything was completed within 24 hours. It’s great to know the whole process was smooth and hassle-free for you.
We always aim to provide fast delivery and a seamless experience from start to finish, so your feedback is truly appreciated. Thank you for taking the time to share your experience and for choosing Radiator World.
We hope to serve you again in the future.
Kind regards,
Customer Experience Team
Quick delivery and overall great…
Quick delivery and overall great service. Would highly recommend.
15 maj 2026
Svar från Radiator World
Dear Dan,
Thank you so much for your wonderful 5-star review.
We’re really pleased to hear that you were happy with the quick delivery and the overall service you received. Providing a smooth and positive experience for our customers is always our priority, so it’s fantastic to know we met your expectations.
Your recommendation truly means a great deal to us, and we sincerely appreciate you taking the time to share your feedback.
Thank you for choosing Radiator World, and we hope to serve you again in the future.
Kind regards,
Customer Experience Team
Svar från Radiator World
Dear Rachel,
Thank you very much for your fantastic feedback!
We’re absolutely delighted to hear that you received outstanding customer service from our team. Delivering helpful, friendly, and reliable support is something we take great pride in, so your kind words truly mean a lot to us.
We really appreciate you taking the time to leave us a review and thank you for choosing Radiator World. We look forward to helping you again in the future.
Kind regards,
Customer Experience Team
Great item, terrible customer service
The fabulous item I received, at a great price cannot be faulted. Customer service, however, is horrendous.
Upon my plumber arriving he said I'd got the wrong valves, so I messaged company to ask could I return. No reply.
So I emailed them this week and got quite a snotty email back about it. I had to send photos proving its condition, fair enough and they said if the box arrived back damaged there would be no refund. So I did mention the box was damaged on arrival as it was just in a plastic bag.
I got another supercilious email telling me that I should have reported that to them within 24 hours of receipt.
The package wasn't opened til my plumber arrived 2 days later, and why would I report a damaged box when the contents were fine!!
So I reminded them at this point that I was exercising my right to cancel the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as this was a distance purchase and I was within the 14-day cooling-off period, I am entitled to a full refund to my original payment method.
I got ANOTHER snotty email quoting my original email and telling me I was fully liable.
Won't buy from them again.
13 maj 2026
Omdöme utan inbjudan
Svar från Radiator World
Dear Johanna,
We are very sorry to hear that you felt disappointed with the service you received, especially as we are pleased to hear that you were happy with the item itself and the value offered. After reviewing the full email correspondence between both parties, we can certainly understand where some frustration may have arisen during the returns process, and we apologise if any of our responses came across in a way that caused further upset.
However, we do not believe this review is entirely fair or fully reflective of the situation. As stated within your own review, the valves ordered were unfortunately the incorrect valves required for your installation, rather than the wrong item being sent by Radiator World. Had we supplied an incorrect product, we would of course have immediately arranged a replacement at no cost to yourself and resolved the matter as quickly as possible.
In this case, the order supplied matched the order placed, meaning the return fell under a non-faulty customer return. As with most online retailers and plumbing/heating suppliers, a return or collection charge applies in these circumstances to cover handling, courier and warehouse processing costs. We believe this is both standard industry practice and reasonable, particularly for specialist plumbing and heating products which require careful transport and inspection before being returned to stock.
We also offered two return options in order to assist you — either:
• a collection arranged by ourselves for a small fee, or
• a self-return arranged independently at your own cost.
These options were provided in line with our published returns policy and UK consumer legislation.
With regards to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 referenced in your review, while customers absolutely do retain the right to cancel a distance purchase within the cooling-off period, the legislation also clearly allows retailers to require the customer to bear the direct cost of returning non-faulty goods unless the retailer has agreed otherwise. At no stage were you refused the right to return the items or obtain a refund; the only requirement was the applicable return cost due to the order not being faulty or incorrectly supplied.
Regarding the packaging comments, our terms and conditions also request that any damages or concerns with packaging or goods are reported within 48 hours of delivery so they can be properly investigated with the courier where necessary. We appreciate your point that the contents themselves were unharmed, however this is why our team referenced the reporting timeframe during the discussion.
We genuinely regret that you were unhappy with the interaction and we always take customer feedback seriously. Our team works extremely hard to support thousands of customers every week, and while we fully appreciate your frustration over ordering the incorrect valves, we do feel the resolution offered was fair, reasonable and fully in line with both our published terms and UK consumer regulations.
We do thank you for your order and your feedback, and we are sorry again that your experience did not meet expectations
Customer Experience Team
Svar från Radiator World
Dear D Shepherd,
Thank you so much for your amazing 5-star review.
We’re delighted to hear that you were pleased with the wide range of choices available, our excellent prices, and the fast delivery service. Providing great value and a smooth shopping experience is exactly what we strive for, so it’s wonderful to know we delivered on all three for you.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you again for choosing Radiator World — we hope to serve you again in the future.
Kind regards,
Customer Experience Team
best price available and Sarah was very…
best price available and Sarah was very nice and gave a good discount.The deliveery was on time AND FREE OF CHARGE.
11 maj 2026
Svar från Radiator World
Dear Hitesh,
Thank you so much for your fantastic 5-star review!
We’re absolutely delighted to hear that you found us to have the best price available and that Sarah was able to assist you so well. We’ll be sure to pass your kind comments on to her — she’ll be thrilled to hear your feedback.
It’s also great to know that your delivery arrived on time and that the free delivery service added to your positive experience. We always aim to provide excellent value alongside friendly and reliable customer service, so your review truly means a lot to us.
Thank you again for taking the time to share your experience and for choosing Radiator World. We hope to serve you again in the future.
Kind regards,
Customer Experience team
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