Fantastic customer service - Sara was amazing. Very knowledgeable and offered great advice. Easy to choose my items and to pay for purchase. Rapid delivery and my radiator was very well packaged/pro... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rati... Se mer
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Do not use this company. Appalling service. Faceless "Computer says no" customer service. Just parrots same line as Im sure they will to this review. We ordered £900 worth of radiator equipment for ou... Se mer
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Best customer service EVER! - Returning customer due to the care & personal, engaging nature of Sarah.…. En-suite renovated July 2024 purchased Reina Mina heated towel rail. Main bathroom renovation... Se mer
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Företagsinformation
- Elementbutik
- Försäljare av badrumsartiklar
- Dekoration- och inredningsbutik
- Leverantör av värmesystem
- Uppvärmningstjänster
Skrivet av företaget
Established for over 12 years, Radiator World is the most reputed and long established "online heating" company in the UK. We supply only the leading heating brands in the market, that are handpicked by our elite team ensuring we offer the most diverse, highest quality and pioneering heating products. Whether you are seeking a designer statement piece, a smart electric radiator, an economic heated towel rail or a bespoke coloured luxury product for your home or project please visit our website! Our expert and professionally trained team are the best in the industry. Our core values and culture is we believe in "humanism over automation" - so where our competitors no longer answer the phone and only accept live/bot chats or email enquiries - our team are waiting at the end of the phone to have a good "old fashioned" conversation to determine all your buying needs, requirements and skilfully assist you in selecting the best and most suitable products for your home and project and to budget! Please take the time to read our superb reviews which reflect everything our business and stands for - the best service having perfect it for almost 12 years - we know we can service our valued customers as repeat and referred business is what keeps any business "in business". Thank you and we hope you choose our company and team.
Kontaktuppgifter
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 15 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Highly recommend
Really pleased with my purchase. It came within a few days. 100 per cent recommend ordering from this company
Thank you
28 mars 2026
Omdöme utan inbjudan
Svar från Radiator World
Dear Rowan,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re really pleased with your purchase and that your order arrived within just a few days. We always aim to provide both high-quality products and a fast, reliable service, so it’s great to know we delivered on both for you.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience. Feedback like yours helps give other customers confidence when choosing us.
Thank you again for your support, we look forward to serving you again in the future.
Kind regards,
Customer Experience Team
Radiators shown in stock were not in stock
I ordered 3 radiators and had plumber booked. Then got a call to say two of the three out of stock. They had shown as in stock when I ordered. Had to cancel plumber which was not good as we on a tight timetable. Ordered elsewhere. Got the rads cheaper elsewhere so that's a small bonus.
7 april 2026
Omdöme utan inbjudan
Electric radiators
Ordering from Radiator World was so easy. After searching so many websites their electric bathroom towel rails were easily the best price. I did my homework and the company came up with a good rating which gave me confidence. I ordered them on the 2/4/26 and they arrived today 7/4/26.
Thank you for making my experience hassle free.
7 april 2026
Omdöme utan inbjudan
Svar från Radiator World
Dear Tracy,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found ordering with us easy and that our electric bathroom towel rails offered the best value after your research. It’s especially great to know that our reputation gave you the confidence to choose us and that your order arrived promptly.
Your kind words about the hassle-free experience mean a great deal to us. We truly appreciate you taking the time to share your feedback and hope you enjoy your new towel rails.
Kind regards,
Customer Experience Team
Svar från Radiator World
Dear Phillip,
Thank you very much for your kind review.
We’re delighted to hear that everything went smoothly and that having your measurements ready made the process quick and easy. It’s great to know you’re happy with your radiator — that’s exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your feedback and your satisfaction means a lot to us. If you ever need any further assistance, we’ll be more than happy to help.
Kind regards,
Customer Experience Team
Excellent service
Excellent service. Competitive price and very quick delivery. Have already recommended to a friend and will definitely use again in the future 👍
27 mars 2026
Svar från Radiator World
Dear Richard,
Thank you so much for your fantastic review!
We’re really pleased to hear you were happy with the service, pricing, and speedy delivery.
It means a lot that you’ve already recommended us to a friend, we truly appreciate your support.
We look forward to serving you again in the future!
Customer Experience Team
We were looking stylish radiators to go…
We were looking stylish radiators to go under very low sash windows, together we found double 1200 x 350 high leaving enough height to fix valves underneath to existing pipes, all dimensions were critical including fixing points and all information was available online, our plumber was very impressed with the product.
27 mars 2026
Svar från Radiator World
Dear Colin,
Thank you for your detailed review!
We’re delighted to hear that you were able to find the perfect solution for your low sash windows and that everything, from the dimensions to the fixing points, worked out exactly as needed.
It’s great to know the online information made the process easier and that your plumber was impressed too.
We really appreciate you taking the time to share your experience and hope to help you again in the future!
Customer Experience Team
Great radiator and service
Great radiator and service. Everything went smoothly from order to delivery thanks.
27 mars 2026
Svar från Radiator World
Dear Chris,
Thank you for your kind review!
We’re so pleased to hear everything went smoothly from order to delivery and that you’re happy with your radiator.
We really appreciate your feedback and hope to serve you again in the future!
Customer Experience Team
Modern high spec rad at a great price
Fast delivery for a high spec modern looking radiator at a very competitive price, I will buy more as I modernise my property.
17 mars 2026
Svar från Radiator World
Dear Kent,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you’re pleased with the modern, high-spec radiator and that you found it to be great value for money. It’s also great to know that the delivery was fast.
We truly appreciate your support and are glad to hear you’ll be returning as you continue to modernise your property.
We look forward to assisting you again in the future.
Customer Experience Team
Excellent customer service and product…
Excellent customer service and product at a very competitive price.
17 mars 2026
Svar från Radiator World
Dear David,
Thank you very much for your excellent 5-star review.
We’re delighted to hear that you were pleased with both our customer service and the product, as well as the competitive pricing.
Your feedback is greatly appreciated, and we’re grateful for your support.
We look forward to serving you again in the future!
Customer Experience Team
Fantastic radiator
Fantastic radiator! Good price and excellent energy efficiency (I bought the vertical slatted anthracite plug in electric) wifi was a bit fiddly but after 15 minutes it was all sorted! My friend who fitted it for me has also bought one too! Would definitely use this company again.
18 mars 2026
Svar från Radiator World
Dear Nick,
Thank you very much for your fantastic 5-star review. We’re delighted to hear that you’re so pleased with your radiator and that you found it to be great value and energy efficient. It’s great to know you were able to get the WiFi set up and running, and we appreciate your patience with that.
We’re especially pleased to hear that your friend has also gone on to purchase one – that really means a lot to us. Thank you for your recommendation and support, and we look forward to assisting you again in the future.
Customer Experience Team
No issues what so ever
17 mars 2026
Svar från Radiator World
Dear David,
Thank you very much for your 5-star review. We’re delighted to hear that everything went smoothly with no issues at all.
Your feedback is greatly appreciated, and we’re pleased we could provide a hassle-free experience.
We look forward to hopefully serving you again in the future!
Customer Experience Team
Contacted before ordering
Contacted before ordering , staff friendly and efficient .
Radiators arrived quickly and I was able to select a delivery day which was really helpful
17 mars 2026
Svar från Radiator World
Dear Carol,
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you found our team friendly and efficient when you contacted us, and that the ordering process went smoothly.
It’s also great to know that your radiators arrived quickly and that selecting a convenient delivery day was helpful for you.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again in the future.
Customer Experience Team
126012618553
Spent £800 on two radiators and was supposed to receive two free valves as part of an offer. I’ve had to chase this multiple times and I’m still waiting for a call back.
The customer service from the call centre was very poor – the staff I spoke to seemed completely uninterested in resolving the issue. In the end I had to buy the valves elsewhere.
Really disappointing experience
2 februari 2026
Omdöme utan inbjudan
Whist I was happy with the product…
Whilst I was happy with the product the customer service is very poor. I spent over £3000 with this company. When I unpacked the pallet I realised I had over ordered 2 radiators. I was told that they would not take them back as I had had the items for over two weeks. I had them for about 4 weeks before noticing my mistake. I emailed asking if they would accept the return. My email was ignored.
11 mars 2026
Omdöme utan inbjudan
Svar från Radiator World
Thank you for your feedback, David.
We’re very pleased to hear that you were happy with the products themselves, especially after such a significant order, but we’re genuinely sorry that your experience with our customer service left you feeling disappointed.
Under UK consumer regulations, customers have the right to request a return within 14 days of receiving their order, followed by a further 14 days to send the items back once the return has been agreed. In your case, the request was made around four weeks after delivery, which unfortunately falls outside this statutory return period. Because of this, we were unable to approve the return on that occasion.
That said, we completely understand how easy it is to accidentally over-order during a larger project, and we’re sorry for any inconvenience this situation caused. We also apologise if your email felt overlooked — that is certainly not the level of communication we aim to provide.
We truly appreciate your order and your feedback, as it helps us continue improving our service. If there’s anything further we can do to assist you, please don’t hesitate to get in touch with our team.
Kind regards,
Customer Experience Team
Terrible company
Ordered 3 radiators. Terrible service from start to finished and poor quality products. Can get through to anyone as the phone number just rings off. Avoid this company at all costs!
2 mars 2026
Omdöme utan inbjudan
Svar från Radiator World
Dear Mark,
Thank you very much for your kind review. We truly appreciate you taking the time to share your experience.
It’s great to hear that you were happy with both our service and communication.
Your feedback means a lot to our team, and we look forward to assisting you again in the future.
Customer Experience Team
Very competitive pricing
Very competitive pricing
Delivery and delivery team where excellent
Happy to recommend
6 mars 2026
Svar från Radiator World
Dear Chris,
Thank you very much for your fantastic 5-star review.
We’re delighted to hear that you found our pricing competitive and that you were pleased with the delivery service.
I will be sure to pass your kind comments on to the delivery team – they will really appreciate the recognition.
Thank you as well for your recommendation; it truly means a lot to us.
We look forward to serving you again in the future.
Customer Experience Team
Svar från Radiator World
Dear Valued Customer,
Thank you very much for your 5-star review.
We're really pleased to hear that you’re happy with the product and that the delivery was quick.
Your feedback is greatly appreciated, and we're delighted to know you would buy from us again.
We look forward to serving you in the future.
Customer Experience Team
Great service
I ordered a new radiator for my living room. This was delivered speedily and well packaged.
Eylem was particularly helpful when I rang to discuss a couple of queries.
28 januari 2026
Omdöme utan inbjudan
Svar från Radiator World
Dear B Gray,
Thank you very much for your wonderful 5-star review.
We’re delighted to hear that your radiator arrived quickly and was well packaged.
It’s also great to know that Eylem was able to assist you with your queries – we will be sure to pass on your kind feedback.
Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to be of service to you again in the future.
Customer Experience Team
Avoid at all cost
Ordered 3 radiators on Wednesday25th February with the advert stating next day delivery if ordered by 12pm.
So assuming since it was ordered before 12pm on Thursday 26th delivery should be Friday 27th, but no and not even delivered on the Saturday 28th, So despite their promise and having arranged for an electrician to come wire in the radiators nothing arrived , total joke and waste of time , A full refund has been requested
28 februari 2026
Omdöme utan inbjudan
Detta är Trustpilot
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