R.A.D® Global Omdömen 

Had an issue with a pair of shoes and I couldn’t be more impressed with how it was handled. Spoke with Steph in the support team and her help in resolving the issue was incredible. Really helpful, prompt replies to questions and super easy to deal with. Thank you Steph!

I would like to share my experience.
I placed an order (n.45868) on 25th of June.
There was absolutely no update about my order until today, so it was already 3 weeks without any response and I am really scared.
I was thinking that ordering from official company will be much better than from Rogue Europe, but the opposite is true.
I am expecting that R.A.D will let me know ASAP.
Hopefully they will do something.

Beyond awful. 0 out of 10 if possible.

I ordered new R.A.D CrossFit shoes. I have bought from RAD before and had no issue. The shoes came and when tried on, there was a horrible piece of plastic in each heel slicing into the back of my heel. Clearly this wasn’t right as my previous pair were perfect.

Low and behold the customer service is shocking. 1 reply from them out of 8 emails of trying to get through to them to rectify the issue.

Online it says you can either get a refund or new pair sent to you. They only offer a refund. The reply I got was rather catty and I’m certain that if I send them back I won’t receive my money back.

This has completely put me off buying from RAD ever again.

Love my RADS. Comfy and look good and are great for all round CrossFit - even running.
Only downsides are
1. I think they come in a tad small and would half size up next time
2. I’d never buy a light colour again as they get terribly marked at CrossFit, the black rubber floor against them means the trainers look old a week in. Mine have horrible black marks all over they that won’t come off and only had them a month.
Other than that they are nice but the company run out of stock very quickly and don’t seem to re-release a lot of popular designs/colours once they run out, which is a shame.

Bought a pair of shoes, that had clearly been worn upon arrival, too bad since the shoes themselves were very nice. This was made up for by the best costumer service I've tried - Henry was his name, and he was fast to offer new shoes or refund and a free pair of socks.
A sad experience was turned into a very good one by his great help and I'm very grateful ! Will recommend :)

We went to Miami for Wodapalooza 2024 and attended the Danielle Brandon meet and greet. The last shirt in store wasn’t my preferred size but I had to have it! The quality of their t-shirts are amazing! I reached out to customer support and worked with Hannah on the exchange. She was amazing and we were able to get a shirt in the size I wanted. Honestly this was one of the best customer service experiences I have had! This is a great brand and will be a customer for life!

Overall, my experience with RAD Global has been deeply disappointing. Despite my initial excitement and willingness to support a brand partnered with DB, their lack of transparency and failure to fulfill orders in a timely manner has soured my opinion. I cannot recommend them based on my experience and advise others to proceed with caution when considering purchases from RAD Global. For context, below is a timeline of events experienced.
3/28/24: Order Confirmed
4/3/24: Shipment Confirmation received
4/10/24: Contacted RAD Support to inquire about the shipment status as tracking continues to show as "label created" from Arizona
4/12/24: RAD Response: they are investigating with their shipping partners
4/17/24: Contacted support again to ask for an update, or to have them cancel/return/exchange the original order and to reorder with a new shipment
4/18/24: RAD Response: apologized for the wait and offered to check if the order can still be cancelled and refunded (although I did not ask for that at all). I gave them confirmation that I didn’t ask for a refund and would still like the shoes I ordered.
4/19/24: RAD Response: informed me that their warehouse team confirmed the reshipment and to wait for it to arrive in the next couple of days
4/30/24: Contacted support as there is still no sign of the original order or the alleged reorder. At this point, I requested a full refund.
4/30/24: RAD Response: my refund request was ignored and I was instead informed again that the shoes "should have been already reshipped, but we're still waiting for the new tracking"
5/3/24: Contacted support yet again for any progress updates they could provide while simultaneously contacting my bank to dispute the charge from R.A.D. Global
5/7/24: RAD Response: completely ignored my prior message requesting a shipping update and asked me to "close the chargeback and let us know once done so we can process the refund"

I ordered the DBE poster on 04/11/2024, and STILL have not gotten it. They won't respond to emails-just a generic "it will take 1-3 business days" and still on 05/07/2024 the situation has not been rectified. I still don't have a poster; I still don't have a refund just a headache from dealing with this. I don't want to eat the money, but as its going, it looks like I'm going to be out both product and money.

Make sure you really want what you order, otherwise you’ll be out of pocket when it comes to returns.
I placed an order for four t-shirts, two for me, and two for my partner. As with any online order, it a non-tactile experience and you’re purchasing purely based upon the imagine and a size guide, which as we all know rarely give you any idea of the actual product fit. This order had t-shirts in different colours and sizes, and the plan was to return what wasn’t suitable.
Now here’s the fun part…. You place an order for multiple items, which is processed as one order, but if you return multiple items from said order each item is handled separately. R.A.D charges a £4.99 restocking fee, so if you return multiple items you pay a £4.99 restocking fee for EACH ITEM!!
The returns policy does say that there is a restocking fee, but at the time of writing this, it states nowhere that it’s for each individual item.
I’ve bought a fair amount from R.A.D since they first launched, but I won’t be buying from them going forward.
Boo to you R.A.D 🖕

Always reply quickly to emails and rectifying the issue at hand when emailing costumer services 10/10

Very bad agency incorrect people without professionalism

My shoes were stolen when delivered, Anastasia helped me get a replacement and ensured the process was quick! The shoes are amazing

Received the RAD ON.3 CrossFit trainer as a gift, a month into use the mesh ripped from only light indoor exercise, the rips just got bigger and bigger and now are unwearable. All I’ve done in them is normal light gym work. Very disappointing as they are comfortable and the sole is great quality. However, I cannot recommend as they are about as durable as piece of feta cheese.

Unfortunately, there support team didn’t help me, as I’d have happily taken a replacement as these must be faulty.

I took a chance on buying my first pair of Rad 1 last year after good feedback from folks at my gym. While I wasn’t sure what to expect I was completely blown away that I ended up winning one of their cool giveaways by just being sent two different mismatched shoes. Since then I’ve snagged a few more pairs and love the way they feel on my feet and how stable they are for CrossFit. They have turned into my daily shoes. Love that this company’s presence is only growing in the CrossFit space. Great company, great products and great customer support! I believe in being very brand loyal when I love a product and a company and Rad definitely found a fan in me!

The shoe is a masterpiece. Love everything about them. Great service, superfood customer service.

Now updated as promised to 4 stars because R.A.D have finally decided to stand by their product and send me a new pair of trainers. Thank you very much.

1 star is to good for this shoddy business with appalling customer service and even more appalling manufacturing. Brand new pair of R-1, straight out of the box, never even on my feet and the sole is falling off. After a bit of googling, it seems their manufacturing is extremely poor and they produce a lot of defective footwear. Don't believe all their hype, still as cheap as possible made in China rubbish. All they care about is their stupid marketing campaigns and the money. So now I'm left with a worthless pair of rubbish only fit for the bin as they are not man enough to stand by their own stuff and cover warranty work for their own mistakes. Once they have your money, basically it's f off. No exchange, refund or repair but said I could get them repaired myself at my own expense. Don't even abide by consumer legislation in the country they supply their products to. Another lowlife company who really doesn't give a damn about their customers. Just overpriced, extremely bad quality and appalling defective manufacturing. Walk away. Don't give them a single penny. And dont be a sheeple, don't follow the pack. . Far better brands out there who do value their customers. Businesses like this deserve to go under. I will be reporting them for illegally denying a warranty claim on new unused footwear. Thieves and liars comes to mind.

Update to their response. Several emails have went back and forth and no resolution was given other than repair them myself at my own cost!

Update to their response. Proof that customer service is not paramount to this company and that they don't want to stand by their product. Plus they broke data protection laws by wanting the name and address of the person who bought them for me, someone who works in policing, which they were informed of. Neither do I have a brass neck to go and tell the person sorry you bought me fauly trainers at xmas, embarrassing
both of us over a gift given with generosity. Nor did they deny that they have a serious amount of faulty manufacturing problems. Indeed they were forced to do recalls. Plus for all their mantra on environment.....here's another pair of trainers to join the rubbish mountains. Beware, there are reasons why they have so many poor reviews.

After having a great initial experience with my Rad shoes, unfortunately I had an issue with a pair I purchased last year! I wrote to the customer service seeing if they could help as the shoes were less than a year old. Something similar had happened with Nike metcons I bought but their customer service was not helpful and disregarded the shoe fault completely even though they were within warranty.

The customer service team got back to me within a day and without hesitation were happy to replace the shoes free of charge and I didn't need to send the old ones back! The shoes arrived within a week of the initial mail I sent (I live in Canada).

Not only was the shipment so quick but the person I was dealing with (Anastasia) was very polite, extremely helpful and did not push back or disregard my issue!

These days I find it quite difficult to get customer service that helpful and reciprocating to an issue with a product. No wonder you have grown such a huge fan base and I will continue to support Rad as a brand whilst I do crossfit!

Lastly, although I had an issue with my shoes, these are by far the most comfy and sturdy crossfit shoe I have worn. Finally there is a crossfit shoe that can be used for running workouts without being too flat!

Keep up the amazing work Rad Global!!!!

Customer service is very efficient 💯💯
Very attentive
And they master their subjects to perfection
Je suis 100% RAD

If I could give this company a zero I would. I ordered 2 Christmas presents for my son in November (today is December 19th) and it said on 12/1 it shipped. When you track the shipping, only a label was created but FedEx never received the package. I have emailed them 6-7 times and they keep saying they will check on it. I have asked for a refund so I can buy him something else and they won't refund me. Terrible customer service and I think it might be a scam!!!