R.A.D® Global Omdömen 

The RAD customer service was excellent! They had an issue with their supply that was out of their hands, through out the whole process, they were constantly updating me on the progress of my order!

As far as the products go. I can’t recommend them enough. The shoes are the best gym shoes I’ve ever had and I can’t see me buy anything else now!

Great customer service d great product!

Really bad customer service!
I received my shoes after a very long delivery time. Unfortunately, they were too small, and I want to exchange them. I requested an exchange on their website and have now been waiting for almost 14 days for a return label, which they claim there are issues with?!

On top of that, they say that I am not guaranteed that the shoes I requested for exchange will still be available. But I really don’t see how that is my problem?

I am still waiting for a return label. But so far, I really cannot recommend buying shoes from this company!

Best trainers I’ve owned. They’re a little on the heavier side compared to my Nobulls, however, the stability, support, and comfort of these shoes make up for that minor flaw!

I am very disappointed with the customer service, the worst I have ever seen.
Mis zapatillas llegaron con 10 días de retraso, me quedan pequeñas y ahora para intentar hacer el cambio llevo una semana esperando una etiqueta de devolución que no llega...No recomiendo para nada estas zapatillas porque el servicio al consumidor es pésimo y no te dan ninguna solución más que esperar y esperar, aunque te pongas en contacto con ellos por todos los medios. Las compré a últimos de enero y todavía a principios de marzo, estoy esperando la etiqueta de devolución para poder proceder al envío y cambio de talla, una vergüenza, lo nunca visto.

Pésima experiencia.
He comprado unas zapatillas de crossfit RAD one Teal Grey que llegaron defectuosas y no han durado ni tres meses. Desde la empresa aceptan que el producto es defectuoso pero me dicen que tienen problemas con la empresa de transporte que no saben cuando se van a resolver!! la solución: que pague yo el envío del producto y me haga cargo de los gastos.
Mal producto, mala gestión, pésima atención al cliente, cero soluciones.

I ordered a pair of the new Rads and when I completed my order my house number hadn't been put in the form. I reached out to customers services and Bami came back to me to say my order had been updated and everything should be fine. Bami was so prompt with the replies and nothing was to much trouble. Fantastic customer service thank you

Fantastic customer service, the address was not complete, my fault, but they (Bami) went the extra mile to re deliver

RAD is hands down the best company there is. Handled my problem so quick and easy. 10000% recommend you buying from them. Support was amazing.

Hands down the best fitness shoe I have ever used. Now on my 4th pair and can’t wait for the new V2 to arrive next week. Had multiple message with the founder Ben who is nothing but helpful and considerate. Also had chats today with Bami on customer care to add to my order, such quick and helpful responses. Cannot recommend this brand enough. Quality and feel are next level of shoes and T’s 🫶🏻

I think this brand sends a message of embracing individuality and being different. It. Has truly inspired me to find my confidence and get healthy. I’ve been through three pairs of runners and lifters and I can say that they most definitely are the best shoe in the game.

Shoes are always out of stock but they'll still spam you with emails 32 times a week. ...WHY???? Take that energy into having a product? Their laces holder on my shoes also ripped out on WEEK ONE of wearing them and their customer service was SO RUDE and unhelpful. Spend your money elsewhere; this company is terrible.

Best fitness shoes around. I bought the cross trainers for CrossFit and also the runners (RS-1). I loved both so much I bought another pair of each to have back ups. I highly recommend buying RAD sneakers (both the cross trainers and the runners). I did order a half size bigger than usual and they fit perfect.

Great customer service. Sometimes deliveries go wrong and Bami and the team at R.A.D. responded with class when their courier let them down in my case. These guys go the extra mile to ensure their customers have a positive experience. This is a special business.

If I could give no stars I really would…
Purchased. My partner purchased a pair of trainers for me as a present to complete my first hyrox event in , he is an emergency service worker and has the pro account therefore he is entitled to a discount code. He purchased these shoes for me.

When the trainers arrived I wore them and they were very uncomfortable I thought this could be due to them being new , I wore them plenty of other times and they were still uncomfortable to the point I ended up getting plantar fasciitis.

I then sent an email to the RAD customer service and explained this and asked if something could be done due to me not being able to wear the shoes anymore , they seemed more focused on the fact that I emailed rather than my partner than the actual issue with their shoes being uncomfortable , I explained my partner got these shoes , he paid for them for me as a present, they again sent email moaning about the fact that he used the discount code to buy me shoes, I explained to them I was also an emergency worker and that it didn’t make sense having two pro accounts and that I don’t see the issue as he is the one that purchased the shoes for me as a present and that he used his discount code, however they focused on this rather than trying to help me with my return and simply refused to deal with ie because he used the discount code for me.

I explained I don’t understand what difference that makes to the point they then send a very rude and condescending email back saying ‘I don’t know how many times I have to tell you’ which is very rude me uncalled for, there suppose to be a business and they are speaking to their customers like this and aren’t willing to help at all.

From reading other reviews it is clear that they are just rude and condescending business that don’t help anybody with returns or anything else.

If they continue to speak to their customers the way they do and be as unhelpful as they have been they won’t be a business for much longer.

Wouldn’t recommend these shoes not only are they uncomfortable their customer service is poor and I won’t purchase ANYTHING from them again.

Don’t bother

Despite the issue at hand, Bami was extremely helpful and professional. Went above and beyond to help me out resolve the issue. Very pleased with the customer service Bami provided.

Just took delivery of my first ever pair of RAD ones. Super excited to get these as I’ve heard great things about the brand! Outer box arrived like someone has ripped it open and it practically fell apart when I touched it. Inside was a RAD shoebox with a pair of Adidas Sambas inside!
I contacted customer service immediately who apologised and offered a replacement or refund as well as a free pair of socks for the inconvenience. They didn’t have to do that as it wasn’t their fault but they did and they were very helpful and supportive during the whole process. I would definitely recommend this company and can’t wait for my new trainers to arrive.

The product is amazing, without a doubt, the best crossfit shoes I have ever had. Comfortable, stable, versatile and with a very attractive design and several colors. But not only the product, the personal attention is excellent. I had the pleasure of meeting Steph, who treated me in the best possible way. I would always recommend RAD and will continue buying their products.

I've bought a few pairs of shoes from Rad and they've been great both times. One pair was just a standard purchase and everything went smoothly, but the second pair I bought had a minor defect that I thought would turn into a pretty major one over time so I enquired about a refund/exchange. I've honestly never dealt with a someone so helpful in customer service, I was a real pain, I actually ended up asking for an exchange, then purchasing another pair and THEN having to ask them if they could change the exchange to a straight refund as I'd already purchased the other pair. They were great with it, super helpful and I'd recommend RAD in a heartbeat.

It's a shame. These trainers were great for me at first, but my goodness how they went down hill fast!
£130 for shoes that have lasted me 5 months, the inside back of the heel has worn through, and the grippy sole has worn down.
I can't see how this is OK 5 months on and only used for gym work