it was excellent, no hassle, cheaper than last year and with more stuff - free legal - very nice I wont say there wasn't cheaper insurence around because there was - but they didnt have the benefi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having gone on a comparison site, I came across your quote, it was not the cheapest, but was a name that I trusted. There was a fair amount to fill in, but that was understandable, all in all excellen... Se mer
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If you cancel within the cooling off period, you still have to pay an arrangement fee of £25, even though everything's automated so I don't imagine there's any real cost their end... The last time I... Se mer
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The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Se mer
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Företagsinformation
Skrivet av företaget
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktuppgifter
Storbritannien
- rac.co.uk/insurance
4,4
Utmärkt
19 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Price for renewal was very good.
11 augusti 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
car po.licy renewal
EVERYTHING WENT SMOOTHLY,the staff i dealt with were very friendly and knowledgeable, the whole transaction went without a hitch.
7 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Annoying
Annoying
I do find this very annoying you wanting praise for a job you do well and get paid for it .
17 december 2025
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
We had to pay an extra £20 for the…
We had to pay an extra £20 for the incompetence of someone at your end due to money not going through when we had paid. We were told it was the banks fault. But when we got in touch with the bank they said it had never been put through by you so it had never been shown as pending to be paid so it was your fault and we had to pay the extra money for you to process it correctly. NOT IMPRESSED
12 augusti 2026
Svar från RAC Car Insurance
Hi June,
Thank you for taking the time to leave us a review.
I'm really sorry to hear about this frustrating experience with your payment. It's completely understandable that you're unhappy about paying that extra £20. You shouldn't have been passed back and forth between us and your bank.
We want to investigate what went wrong and get this sorted for you. We will be in touch with you to see how we can help.
Thanks again for bringing this to our attention.
Leanne
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
All clear, helpful and efficient
11 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Overall the experence was good
Overall the experence was good, however the origional quote was high, so I had to ring to negotiate a better deal.
12 augusti 2026
The lady I spoke to regarding my…
The lady I spoke to regarding my insurance renewal explained the quote and when I asked her if there was any breakdown cover as I had free last year I was told that it was a one off.
I accepted that, but the lady went on the get a quote for break down cover which I also accepted and included I my quote final insurance renewal.
16 juli 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Insurance Renewal
When I got through to a person, renewing the insurance was straightforward and simple. Quick, easy, nicely done.
However, emphasis on "when".
1- There isn't an easy way to find the phone number for insurance renewal, as you have to call through as if you've had a crash, which then directs you to the renewal option. Why doesn't it have a dedicated number anymore, or is at least easy to find?
2- Employ more people, use less automated services. I hate, with a passion, the amount of automation I have to get through before I can actually sort anything out. The actual renewal of insurance only took about 2 minutes. Getting to that point, including going through and trying to find the insurance number/option, took closer to 20 minutes.
Can't fault them for the human service, can fault them for the layout and automated parts.
12 augusti 2026
Svar från RAC Car Insurance
Hi Martin,
Thank you for taking the time to share your feedback. We’re pleased to hear that once you reached an advisor, your renewal was straightforward, quick and easy, and that you were happy with the service you received from our team.
We do, however, understand your frustration with the time it took to reach that point. Having to navigate automated options and spend time looking for the correct route for your renewal can be frustrating, particularly when the actual renewal itself only took a couple of minutes.
Your comments regarding the availability of a dedicated renewal number and the amount of automation involved are valuable, and we will ensure this feedback is shared with the relevant teams. We appreciate that automation can be useful, but we also recognise the importance of making it easy for customers to reach a person when they need one.
Thank you again for highlighting both what worked well and where we can improve. We’re pleased our advisor was able to provide the level of service you expected once you got through to them.
Vicky
straight forward application form
10 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
No route to accepting amended quote
The website didn't display their amended quote, so I couldn't accept it online and had to keep phoning to repeat the story of why the amendment was needed, then again being told to accept it on the website, which it never could. Eventually gave up. They then wanted to charge an admin fee for cancelling the policy (now our only option), although they did waive this when threatened with a formal complaint.
20 maj 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Dave,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about the frustration you experienced trying to update and accept your quote online. Having to call multiple times to repeat your story is far from the smooth service we aim to provide.
I completely understand why you chose to cancel your policy after dealing with those website issues. I am glad our team waived the cancellation fee for you, but I am sorry it took the threat of a formal complaint to get that sorted out. That certainly isn't the experience we want you to have with us.
I truly appreciate your patience, and I hope we can offer you a much better experience in the future.
Leanne
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Smooth change over from my previous…insurer
Smooth change over from my previous insurer , and at a reasonable price.No hassle.
11 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
The price was good same coverage of…
The price was good same coverage of last year but a little cheaper every little helps nowadays straight forward no hassle on renewal I wonder how much it will be next year ? Well done RAC.
6 augusti 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
NOTHING MORE THAN A CON COMPANY
NOTHING MORE THAN A CON COMPANY. I WOULD SUGGEST ANYONE USING THEM FOR CAR INSURANCE GO SOMEWHERE ELSE. I wanted the new policy to run from the 14th August, and they started it on the 20th. I was not prepared to drive on the road for six days without insurance. I put my wife down as the second driver, and they said I hadn't. I have the filled-in form correctly and have a copy. My policy all of a sudden went up over £200. There are many reputable companies out there, and the RAC is certainly not one of them and is very unhelpful. Basically I was treated like a liar. They are the liars, and as a pensioner, I feel very frustrated and now feel anxious about what's just happened to me. I cancelled the policy, and they have taken a large amount of money off me; they call it administration fees. They are just out to take money off two pensioners and I will know go the ombudsman.
13 augusti 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Phill,
We’re sorry to hear about your experience and understand how frustrating and upsetting this situation must have been.
Policies are set up based on the information provided through the site used to purchase the policy. Customers are asked to check these details carefully for any discrepancies before completing the purchase, as making changes to the policy after it has been purchased can result in a change to the premium.
We’d really like the opportunity to look into what happened in your case, including the policy start date, additional driver details and the charges applied. Please send us your policy details to socialresponders@bglgroup.co.uk so we can investigate this further for you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.