I insured my car with the RAC in December and also got roadside assistance for a bargain thankfully I have not used their services and no issues with my vehicle and they didn’t overcharge on the renew... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
RAC have been my insurer now for several years. Despite the renewal price increasing, when it actually comes to the amount you pay for excess- I haven't found anything cheaper. Their customer servic... Se mer
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The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Se mer
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Happy with the price overall. However, I was surprised to see that the price on the RAC own website was more expensive than going through comparison sites. Then was directed back to RAC to complete at... Se mer
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Företagsinformation
Skrivet av företaget
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktuppgifter
Storbritannien
- rac.co.uk/insurance
4,4
Utmärkt
20 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I accepted the renewal figure and only…
I accepted the renewal figure and only had to arrange the payment.
Very simple.
Most gratefu
26 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
The lady who got insurance was so helpful and informative
The lady who got insurance was so helpful quick and explained everything in great detail perfect
26 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
offered and waiting free breakdown…
offered and waiting free breakdown cover when i renewed my insurance.
26 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
I had the complained About RAC car…
I had the complained About RAC car Insurance Renewing As you said my payment has declined , Twice to tried Than you Added £20.00 for declining
Fee, That was not Fault You Mistake,You used Wrong
Sort Cod.So therefor You Mistake but i paid price for it therefor do not take any without my authorization .
I hop you Would refund my Penalty which i paid.Thanks
25 september 2026
Svar från RAC Car Insurance
Hi Farzand,
Thank you for leaving your review and sharing your experience with us.
We’re really sorry to hear about the trouble with your renewal payment and the fee charged. We know how frustrating this is.
Card payments are processed using the long card number, expiry date, and security code. No sort code is used during payment. I will get a better understanding of what has happened and contact you directly. We will be in touch.
Vicky
Very easy to renew at a reasonable…
Very easy to renew at a reasonable price.
10 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Easy online renewal.
27 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Great value for money
No increase in renewal cost. It was actually cheaper than previous year
22 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
It's a necessary expense
It's a necessary expense. I shopped around online and found RAC Insurance gave me the cover I need for a price that is just about acceptable!
27 september 2026
Svar från RAC Car Insurance
Hi Elizabeth,
Thank you for taking the time to leave your review and choosing RAC insurance for another year even after reviewing other policy prices!
Vicky
as a returning customer I find renewing…
as a returning customer I find renewing my insuranse to be so easy and very helpful to renew with no need to trawl through dozens of web site to get a better deal.
20 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
I was pleased to get a reduction in my…
I was pleased to get a reduction in my renewal price.
19 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
There is no phone number because RAC do…
There is no phone number because RAC do not wish to speak to customers! Contact is all via bots!
22 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Christopher,
Thank you for your review!
We do have 2 policy types; we have standard RAC, which comes with call centre support, and RAC online-only policy type, which is more budget-friendly and does not have contact center support but has reduced fees and lower premiums so that customers can select what best suits their needs.
If you send your policy details to us at socialresponders@bglgroup.co.uk, we would be happy to assist you with your query. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Worse than appalling - don’t even consider using this company
Worse than appalling. Information I’ve sent to set up a new policy has not been acted on, there has been no linking of my emails and any information or proofs connected to my policy, and my premium on a new policy has been increased exponentially.
I have been charged just under £200 for less than one month’s insurance for my new VW T Cross - I have over 25 years of NCB.
Virtual chat and assistance is less than useless.
I have terminated my policy after a month with a week’s notice, only to be told that the policy is inactive immediately, although payment has been taken for the extra week. I have had nothing but negative experience, contradictions, increased charges and nonesense from this company.
I am so pleased I’ve not had to rely on this appalling service to make a claim.
29 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Thank you for sharing your feedback with us. I'm so sorry for the frustration and hassle you’ve experienced with your new policy, emails, and charges. We really want to get this sorted out for you.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Thank you again for bringing this to our attention, and we look forward to getting things reviewed for you.
Vicky
Very good insurance package
Very good insurance package, but the renewal price was off target. You did reduce the price to a much more competitive price, but after another years no claims, why was it so expensive.
It cost you a star!
26 september 2026
FAIR PRICE WITHOUT THE HASSLE
FAIR PRICE WITHOUT THE HASSLE. STAFF EASY TO SPEAK TO, POLITE AND UNDERSTANDING.
9 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
first year renewing with current…
first year renewing with current provider for over 10 year
21 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reduced my premium to match alternative…
Reduced my premium to match alternative insurance company
How ever I think you should offer the best price without customer searching
26 september 2026
Because I didn't have to do anything
Because I didn't have to do anything.
Automatically renewed!
26 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I found renewing quite easy
I found renewing quite easy, and was very pleased to be offered the free recovery from you
26 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
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