RAC Car Insurance Omdömen 15 920

Car price very good only thing you asked for extra clarification and i sent it but never received acknowledgment or outcome

Excellent service, excellent price

I was using the RAC online, but was unable to get a spelling error corrected, however I spoke with Julie on customer services, who sorted this out immediately for me…thank you for your help.

Easy process to renew my car insurance after receiving a fair quote.

Very easy and straight forward to deal with

Through money supermarket who did most of the donkey work at the beginning. I felt the cover etc was good and competitive compared to my previous Insurer who wanted considerably more just for me to renew it. You have a respected name which helped my decision.

smooth process clear and precise documents online.

The quote was competitive and fairly straight forward to complete the application, until it came to the app. Hopeless! Gone through the 'Find My Cover' process half a dozen times and just given up. Maybe best to print out a copy of your certificate from the web because the chances of finding it on the app are so astronomically remote it's hardly worth thinking about.

I was very disappointed with the service I received and have subsequently not renewed this year.

Excellent experience. Easy to use website, c/w a competative price.

Easy to use website, that I managed to use. The only thing that I would like is a hard copy of the policy to support the online account.

Many thanks.

Absolute joke of a company. I’ve just had the worst experience I’ve ever faced with a car insurance broker.I am a 34-year-old driver with 6 years of clean No Claims Bonus. I recently moved from an apartment in Wigan to a apartment in Clitheroe.

I am moving to a much nicer, peaceful village with an extremely low crime rate, and I even dropped my annual mileage by 3,000 miles down to 12,000. On my original Wigan policy, I was paying a completely normal rate of around £700 to £800.

Because I am moving to a safer area and driving less, any normal person would expect the premium to stay the same or drop.

Instead, the RAC’s broken automated system selected an underwriter called Tradex and tried to charge me an extra £671.71 amendment fee, or a massive £1,980.07 for a brand-new policy. That is an extra £1,286.84 on top of the credit I already had.

It makes absolutely zero logical sense. It is pure greed. When I refused this extortionate rate, I was forced to cancel my policy entirely. To make matters worse, their customer service agents (Palesa and Mandisa) were completely unhelpful on the live chat.

Palesa literally abandoned and closed the chat mid-conversation right after telling me my vehicle cover was ending immediately, leaving me hanging.

When I got through to a second advisor, they refused to refund a £15 registration number change fee that I paid just yesterday, which is now completely pointless.

They then deducted a £45 cancellation fee and a £45 intermediary fee out of my money. They are effectively stealing £90 from me because their own system is too broken to price a standard rural move.

I managed to claw back a £559.75 refund, but the penalty fees and the disgusting service are shocking.

Avoid the RAC at all costs. They are nothing but a greedy broker panel hiding behind automated scripts.

Update 1 - *Speedy reply to a negative review that's visible to the general public. No reply to my private email away from the public eye. Meanwhile, I now have no insurance and cant move my car.* Updated rating 0/5.

Update 2 - *Another thing to look out for. I have just checked Moneysupermarket and RAC online are offering the same insurance at the same property for the same car in two weeks time for £738... Make it make sense. Daylight robbery, literally scamming and overcharging your own customers.

How can you go from almost £2k to £738 in a matter of weeks?*

Please be careful when purchasing insurance from this company as it is quite clear they DO NOT value your custom. Updated rating -1/5.

I believe that the cost and cover of my policy reflects my experience and ability. The 'online' process was simple and effective, and I will be happy to renew next year.

Disappointed.
Changed my car, they didn't want to insure my new vehicle.
I get that, but they didn't have to make it so expensive to get out of the old policy.
A bit of a scorched earth policy, really, cos I ain't never going back.

Easy to set up and options on how to pay. Competative prices and other offers within the RAC group.

I don’t own a printer

Easy to do on line with clear instructions.