it was excellent, no hassle, cheaper than last year and with more stuff - free legal - very nice I wont say there wasn't cheaper insurence around because there was - but they didnt have the benefi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Having gone on a comparison site, I came across your quote, it was not the cheapest, but was a name that I trusted. There was a fair amount to fill in, but that was understandable, all in all excellen... Se mer
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If you cancel within the cooling off period, you still have to pay an arrangement fee of £25, even though everything's automated so I don't imagine there's any real cost their end... The last time I... Se mer
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The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Se mer
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Företagsinformation
Skrivet av företaget
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktuppgifter
Storbritannien
- rac.co.uk/insurance
4,4
Utmärkt
19 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Car insurance is a bloody racket tbh…
Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well known brands.
Used a comparison site but there were no nasty surprises when I completed the purchase on the insurers website.
4 maj 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Straight forward
Straight forward - no hassle - easy to understand and
price stability.
1 augusti 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Disgruntled
I wanted to get RAC standard policy but kept getting chat line.How difficult can you make buying a polacy
13 augusti 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Robert,
I'm really sorry you had a frustrating time trying to buy a policy. Buying cover should be quick and simple. I completely understand how annoying it is to get stuck in chat loops. We want to get this sorted for you right away.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
I liked how easy it was to continue my…
I liked how easy it was to continue my insurance with you, I dislike how I am badgered by emails asking how you did. No one has experience as to how an insurance works until they have a prang and need it, until then there is no need to ask ‘how was your experience’. Target those that are making a claim, not those that are not, we only need insurance to allow us to buy road tax it is a legal requirement, unless one has a prang!
27 juli 2026
Svar från RAC Car Insurance
Hi
Thank you for taking the time to share your feedback with us.
We are glad to hear that you found continuing your insurance with us so easy, but we completely understand your frustration regarding the automated review emails.
Thank you for taking the time to share your feedback with us.
You make a very fair point about the customer experience when setting up or renewing a policy versus when making a claim. We send these invitations to help ensure our setup process remains clear and straightforward, but we certainly do not want you to feel badgered by constant reminders. Your feedback regarding the volume and frequency of these emails has been noted internally as we work to improve our communication processes.
Leanne
RAC member but premium high
Having been a member of the RAC for several decades, plus a clean license for 50 years, this counted for nothing when asking if they could reduce the renewal premium from the annual hike. RAC could reward loyal members who have a proven safe driving track record.
27 juli 2026
Could not renew on line so had to ring…
Could not renew on line so had to ring and sit in a queue. Savings could be made elsewhere but were negligible so decided to stay.
6 augusti 2026
Svar från RAC Car Insurance
Hi Christopher,
Thank you for taking the time to share your review.
We are sorry to hear that you were unable to complete your renewal online and had to wait in a queue to speak with us. We know how valuable your time is, so we apologise for the delay and frustration this caused.
That said, we are very glad you decided to stay with us for another year! We really appreciate your continued loyalty, and your feedback regarding the online renewal process has been passed to our team to help us improve the system going forward.
Leanne
Painless easy to do experience
Painless easy to do experience, value for money with no hassle whatsoever.
11 augusti 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Hi,
Thank you for leaving us a review!
We are delighted to hear that you found the process of joining us so quick and easy. As a well-known brand, providing a reliable and seamless service for our customers is always our top priority, so your positive feedback means a lot to us.
Tahara
It was easy to get the cover
11 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Direct answers to any question
6 augusti 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
great service and great prices which…
great service and great prices which meant i didn't have to shop about
6 augusti 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Produced the best price and with an…
Produced the best price and with an excellent provider, Aviva. Really very pleased!!
11 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Considering my age the price was good!
9 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
A straightforward company to deal with
6 februari 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
easy went on comparison site then your…
easy went on comparison site then your site and joined
1 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Hi Rosalind,
Thanks for taking the time to leave us your feedback.
We're really sorry to hear that we didn't give you the information you needed. We always aim to be clear and helpful, so it looks like we missed the mark this time.
We want to make things right, so we will be in touch with you to see how we can help.
Leanne
Absolutely ABYSMAL experience
Absolutely ABYSMAL experience, I had an accident Tuesday 11th Aug, I reported my accident to the out of hours “service” who eventually organised my recovery. They sent the wrong recovery vehicle, but the guy managed to get it sorted. Now, I am ensured and pay my premiums to BISL RAC insurance, when I called them, they said sorry it’s not them it’s AXA insurance (I’m already fuming). I then call AXA on Tuesday to report my accident (I am fully Comprehensive). The call handlers tell me that they haven’t been given the report from the out of hours office, so I have to wait for it to come to them. On THURSDAY morning, I receive an email, stating “ we have attempted to call you” but apparently they couldn’t get me (there were NO missed calls on my phone) funny that eh! The email tells me I have an encrypted message from AXA and I have to create a password to access it, once I have created it I would be sent a password to access this top secret encrypted message!!! What could this message be? It was a highly sensitive request for me to call them on the number below!!!! Wow!!!! I finally get through to them and speak to someone report the accident. For some strange reason no one can tell me if I have a curtesy car? No one can see it on the screen as sometimes it’s not stated clearly and I have to check my policy. I speak to 4 different people only to be told yes you do have a curtesy car however it’s “subject to availability”!!! Ok, so i ask if that’s the case anyone claiming use of a curtesy can can be told “sorry none available”? Well ladies and gentlemen that is EXACTLY, the situation. After being led up and down the garden path, I’m told I CAN have a curtesy car BUT, I would have to pay extra for that!!! I then ask for a copy of my policy as I’m told that it’s is clear on the policy under what circumstances a curtesy is provided. Lo and behold I’m send a short form version without that information on it! Hmmmm interesting! I have never experienced in my nearly 30yrs of driving, such a disjointed, sloppy, slow and service user unfriendly service. They are quick to take your money, but when it comes to helping it’s a “computer says no” scenario. Absolute Rubbish!!! If I could give No stars I would! If they write the car off I’m not expecting any decent offers because their 3rd party Co-Part make the decision (a car breaking company that pays you out) why would they pay me a decent amount. Straight rip off. Don’t use this company. If you want to speak to me directly I’m happy to tell you more.
UPDATE
These companies just fob you off with a I’m sorry because it looks good. They need to respond but do NOTHING! Even if I don’t get a curtesy car, that’s not the worst issue although it’s not good. It’s the back and forth and slackness when dealing with my accidents. As I said they are quick to take our money, on the CHANCE, that something MAY happen. You can pay these companies for YEARS, but as soon as you try to claim it’s an issue. This is their response to me to my email:
Hi Mr R Anderson,
Thank you for taking the time to share your review with us.
At RAC, we’re committed to listening to our customers, and we’ve noted that you wouldn’t currently be likely to recommend us.
I understand you're unhappy with the claims process and the courtesy car and I’m sorry to hear about your experience.
Due to the nature of your complaint, we are unable to assist further, but I want to reassure you that your concerns have been escalated to our Complaints Team. They will be in touch within 3 working days to discuss this further.
Complaint reference:
13 augusti 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Richard,
We’re very sorry to hear about the experience you’ve had following your accident and understand how frustrating this situation must have been, particularly with the difficulties you’ve described around the recovery, claims process and courtesy car.
We’d like the opportunity to look into this further and understand exactly what has happened. Please send us your policy details to us at socialresponders@bglgroup.co.uk so we can review this and ensure your concerns are directed to the appropriate team.
We appreciate you taking the time to share your detailed feedback and hope we can assist further.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
quick and good
5 augusti 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Easy & Helpful
25 juli 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Detta är Trustpilot
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