I insured my car with the RAC in December and also got roadside assistance for a bargain thankfully I have not used their services and no issues with my vehicle and they didn’t overcharge on the renew... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Happy with the price overall. However, I was surprised to see that the price on the RAC own website was more expensive than going through comparison sites. Then was directed back to RAC to complete at... Se mer
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RAC have been my insurer now for several years. Despite the renewal price increasing, when it actually comes to the amount you pay for excess- I haven't found anything cheaper. Their customer servic... Se mer
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The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Se mer
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Företagsinformation
Skrivet av företaget
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktuppgifter
Storbritannien
- rac.co.uk/insurance
4,4
Utmärkt
20 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Renewing was straightforward.
21 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Everything!
25 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy and straightforward.
26 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Being an online service can make it a…
Being an online service can make it a bit confusing - especially with ALL insurance companies having *add on* options. My last years insurance was with RAC... renewal wasn't good enough. Did a search for more acceptable which came back up with them... surprisingly!
Kept getting emails for the renewal so their setup doesn't realise there was TWO car insurance docs in my account - the new one and the old one!
Time will tell if I need to claim how good they are...
8 september 2026
Svar från RAC Car Insurance
Hi Frank,
Thanks for sharing your feedback with us. We get that managing online insurance can feel confusing, especially when add-ons and renewals start piling up.
I am sorry that you still kept getting renewal reminders even though you had set up a new policy with us.
We want to make sure your account is set up correctly, and we will be in touch with you to see how we can help.
Thanks again, and have a great day.
Vicky
It was very frustrating over a 2 to 3…
It was very frustrating over a 2 to 3 week period to eventually receive a copy of my Insurance documents.
I made about 5 phone calls to eventually receive my documents which had to be sent to my e mail address manually. Your self serve contact just would not work
20 september 2026
Svar från RAC Car Insurance
Hi Michael,
I’m really sorry to hear about the frustration you experienced while trying to get your insurance documents over those few weeks. Making five phone calls and dealing with a self-service tool that isn’t working is definitely not the smooth service we aim to give you.
I’m glad our team was able to email your documents to you manually in the end. We will be in touch with you to make sure that you now have everything you need.
Thanks again for your patience with us. Hope you have a great rest of your day!
Vicky
The whole service was very easy and led…
The whole service was very easy and led all the way by the RAC and given the opportunity to make any changes if required. I was given adequate time to decide on any changes before the service was completed.
14 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Spoke to a lovely lady
Spoke to a lovely lady, and was very helpful, but forgot her name as have been away on holiday. She found be a slightly better deal.
25 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I phoned RAC to get a better quote
I phoned RAC to get a better quote, this was done straight away.
I would have liked a new email, to have had a written quote.
It's easy to go to my insurance document.
20 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
unable to contact you except through a…
unable to contact you except through a portal, the older generation like to be able to email or talk to you.
Informed that my insurance was automatically renewed for the next year, bombarded with renewal emails and texts.
8 september 2026
Svar från RAC Car Insurance
Hello Charles,
Thank you for sharing your feedback with us.
We understand how frustrating it is when you cannot reach us by email or phone, especially if that is how you prefer to stay in touch. We also hear you on the amount of renewal messages you received, and we are sorry for the stress this caused.
We want to make things right, so we will be in touch with you to see how we can help.
Kind Regards,
Laura
Very pleased with renewal quote
Was very pleased with renewal quote and it’s very refreshing to actually speak to someone in a contact centre in this country
25 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Car insurance…
Everything kept very simple easy to understand very competitive price
23 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very competitive price
20 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Ripping off current customers
I had to buy a new car. I only had 1 month and 11 days left on my car insurance, but getting a new insurance quote to start in only a few days would have meant having to pay a higher premium than if I got a new policy much further in advance, so I decided to just change my car on my current policy with RAC for the 6 weeks or so I had left.
As it's a newer car I was expecting to pay a fee to match a higher premium, however I have been charged £54.94 for just over one month's cover with a £15 admin fee on top. Even leaving aside the admin fee, that is the equivalent of being charged over 4 times what my insurance cost for my old car last year! Yes it's a newer car, but that is hugely excessive and typical of insurance companies profiteering from their current customers.
Needless to say, I won't be renewing with RAC when my car insurance comes up for renewal, and if that's what they're charging me for a month then the new quote will undoubtedly be astronomical compared to last year.
EDIT: I took up the suggestion in the reply from RAC, and the reply I got was essentially "tough luck, that's the price".
25 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi,
Thank you for sharing your feedback with us.
I completely understand why seeing a charge of £54.94 alongside a £15 admin fee for just six weeks of cover feels excessive, especially when comparing it to what you paid for your old car. It's entirely reasonable to feel frustrated about that, as well as the position it put you in when choosing when to start a new policy. We always want our pricing and charges to feel clear and fair, so I'm sorry for the stress and negative experience this has caused you.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We really appreciate you taking the time to let us know how you feel, and we'd welcome the opportunity to review everything and try to put things right for you.
Many thanks,
Kirsty
I expected better from a company of this size
Yes — seeing the whole review, I would rewrite it so the sequence is much clearer and the strongest point comes at the end. I’d keep the one-star rating, but avoid “CON” because it can distract from what is actually a very serious complaint.
Suggested Trustpilot review
Appalling customer service from start to finish
Following my car being written off, I discovered that RAC had automatically renewed my insurance. I cancelled the Direct Debit and subsequently received a letter warning me that I would be charged a £45 administration fee for non-payment.
I called RAC to get this sorted out. On my first call, the adviser said there was an echo on the line and promised to call me straight back. He didn’t.
I called again, explained the situation to a second adviser and, during the conversation, the call was ended. So I had to call RAC for a third time.
On the third call, I was finally told that they could sort out the insurance issue. However, I was told this could be done if I agreed that my complaint could be closed as resolved.
I refused. I explained that I wanted the insurance issue sorted out, but I also wanted my complaint about the service I had received from the previous two advisers to be properly investigated.
I was then told that if I wanted to continue with my complaint, they could not sort out the issue and cancel the insurance.
That is the part I find particularly unacceptable. Why should resolving an insurance issue be conditional upon a customer agreeing to close a legitimate complaint about poor service?
I had already experienced a promised callback that never happened and a second call being terminated. I was then effectively being asked to choose between having my insurance issue resolved or continuing with my complaint.
I would expect far better from a company of RAC’s size and reputation.
RAC should listen to the recordings of all three calls and explain why I was put in this position. This is one of the worst customer service experiences I have had. One star is generous.
25 september 2026
Svar från RAC Car Insurance
Hi Richard,
Thank you for sharing your feedback with us. We are truly sorry for the frustrating experience you had after your car was written off.
We can see there has been some confusion here regarding your policy and complaint, and we want to clear this up for you. We take service issues like dropped calls and missed callbacks very seriously.
We will be in touch with you to see how we can help and provide further clarity on this. We hope to get everything sorted out for you as quickly as possible.
Many thanks,
Kirsty
Good rates with reliable cover
23 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Straight forward process.Overall the process was fairly straight…
Overall the process was fairly straight forward and the error on my part was sorted without any major difficulty.
25 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Excellent value and very goid customer…
Excellent value and very goid customer service, highly recommended.
24 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy company to deal with ..
Easy company to deal with ..
Straightforward to renew policymaking them
18 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Would not insure out leapmotor B10 so…
Would not insure out leapmotor B10 so had to cancel insurance & got charged £ 50 to cancel & £50 admin charge.
13 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Simon,
Thanks for taking the time to share your feedback, though I'm really sorry to hear about your experience.
I understand how frustrating it is to pay cancellation and admin fees when we can't cover your new car. We always aim to be clear and fair, so I'm sorry for the stress this has caused.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Detta är Trustpilot
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