I insured my car with the RAC in December and also got roadside assistance for a bargain thankfully I have not used their services and no issues with my vehicle and they didn’t overcharge on the renew... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Happy with the price overall. However, I was surprised to see that the price on the RAC own website was more expensive than going through comparison sites. Then was directed back to RAC to complete at... Se mer
Företaget har svarat
RAC have been my insurer now for several years. Despite the renewal price increasing, when it actually comes to the amount you pay for excess- I haven't found anything cheaper. Their customer servic... Se mer
Företaget har svarat
The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly. Communication to clarify an issue caus... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktuppgifter
Storbritannien
- rac.co.uk/insurance
4,4
Utmärkt
20 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A user experience of the highest quality
The reasonable price of my renewal for the next twelve months, the ease at which I was able to renew on line. A user experience of the highest quality which I have always experienced in my dealings with the RAC.
23 september 2026
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Avoid Avoid Avoid.
Avoid Avoid Avoid.
Terrible service from them, they have idiots on live chat who have poor knowledge.
I will never use RAC again.
Please go elsewhere folks.
My renewal came through which was more expensive than last year, I got in touch to see if RAC could do it any cheaper as I was willing to renew, but the guy I got on live chat was an idiot. Poor knowledge and very unhelpful, while arranging the quote he asked if there would be any changes, I said yes there would be a name change to my partner as we were getting married, he proceeded to change the name on my current policy which meant I would incur an charge for a policy change. This is not acceptable. Now the RAC are chasing me for an extra charge and a late fee after my old policy had ended, but now they say it was cancelled as I didn’t renew.
I will never use the RAC again and I suggest no one else does. They are conmen.
30 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi,
We’re really sorry to hear about your bad experience with our live chat team. We always aim to provide helpful support, so it's disappointing to know we let you down here.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
Being not able to contact by phone was …
Being not able to contact by phone was a huge problem.
As older people direct contact is in my opinion essential when there is a problem
You apparently had insufficient information on line to actually take payment from me for the coming year
Even now I am not 100% sure my policy payment is up to date - I have ensured all relevant 'card' details have been given to you on line
26 september 2026
Svar från RAC Car Insurance
Hi,
Thank you for sharing your feedback with us.
We’re so sorry to hear how frustrating it was trying to reach us by phone. We completely understand that speaking directly to someone is important, especially when sorting out your payment.
Because this is an online-only policy, management and payments are handled through your online account. We know this caused extra worry about whether your payment went through, and we apologize for that confusion.
We will be in touch with you to see how we can help and make sure your payment details are all up to date.
Leanne
They rip you off when you have to change policy details
Was happy to renew with them but soon had to change my car. My 'new car' was almost identical. It is 18months newer but still quite old. Same engine etc. I was prepared for the £15 admin fee but £69 charge in additional premium felt like an absolute rip off.
1 oktober 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Jim,
Thanks for sharing your feedback. We’re sorry to hear how frustrated you felt about the price change when updating your car details.
When you swap vehicles, the price updates based on several risk factors, even if the new car seems nearly identical to your old one. However, we completely understand why this extra cost felt unfair.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
Very easy and painless way to renew
15 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
R A C stafff very helpful and we’re…
R A C stafff very helpful and we’re very easy to communicate with .Nothing seemed too much trouble and advice given very helpful .
26 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
A simple claim from 13th May 2023 turned into lengthy battle and still unresolved
My experience has been incredibly frustrating. Following a non-fault accident 13th May 2023, my Range Rover was poorly repaired, and the claim continued to drag on despite liability being accepted. The process involved repeated delays, poor communication and no clear accountability. Ultimately, I had to part with the vehicle. More than three years later, the matter has still not been resolved. I would not recommend this insurer based on my experience.
1 oktober 2025
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi ,
Thank you for sharing your feedback with us regarding your ongoing claim experience.
I am truly sorry to hear how stressful and protracted this situation has been for you since the incident in May 2023, particularly regarding the repairs and the lack of communication you encountered. While we aim to resolve all matters as swiftly and seamlessly as possible, it is clear that your experience has fallen far short of the standard we set for ourselves, and I completely appreciate why you feel so dissatisfied.
We will be in touch to discuss next steps to assist you further.
Vicky
BEWARE OF FEES NOT COMMUNICATED…
After compare the market said adjustment fees are £15, and that the fee to cancel AFTER the 14 day cooling off period was £45, but having received no communication at any point of a fee to cancel within the 14 days, I was charged £25 when I had to cancel the day after taking out the policy. The online person (as I couldn't speak to anyone) repeatedly told me the fee was communicated in my policy pack given AFTER taking out the policy, but at no point before I took out the policy which is completely unacceptable. If this happened in a shop and they told you there was a fee for refunds but it only tells you on the receipt, they wouldn't get a way with it.
30 september 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Kerry,
Hi there. Thanks for taking the time to share your experience with us, though I'm really sorry to hear about the unexpected cancellation fee.
I completely understand your frustration. You should always get clear fee details before buying a policy, not just after.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We want to get this sorted for you quickly.
Many thanks,
Kirsty
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Very happy easy to do
Very happy easy to do, let’s hope renewal isn’t lots more expensive
27 april 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I’m sorry to say well below customer expectations
The first thing I’d like to say i deal with a computer( AI) in which it was frustrating in every way.
It asked me the reference number ? i never had , it told me to shorten my question, because it never understood , it was too long, it asked me my name and date of birth about 10 times on one occasion , what an experience,
And then when you got a chat line 50% of the people could not answer my simple question. NO phone number to speak to anyone because it is all done online unsuccessfully..
Trying to talk to RAC insurance by telephone they could not help because you are dealing with their online account that is cheaper than them. Eventually after two days and many chat lines I completed my insurance and paid for it in full. I asked do they require my no claims bonus certificate? The answer was no. and after documenting one small claim , some four years , and paying for it in full they told me there’s nothing else they wanted and I was good to go. Within 24 hours they were sending me emails and texting telling me I’ve not declared a claim from four years ago this was a windscreen with a chip that happened on the classic car . I rectified it with them and asked them again. is there anything else they wanted ? The answer was NO everything‘s done now thank you for your custom. And for the next fortnight, they bombarded me with emails and texts threatening me they are going to cease my insurance because I have not communicated with them. I ask myself how could they THE RAC INSURANCE keep NEW customers AND existing customers? by them dealing with them in this manner.. my answer is never use the online insurance.and after making all these complaints to them from mid August to now ,I’ve never heard a thing from them. I worked for the RAC for 35 years in another department up to retirement so I know all the divisions don’t act this way they look after their customers. Shame on them on this occasion Chris smith
19 augusti 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Hi Chris,
Thank you for sharing your feedback with us. We are really sorry to hear about your frustrating experience with our online chat and email updates, especially after your 35 years of service with the RAC.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We want to get this sorted for you, and we appreciate your patience while we investigate what happened.
Many thanks,
Kirsty
everything was so easy
24 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
At first the quote was very expensive…
At first the quote was very expensive but after declining,they came back with a good price in keeping with other quotes
24 september 2026
Svar från RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
I do not like chat box as I am slow…
I do not like chat box as I am slow typing.
Speaking to a human is always best
25 september 2026
Svar från RAC Car Insurance
Hi,
Thank you for your feedback. We understand that speaking to a person is preferable, especially if typing on a chat service is difficult.
We offer both our RAC Standard insurance policy, which includes contact centre support, and our RAC Online-Only policy, giving customers a choice of the service that best suits their needs. Our Online-Only policy allows us to pass the savings from reduced contact centre costs on to customers through lower premiums and reduced fees.
If you weren’t able to complete everything you needed online, please contact us at socialresponders@bglgroup.co.uk, and we’ll be happy to help.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
easy to renew good price
24 september 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Svar från RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Absolutely awful service
Absolutely awful service. Cancelled my insurance, whilst I was on holiday, as my card details, they held on file had changed. I went onto the website and changed my card details and thought all was sorted. This was after telling me my insurance had been renewed for 12 months. Then sent me a bill for £145. for the couple of weeks in between the end of my policy and the cancellation of the new one - part of this was a cancellation fee (for something that I had not asked for). Blame the computer. and would not enter into any discussion around refunding the money, even though I had tried to pay in good faith and had been told by them that my policy had been renewed.
11 september 2026
Svar från RAC Car Insurance
Hi Richard,
I’m really sorry to hear about your experience.
Cancelling your policy while you’re away is the last thing you need. It’s especially frustrating when you updated your card details in good faith after hearing your policy was renewed. We will be in touch with the details of the fees and any refunds due shortly.
Thank you, Rachel.
Really difficult to speak to an actual human
They seem okay as an insurance company, but they make it very difficult to speak to a human if you have an issue as a customer. Everything has to be via the app or a virtual assistant. When I used their breakdown cover, they were trying to force us to use an online form or the app. It seems as though they're trying to minimize the service available to maximize their costs, and that's not what I want from my insurer!
Just to clarify, this is both RAC insurance and breakdown - it's increasingly difficult to speak to a human and I'm not impressed to have to spend 40 minutes on hold to change my insurance, just to be told that my premium will double. No thank you, I found it for half the price with someone else.
1 oktober 2026
Omdöme utan inbjudan
Svar från RAC Car Insurance
Thank you for sharing your feedback with us. We’re sorry to hear about the experience you had with RAC Breakdown, and we’d love the chance to make things right.
This Trustpilot page is dedicated to your experience with our car insurance cover only.
However, if you could tell us a little more about what happened with your breakdown using the link below, we’ll make sure someone in our breakdown team looks into this for you as soon as possible:
RAC Breakdown Team: https://complainthub.co.uk/rac/intake-form
Vicky
All good imho!
The price was the best, the add on options were good and fairly priced, I took out an insure keys add on which I needed to use, the claim was sorted quickly.
Communication to clarify an issue caused by a previous insurer at start of policy was excellent.
Plus peace of mind of RAC reputation! What’s not to like.
2 april 2026
Svar från RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
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