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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I received the new QuietOn 4 after two weeks of very slow shipping. Unfortunately, they simply do not work as advertised. I tested them multiple times using recordings of light snoring, and there was... Se mer

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Betygsatt 5 av 5 stjärnor

37 years of chronic insomnia. Having those few hours not disrupted by noise is a big part of keeping mental health. And their latest earplugs are very clearly the best noise protection I've tried (an... Se mer

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Betygsatt 5 av 5 stjärnor

The earbuds are fantastic. They are small and lightweight, which makes them super comfortable, especially as a side sleeper. I can wear them all night without any pressure or discomfort. The battery l... Se mer

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Betygsatt 5 av 5 stjärnor

Ich habe eben die Quieton 3.1 Buds ausprobiert und bin hellauf begeistert. Wichtig ist es, die 20 Sekunden abzuwarten, bis sich der ANC einschaltet, und ebenso wichtig ist der richtige Aufsatz au... Se mer

Företaget har svarat

Företagsinformation

  1. Elektronikföretag

Skrivet av företaget

QuietOn Active Noise Cancelling Earbuds for Sleep – A New Era of Peaceful Sleep. QuietOn sleep earbuds have always focused on improving well-being and sleep while reducing unwanted noises such as snoring, traffic, and other disturbances. In June 2024, QuietOn Ltd ceased operations, with Soundless Ltd acquiring all its technology. After a very lengthy process of gaining access to this Trustpilot account, we are now thrilled to announce a fresh start. Today, QuietOn 4 features enhanced design for better comfort. Our goal is simple: to help you enjoy restful sleep, focus better, and travel in comfort by minimising disruptive sounds. Where to Find Us: • Available across the EU through our official website. • Worldwide through trusted partners. We value transparency and customer trust. Past reviews reflect the previous era, but we invite you to experience the new QuietOn and share your thoughts. Your satisfaction drives us forward, and we are committed to delivering exceptional products and service. Helping people sleep better is more than a technical challenge—it’s a meaningful mission.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

535 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I can’t get these to work at all. Poor customer service.

I can’t get these to work at all. They’re poorly designed and overly complicated. Now I’m getting the same hassle to return them that others are describing. The return process is overly complicated and has taken up a lot of my time over a period of weeks. Communication with the customer care team is extremely difficult and slow. I am still trying to return this item and will update this review once the process is completed successfully. Please note: this item ships from Pennsylvania, but if they do not work for you, you must return them to Finland at cost to you. I have never experienced such a complicated return process.

13 februari 2024
Omdöme utan inbjudan
Logotyp för QuietOn

Svar från QuietOn

Hi Keri, thank you for sharing your feedback, we're sorry to hear you weren't happy with the service you received. There was some misunderstanding on our part, and we'd like to apologise for the delay in authorising your return. I trust it is now all in order and your return process is in motion.
Best wishes, QuietOn team

Betygsatt 1 av 5 stjärnor

Not fit for purpose

Don't waste your time or money. These simply don't work very well. There are several You tube reviews that came to the same conclusion. They certainly don't cancel out snoring. You're much better off with disposable foam ear plugs

18 januari 2024
Omdöme utan inbjudan
Logotyp för QuietOn

Svar från QuietOn

Hi Neil, Thank you for taking the time to write your review. That is unfortunate for us to hear that you were not happy with your purchase. However I believe everything has been handled with regard to your return, thus we trust that all is in order.
Best Regards, QuietOn team

Betygsatt 5 av 5 stjärnor

The best sleepbuds ever

Hi,
Thank you for making this wonderful product that finally allows meet to have a peaceful, restful sleep night after night.
These little babies filter out most noises completely, and the noises that do come through are muffled and do not disturb my sleep.
I have a spare pair because I don’t want to be caught without my QuietOns.
Because this company is based in Finland purchasing replacement pieces takes awhile and if there be anything negative to say, this would be it.
MaryAnn Preziotti

15 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Broke after a year

The earbuds worked well for one year and then one stopped being able to hold a charge. The warranty for US customers is 1 year (whereas EU customers are 2 years for some reason) so it did not cover the repair or replacement since it was a few weeks past. I was told I could get a 20% discount on a new pair. A new pair! The cost of these is not worth one year and I won’t be purchasing another.

31 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

That moment… 15 second in!

That moment… 15 seconds in when the technology kicks in! I'll wait for it like a little kid every night. These have been game changing for me because my beautiful partner snores. no more air-conditioning noise, white noise machines, wax earplugs, soft gel, earplugs...just the QuietOns. I had a fairly open mind about these because I wanted them to work. Wow!! I'm not sure if it's the noise canceling… or some other other technology...but these really help! I can still slightly hear some gentle noises,but it feels like the sound is blanketed a fresh layer of snow.

1 februari 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don't bother.....purchased the product…

Don't bother.....purchased the product for Christmas. It has been a headache working to return it. They had us run through hoops to try, try, and try again. Not only does it not filter out noises, but they are uncomfortable. Tried multiple sizes and they hurt. Then they are going to charge you to return. They don't stand by the product.

25 januari 2024
Omdöme utan inbjudan
Logotyp för QuietOn

Svar från QuietOn

Hello and thank you for taking the time to express your views. Our customer service gave you some information on how to get the best experience out of your earbuds and responded to your messages in a timely manner and authorised your return request. We are sorry to hear you weren't happy with your product. We do stand by our product and have a lot of happy customers who especially like QuietOn due to them being comfortable. Our return policy is clearly stated on our T&C's.
Best wishes, QuietOn team

Betygsatt 1 av 5 stjärnor

Does not reduce snoring noise

Does not reduce snoring noise. Only reduces the pleasant white noise from fan.

25 januari 2024
Logotyp för QuietOn

Svar från QuietOn

Hi Veronica, thank you for taking the time to write your review. We appreciate your feedback. Please contact our customer support and they'd be happy to help you in achieving the best performance with your device.
Warm wishes, QuietOn

Betygsatt 4 av 5 stjärnor

They have been fairly life changing as…

They have been fairly life changing as not only has my sleep been much better they seem to also have dramatically reduced my lifelong tinnitus.I am wondering the latter maybe because my brain is able to rest.
I used to use a white noise machine but Quieton has made that redundant.
They are able to significantly reduce low humming sounds like passing traffic or strong winds.
I have recommended to other people as it has been super helpful for me.
They get 4 stars instead of 5 because I would like a total silence option which covered higher frequency sounds too.

I often find myself wanting to wear them during the day too as they again significantly reduce day to day sounds from traffic,airlplanes etc

12 december 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Best purchase of last year

I love my quiteons. I cannot sleep without them anymore! You can hear the sound going quiet after about 15 seconds (edition 3.1) and the world quiets. And I feel calmness coming over me and I can actually sleep. If these were to break down, I would buy new ones in a heartbeat.

2 februari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The Worst Customer Service and Creditability

Poor Customer Service and Creditability Highly Suspicious

I dislike having to write less than stellar reviews however given recent events involving this company, in addition to an expensive loss sustained, its imperative that other consumers stay clear from this company, do not ignore the warning signs about their poor customer service .

I ordered two pairs of the QuietOn headphones late November to gift them for Xmas. Upon receipt, I opened one box to test the product and unfortunately was not impressed. I decided to return both of them (based upon their money back guarantee) and immediately wrote to customer service. They responded a few days later asking if I had followed the instructions to make them work properly. In the end I told them I was not satisfied and wanted money back for both items. A few days later I received information indicating how and where to return the items for a refund.

Following their instructions, I returned both items to them via UPS Ground with tracking, in the original packaging/envelope in which they had been received. After a few weeks, I received a email confirming my return/refund had been processed along with second email itemizing my refund for 50% of the cost of what was paid for both. I followed up with customer service to inquire why I only received partial credit for the items returned, to which they responded (a few days later) they only recorded one set of headphones received. I immediately responded, advising both headphones had been shipped together to which they did not respond or comment.

After a few days passed, I wrote again asking whether they can assist further with investigating the discrepancy, which was highly concerning. I also did not receive a response for the second inquiry. Besides being completely annoyed at the fact they have chosen to ignore my communications, I feel ripped off. My initial sentiments suspected the loss occurred in the hands of UPS, however given the fact I am being ignored about this discrepancy and after reading other less than flattering comments about their AWFUL customer service, I am almost certain this company is being ran by scam artists.

Its a shame how they treat customers that spend significantly to purchase their underwhelming product.

5 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Middle of the night impulse buy

These were a middle of the night impulse buy when I just couldn’t handle my partner’s snoring any longer. They work! It dulls the sound enough to be able to fall asleep, but I can still hear if my kids call me. I test them by snapping my fingers next to my ear, while pressing the on button. There’s no question that they’re noise cancelling. But you need to have a proper fit with the foam to make it really quiet.

12 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Product Upgrade

The QuietOn 3.1s are my second purchase of their products. After trying various noise masking products, I discovered the 2.0 version earbuds. Their size sometimes caused some soreness after a deep sleep, but the smaller size of the 3.1s fit perfectly without pressing on my ear. Their tuned noise canceling work great for me.

3 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Respite for a light sleeper

My wife is a light sleeper and we live near a main road that can be busy during the night with heavy gooods vehicles. I decided to buy some QuietOn earbuds in the hope that this would ensure a good night's sleep. My wife found that the buds took a couple of nights to get used to but really worked well, cutting out the road noise. QuietOn have also been fantastic in offering support and backup should any problems arise. I would encourage anyone that has similar problems to try the buds. The packaging and instructions are straightforward. It is good to have the backup that QuietOn provides and gives users confidence that they will try their best to ensure customer satisfaction.

3 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bring the QuietOn…

I’m very thankful I discovered QuietOn ear buds. They are worth the price as they do exactly what they are supposed to do, which was a great relief! I got my sleep back on track and was no longer woken up by random noises or left with ear pain from disposable ear buds. Customer Service were also very responsive and patient with my enquiries. I would recommend this product if you are in need of some undisturbed sleep.

30 december 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I really wanted this product to work...

I really wanted this product to work. I have used Bose sleep buds for the last few years and unfortunately they discontinued the product. I have used various products, but unfortunately QuietOn are no better than wax sleep buds to mask snoring.

I would suggest trying Anker sleep A10 if you need to mask sound. Much better for half the price.

29 december 2023
Omdöme utan inbjudan

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