Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the... Se mer
Outstanding customer service from Quarq tech rep who answered pre-purchase questions I had and then placed the order for me. Quarq DZero for Specialized arrived on time and I had it installed by my L... Se mer
I've purchased many different SRAM and Quarq items over the years and have never been disappointed with my purchase. Jason Osborne helped me determine exactly what I needed for a perfect fit on our n... Se mer
Företagsinformation
Informationen kommer från olika externa källor
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices. Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Kontaktuppgifter
3100 1st Ave, 57783, Spearfish, USA
- (605) 642-2226
- thinkfast@quarq.com
- quarq.com
4,2
Bra
601 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was having calibration issues with my…
I was having calibration issues with my Quarq DZero. Caled help desk and spoke with Luke. Luke talked me through a series of test and determined unit needed to be returned to factory.I explained that I was 5 weeks out from my Ironman competition and had to have my PM back right away. He immediately sent me an email with all the info needed for the process. Within a week I had my new PM returned and was back riding with power. Luke was professional and attentive to my needs. I would like to say thank you for a very pleasant experience. You are a great company!
Roy P.
23 augusti 2019
Omdöme utan inbjudan
Fast e accurate
Fast e accurate, but you could accept a international card.
21 augusti 2019
Omdöme utan inbjudan
Slow response to emails and requested…
Slow response to emails and requested UPS next day air for return delivery which you did not do.
20 augusti 2019
Omdöme utan inbjudan
Kyle from Quarq technical support has…
Kyle from Quarq technical support has helped me on several occasions with issues I had with my Quarq Riken power meter. We were able to resolve the problems over the phone in 10-15 minutes. Good to know Quarq’s customer service is top notch!
19 augusti 2019
Omdöme utan inbjudan
Only accepts US issued credit cards
While the service is good, the only issue after having many discussions with them and when I am about to pay. They do not accept credit cards that are not US issued. It's the year 2019! and this is still happening in the US.
19 augusti 2019
Omdöme utan inbjudan
Ordered a part online
Ordered a part online, took over 10 days till I eventually had to pick the part up myself at a 3rd party UPS point. Quarq customer service wasn’t helpful and blamed issue on UPS. Company doesn’t care once the part is paid for and leaves warehouse.
16 augusti 2019
Omdöme utan inbjudan
Svar från Quarq
Hi Rob,
I'm sorry you experienced frustration during your ordering process. Your tool left us on the same day of your order and the first delivery attempt from UPS was two days after your order was placed. When you spoke with our techs today, we let you know that a new order would be immediately sent to you with free overnight delivery to try and help prevent you from having to pick up your package at the UPS store. We care very much about your experience with us. Please keep the second tool we sent free of charge, just in case you ever find yourself in need of one again.
Quality, as expected from Quarq
Superb shopping from Quarq.
Quality experience from selection to delivery.
15 augusti 2019
Omdöme utan inbjudan
Thanks Quarq!
After 3 different emails on a crank setup for a specific bike build, I finally chose a bike, a crank, and made the purchase. The support for the full setup on crank based power on a mythical bike I had yet to purchase was great. The support for planning my bike build was great. The purchase process was easy as well and fast delivery.
14 augusti 2019
Omdöme utan inbjudan
Quick and easy!
13 augusti 2019
Omdöme utan inbjudan
The P2’s are the simplest way to add…
The P2’s are the simplest way to add reliable power to any bike. They just work every time.
12 augusti 2019
Omdöme utan inbjudan
Nice experience
Very good. I have a little problem with the online shop, but the service in the customer service line was amazing. Excellent!
9 augusti 2019
Omdöme utan inbjudan
Easy checkout experience
Easy checkout experience. Shipping prices were steep for a small part. Emailed them beforehand and they heavily discounted the shipping fee. Thanks for accommodating.
6 augusti 2019
Omdöme utan inbjudan
Shipped the wrong item.
29 juli 2019
Omdöme utan inbjudan
Svar från Quarq
Hi Clark,
I am so sorry for our mistake! I have reached out to you via email to see what we can do to remedy this error.
I did not actually buy from the site…
I did not actually buy from the site when I found a $15 shipping charge for something that weighs a few ounces. I will pass.
25 juli 2019
Omdöme utan inbjudan
fast delivery good product
23 juli 2019
Omdöme utan inbjudan
Nice easy to install
Nice easy to install, accurate. Just what i needed.
19 juli 2019
Omdöme utan inbjudan
Thanks for refunding the $15 shipping…
Thanks for refunding the $15 shipping cost on such a small item.
18 juli 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.