Pure retirement are an excellent provider for later life schemes enabling you to stay in your home and enjoy Your life without the extra cost of selling and upheaval of finding a new home. The... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Once again excellent response from Pure Retirement Ltd. They dealt with my request promptly and efficiently also with a good personal touch from their staff which is a pleasant change from talking to... Se mer
The paperwork is straightforward and subject to some slight delays from the postal service but what always struck as very good was the efficiency and pleasantness of the staff on the phone. It alway... Se mer
It's not always easy to choose the right company when you've made a large financial decision such as equity release. A year ago we decided upon Pure Retirement to assist in our arrangements. Sin... Se mer
Företagsinformation
Skrivet av företaget
Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.
Kontaktuppgifter
2200 Century Way,, LS15 8ZB, Leeds, Storbritannien
- 0113 3660 599
- marketing@pureretirement.co.uk
- pureretirement.co.uk
4,7
Utmärkt
542 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hi pure retirement is great for me…
Hi pure retirement is great for me widow l serverly disable son no one to leave money to just nieces so cable to live a good life without worry not benefit so am not burden to state
25 januari 2026
Omdöme utan inbjudan
Clear and straightforward information
Clear and straightforward information. The Online portal is easy to navigate.
I would have given 5 stars but my only niggle is that on a recent drawdown the portal gave no information when funds would be released. The request for feedback on the service arrived the day before the funds suddenly appeared.
Other than that, I am a satisfied client
4 februari 2026
Omdöme utan inbjudan
Very helpful and courteous.
It's not always easy to choose the right company when you've made a large financial decision such as equity release.
A year ago we decided upon Pure Retirement to
assist in our arrangements. Since doing so we have found the company very helpful and courteous.
All transactions have been handled quickly and efficiently, and the telephone staff are well-spoken in explaining the process.
Recommended.
29 januari 2026
Omdöme utan inbjudan
Helpful and considerate staff
They made it all so easy. Pleasant staff checking we were aware of what we were requesting.
All completed within 2 weeks.
Sp pleased.
12 januari 2026
Omdöme utan inbjudan
Very impressed with the communication…
Very impressed with the communication and service received from Pure Retirement. Would recommend
19 januari 2026
Omdöme utan inbjudan
Needed access to my drawdown facility
Needed access to my drawdown facility. Made request online. Received the paperwork 2 days later. Accepted T&C. Money received a few days later.
Completely hassle free.
8 januari 2026
Omdöme utan inbjudan
BoE rates drop, Pure's rates go up ?
The application process on the portal was very easy and the pack arrived quickly.
Once the paperwork had been returned the funds were in place within 4/5 days.
My only comment would be that if the application goes to a panel of lenders is the offer sent to me the best one for me or the one that gives Pure the most commission ? We dont know as we only receive the details of one offer.
I ask this because there have been a couple of Bank of England Interest rate drops in the last few months but the offer rate on this drawdown was the highest one yet.
Anyway, great service fornboth ease of request and acceptance, jist the question on the interest rate
9 januari 2026
Omdöme utan inbjudan
Svar från Pure Retirement Ltd
Hi Patrick, thanks for taking the time to leave a review - off the back of your questions we arranged for the team to give you a ring. Hopefully you found it useful, and it clarified matters and answered your questions, but do get in touch if you've any further queries.
Many thanks,
The Pure Retirement team
I would like to thank Pure Retirement…
I would like to thank Pure Retirement for the recent advance to my Lifetime Mortgage, and to the professionalism of the Pure Retirement agent Mr. Guy Walker.
22 december 2025
Omdöme utan inbjudan
First class service as ever
First class service as ever. Fast, straightforward and efficient.
16 december 2025
Omdöme utan inbjudan
Very helpful and the funds came through…
Very helpful and the funds came through very quick
12 december 2025
Omdöme utan inbjudan
Anthony Finn
I am writing this on behalf of my Father in Law.
Please take the time to read this.
Earlier this year my Father in law's wife passed away. 18 years ago they remortgaged with pure retirement I am not sure of the exact amount they released approx 30 to 40 thousand. The amount owed is now 140 thousand. Now while this I feel is criminal this isn't the worst part as I don't care for inheritance what I do care for is the health and wellbeing of my 83 year old Father in law who suffers with his health.
The property he is in now is not suitable and actually a danger to him due to it's layout. He decided he wanted to move to a flat so he could live out his years safely and in comfort.
Pure life and Enact there solicitors put so many caviats on porting the mortgage to a new property, but we found perfect property found and the sale was going through very slowly approximately 7 months and a week ago
We received an exchange date. As my Father in law had a large house we had to get a clearance company in to empty his house. Which was incredibly stressful for my Father in Law. The Move was booked removals etc he was all packed up in boxes etc. The move was planned for Wednesday when I find out today, the Friday before that Enact Pure retirements solicitors have now an issue and the sale is going to collapse.
The date is 12th December is almost Christmas. My Father in Law is broken, we are as family so upset for him. His worldly possessions have now gone in the clearance and he is living in a shell of a home at Christmas absolutely devastated.
Reading other reviews it does we are not alone in this experience of Enact, doing this.
This is quite honestly the most disgusting thing I have witnessed from a company.
Now I know I will get the standard reply to this review.... About law/paperwork etc
But these people are heartless no consideration for the Human element at all.
I hope you all sleep well at night.
Ask yourself one question before using these companies. Do you think anyone employed by Pure retirement would advise there own parents to take equity release? Then you have your answer...
13 december 2025
Omdöme utan inbjudan
Svar från Pure Retirement Ltd
Hi Anthony,
Thanks for taking the time to leave feedback, and we’re sorry to hear that your father in law’s experience has been stressful. While we can’t publicly go into case specifics, having reviewed the case notes we can confirm that in this instance the delays have been due to matters outside of both ours and Enact’s control. If you want to get in touch to discuss them in more detail, you can do so via customerfeedback@pureretirement.co.uk
In terms of the current amount owed, as a lifetime mortgage is a long-term financial product with no mandatory repayments it’s common for the balance to increase over time if the borrower chooses to not make any optional repayments over the loan term. If you’ve any concerns about the quality of the advice your relatives received in this regard, we suggest contacting their original financial adviser.
Many thanks,
The Pure Retirement team
easy to deal with quick and efficient
11 december 2025
Omdöme utan inbjudan
The people at Pure Retirement
The people at Pure Retirement were polite, friendly and gave information in a clear and timely manner. I was kept informed at every stage and was surprised at the speed it took from start to finish.
27 november 2025
Omdöme utan inbjudan
Very helpful and patient with a…
Very helpful and patient with a difficult situation
27 november 2025
Omdöme utan inbjudan
Everybody were so very helpful and the…
Everybody were so very helpful and the process was done well within the estimated time frame
20 november 2025
Omdöme utan inbjudan
The procedure to request funds was…
The procedure to request funds was clear and easy.
18 november 2025
Omdöme utan inbjudan
Very efficient and smooth process
Very efficient and smooth process. Easy interactions between myself, my financial adviser and Pure.
17 november 2025
Omdöme utan inbjudan
Everything was easy to do and in a…
Everything was easy to do and in a quick timescale as usual.
7 november 2025
Omdöme utan inbjudan
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