Jerome and Louise provided exceptional service throughout this process. Lots of contact and updates from start to finish. If you’re considering moving or reinvesting a pot of any description thes... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We thought about releasing equity release in our home for what feels like ages, finally we have decided to firstly release for our purchase of a caravan, the first since 2010. We were guided through t... Se mer
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I didn't want to give my feedback until my pension was up and running. I had three phone calls with Chloe Dunnill who was friendly and very helpful. We went through everything I wanted from my pensio... Se mer
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Great communications between us and Age Partnership made this transaction run smoothly and very professionally. Cannot praise this Company enough . Took under two months for completion and certainly p... Se mer
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Företagsinformation
Om Age Partnership
Skrivet av företaget
At Age Partnership, we believe that people who are at, or approaching, retirement deserve to get the best out of life. Based in Leeds, West Yorkshire, with over 500 employees, we have tailored a range of financial solutions specifically for the over 50s.
Every single one of the services we provide is designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.
Equity Release, Pension Income, Mortgages and more...
Rest assured, with all of our services we're happy to have a no obligation chat, helping you to understand all of your options without any obligation.
We have dedicated Pension Income, Mortgage and Equity Release advisors that will take your credentials, circumstances and financial situation into account before presenting a range of options tailored to your needs. We also have a team of specialists across our departments who are there to help and assist our customers in any way they can. Operating with your best interests at heart, we will offer completely impartial and honest advice.
See how much you could release
Why Choose Age Partnership?
Skrivet av företaget
- Equity Release
- Equity release advice covering a range of leading lenders, including access to exclusive and preferential plans that are not typically available by going direct.
- Retirement Income Service
- A Retirement Income Service that is specially designed to help you get the best income from your pension savings.
- Lasting Power of Attorney
- A Lasting Power of Attorney service to give you and your family peace of mind and protection for the future.
- Mortgages
- We pride ourselves on being mortgage specialists for the over 50’s. However, we can help customers at any age and stage in life - whether you are looking to get a better deal on your current mortgage, raise money on a property you already own or simply want to get on the property ladder.
Kontaktuppgifter
2200 Century Way, Thorpe Park, LS15 8ZB, Leeds, Storbritannien
- 08080 555 222
- enquiries@agepartnership.com
- agepartnership.co.uk
4,6
Utmärkt
10 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly yet professional efficient…
Friendly yet professional efficient staff and process. I was kept informed of progress on a regular basis.
16 juni 2026
Jerome and Louise provided exceptional…
Jerome and Louise provided exceptional service throughout this process.
Lots of contact and updates from start to finish.
If you’re considering moving or reinvesting a pot of any description these guys make it easy. Lots of options, they dig around for best deals.
18 juni 2026
Personnel at Age Partnership…
Personnel I spoke to at Age Partnership were so helpful and supportive. I cannot praise highly enough
13 juni 2026
Svar från Age Partnership
Thank you for your kind review. We’re delighted to hear you found our team helpful and supportive, and we really appreciate you taking the time to share your experience.
Many thanks
Rachel
A very professional service from start…
A very professional service from start to finish recommend this service to anyone took care of everything no problems at all they were excellent
12 juni 2026
Svar från Age Partnership
Thank you for your kind review. We’re delighted to hear that you found our service professional from start to finish and that everything was handled smoothly.
Many thanks
Rachel
We received excellent service from…
We received excellent service from Advisors. Everything was explained throughly with due care and attention.
5 juni 2026
Svar från Age Partnership
Thank you for your kind feedback. We’re delighted to hear that you received excellent service and that everything was explained thoroughly.
Many thanks
Rachel
Non Solicited Approach!
Had a mail shot, complete with glossy brochure and letter, sent to a random name at my address. As I’ve been at my address for MANY years, I opened it.
Thanking me (wrong name), for my equity release enquiry on 28th May, complete with a customer ID number, (I have never enquired), stating my age, (which was also an incorrect guess).
What a disgusting piece of marketing. I don’t like this approach at all. I opened the letter in case our address was being used for some kind of fraudulent practice.
I emailed my complaint, but of course had no response. Wouldn’t go near a company who does this. I genuinely thought that someone was using my address for fraudulent business.
2 juni 2026
Omdöme utan inbjudan
Svar från Age Partnership
Thank you for your review. I am very sorry to hear about your experience and the concern this mailing caused.
I completely understand why receiving a letter referring to an enquiry you did not make would be alarming. Please accept our sincere apologies for the distress and inconvenience this caused.
We take matters like this very seriously, particularly where there is any concern that personal details or an address may have been used incorrectly. This is certainly not the experience we want anyone to have. I am also sorry to hear that you did not receive a response to your email complaint, as we would always aim to acknowledge and investigate concerns of this nature promptly.
If you are willing, we would appreciate the opportunity to look into this further and understand what happened. Please contact us directly at marketing@agepartnership.com so we can investigate your concerns fully and ensure your address details are handled appropriately going forward.
Thank you for bringing this to our attention.
Kind regards
Rachel
Luke Mudway
Luke was very professional polite and helpful throughout, altogether made the whole process painless - top marks
5 juni 2026
Svar från Age Partnership
Thank you for your kind review. We’re delighted to hear Luke was professional, polite and helpful throughout, and that he made the process feel painless. We really appreciate your feedback.
Many thanks
Rachel
Sorting private pension
Sorting private pension - Excellent Service. Knowledgeable, great assistance, advice where necessary. Friendly, informative, and excellent communication. Highly recommended.
5 juni 2026
Svar från Age Partnership
Thank you for your kind review. We’re pleased to hear that you found our service excellent. It’s great to know we were able to provide support and advice where needed when sorting your private pension. We really appreciate your recommendation and feedback.
Many thanks
Rachel
Thank you to Lana who was very…
Thank you to Lana who was very professional and explained the process to me . Nothing was rushed . From start to finish everything went smoothly . I was kept informed throughout and received the funds on the day they stated . Thank you Age Partnership
1 juni 2026
Omdöme utan inbjudan
Svar från Age Partnership
Many thanks for your kind review, we really appreciate your feedback. We’re so pleased to hear that Lana explained everything clearly and that the process went smoothly from start to finish.
Many thanks
Rachel
My client experience was first class…
My client experience was first class excellent knowledge from my advisor and very timely on calls snd administration I would recommend the service .
29 maj 2026
Svar från Age Partnership
Thank you so much for your kind feedback. We’re delighted to hear that you had a first-class experience and that your adviser’s knowledge and timely support throughout the process made such a positive impression.
Many thanks
Rachel
A one pound error in the documentation…
A one pound error in the documentation offer means more delays and we are still waiting for correction documentation - the original offer was signed and returned in the envelope provided to meet the evening collection time on 14 May 2026. Very frustrating!
27 maj 2026
Omdöme utan inbjudan
Svar från Age Partnership
Good afternoon. Thank you for bringing this to our attention. I’m sorry for the frustration and delay this has caused, especially as you acted promptly to meet the collection deadline.
I will raise this as a priority with a senior member of the team, who will investigate the status of the corrected documentation. A member of our team will then be in touch to provide you with an update.
Please accept our apologies for the delays and inconvenience caused, and thank you for your patience while we work to resolve this.
Rachel
My call to money helper
Understanding a lot more of the annuity products that are available, thank you for the knowledge of the staff who helped me.
26 maj 2026
Svar från Age Partnership
Good morning. Many thanks for your kind review. We’re pleased our team could help you better understand the annuity products available.
If you ever need further support in the future, we’re always here to help.
Many thanks
Rachel
They were very professional from start…
They were very professional from start to end . They kept me informed all the way throughout the process
19 maj 2026
Svar från Age Partnership
Thank you very much for your kind review. We are delighted to hear that you found our service professional from start to finish and that you felt well informed throughout the process.
Providing clear communication and a professional service is very important to us, so your feedback is greatly appreciated.
Many thanks
Rachel
From the first time I spoke to my…
From the first time I spoke to my advisor Paul, I felt at ease. The whole process was smooth and professional. I was kept informed at every stage. I cannot believe how quick the whole process has been.
20 maj 2026
Omdöme utan inbjudan
Svar från Age Partnership
Good morning,
Thank you for your lovely review. It’s wonderful to hear that you felt at ease from your very first conversation with Paul, and that the whole process felt smooth and professional throughout.
We’re especially pleased that you were kept informed at every stage and that the speed of the process exceeded your expectations.
If you ever need further support in the future, we’re always here to help.
Many thanks
Sophie
Marketing Executive
i found you to demanding to realise…
i found you to demanding to realise money thats mine
10 juni 2025
Svar från Age Partnership
Good afternoon,
Thank you for sharing your feedback. I’m sorry to hear that the experience felt demanding — that’s never how we want our customers to feel.
There are a number of checks that we must complete to ensure the money is released safely and correctly. These steps can sometimes feel intrusive, but they’re in place to protect you and make sure everything is handled securely.
We appreciate you taking the time to let us know how the process felt from your side.
Many thanks
Sophie
Marketing Executive
The process was a bit complicated to…
The process was a bit complicated to start with but my case manager Marli Allen, was very good at patiently explaining it all to me multiple times. In the end I was happy with the outcome. I would recommend that anyone thinking of equity release finds out everything they can about it before going ahead.
Equilaw were very good and not to pushy.
11 maj 2026
Omdöme utan inbjudan
Svar från Age Partnership
Good morning,
Thank you for taking the time to share your experience. We’re really pleased to hear that, despite the process feeling a little complicated at first, Marli was able to support you with patience and clear explanations throughout. It’s great to know that you felt confident and happy with the final outcome.
Your advice about taking the time to fully understand equity release is absolutely sound, and we’re glad you felt well‑informed every step of the way.
If you ever need further guidance in the future, we’re always here to help.
Many thanks
Sophie
Marketing Executive
Professional support
Clear and concise comms. Excellent guidance thru the application and funding process
29 april 2026
Svar från Age Partnership
Good morning,
Thank you for your review. We’re happy to hear that you had such a positive experience with us. We appreciate you sharing your feedback.
Many thanks
Sophie
Marketing Executive
Very helpful
Craig Gauld was extremely helpful caring and informative .
11 maj 2026
Omdöme utan inbjudan
Svar från Age Partnership
Good morning,
Thank you for your review. We’re so pleased to hear that you found the service helpful, and it’s fantastic to know that Craig’s caring and informative approach made such a positive difference to your experience.
Many thanks
Sophie
Marketing Executive
Great help with my pension
Great help , kept informed during the whole process and very satisfied with the result.
Thanks & a job well done
6 maj 2026
Svar från Age Partnership
Good morning,
Thank you for your 5‑star review. We’re very pleased to hear that you found the support with your pension helpful and that you were kept well informed throughout the process. It’s wonderful to know you’re satisfied with the outcome. Thank you for your kind feedback.
Many thanks
Sophie
Marketing Executive
Life time mortgage experience
I was impressed by all the staff I talked to at age partnership they went above and beyond all my expectations keeping in touch at all time with updates and how things were progressing would recommend age partnership to anyone who wants reassurance through their experience with them many thanks to all staff
29 april 2026
Svar från Age Partnership
Good morning,
Thank you for leaving us a review. We’re delighted to hear that your lifetime mortgage experience was so positive and that the team went above and beyond your expectations.
Many thanks
Sophie
Marketing Executive
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