I made my request on line, I followed it through by receiving information by email. I received a call confirming it was me . Once my form was signed and sent back I received the funds in my account... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The whole experience was very easy and clear to understand. Every step was explained clearly with a kind and respectful understanding. There were regular updates of each process and short courtesy cal... Se mer
It's not always easy to choose the right company when you've made a large financial decision such as equity release. A year ago we decided upon Pure Retirement to assist in our arrangements. Sin... Se mer
The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.
Företagsinformation
Skrivet av företaget
Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.
Kontaktuppgifter
3175 Century Way,, LS15 8ZB, Leeds, Storbritannien
- 0113 3660 599
- marketing@pureretirement.co.uk
- pureretirement.co.uk
4,7
Utmärkt
520 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent administration and contact
17 juni 2026
Omdöme utan inbjudan
Great customer service
Everything went smoothly, all questions answered, very friendly and professional
15 juni 2026
Omdöme utan inbjudan
I made my request on line
I made my request on line, I followed it through by receiving information by email. I received a call confirming it was me . Once my form was signed and sent back I received the funds in my account within 4 days
8 juni 2026
Omdöme utan inbjudan
They are always so helpful and easy to…
They are always so helpful and easy to talk to,
they made the whole process easy.
Everything is explained in detail and all questions answered which made it a stress free process.
11 juni 2026
Omdöme utan inbjudan
Good efficient service and very helpful
Good efficient service and very helpful
9 juni 2026
Omdöme utan inbjudan
Excellent communication and very…
Excellent communication and very professional.
5 juni 2026
Omdöme utan inbjudan
Always helpful an always friendly an…
Always helpful an always friendly an always call when they say they will
5 juni 2026
Omdöme utan inbjudan
Matthew Philips snd Rebecca’s…
Matthew Philips snd Rebecca’s considerate and professional services
5 juni 2026
Omdöme utan inbjudan
Exorbitant interest
My Dad used this service to release £35,000, he’s sadly now passed away and I’m dealing with his estate. The amount due to repay now stands at an eye watering £120,000! The balance increases by approximately £700 per month. I urge anyone considering this service to look in to in throughly, the interest is exorbitant, license to print money.
5 juni 2026
Omdöme utan inbjudan
Svar från Pure Retirement Ltd
Thank you for taking the time to leave a review, and we’re very sorry to hear about your loss. We appreciate this must be a difficult time, and that dealing with financial matters can add further stress.
We understand your concern regarding the loan balance. Lifetime mortgages are long-term products with no required monthly repayments, so interest accrues over time and compounds. This can lead to the balance increasing, particularly over a longer period.
At the outset, these features and their potential impact over time should be explained by a qualified financial adviser, along with whether the product is suitable for individual circumstances.
If you would like to discuss your dad’s account in more detail, please contact us at customerfeedback@pureretirement.co.uk, and we’ll do everything we can to help.
Excellent communication from start to…
Excellent communication from start to finish and the cash release only took a few days despite there being a bank Holiday weekend.
1 juni 2026
Omdöme utan inbjudan
Prompt Service
The process of borrowing more funds from my drawdown reserve was fully explained to me and the required amount was paid into my account within two weeks of my application.
29 maj 2026
Omdöme utan inbjudan
Drawdown fund request
The request I made for drawdown funds proceeded without a glitch. It did take a bit longer than I anticipated but in retrospect I feel the security was solid which I like. All round good job.
26 maj 2026
Omdöme utan inbjudan
Pure Retirement are experts.
Pure Retirement are experts in their field, the services they offer are excellent and their staff are extremely knowledgeable, professional and friendly without being pressuring. Highly recommended.
19 maj 2026
Omdöme utan inbjudan
Cash release
Always a pleasure to deal with Pure Retirement. The process of accessing funds from my cash release facility was as ever, smooth, swift and very efficient. Customer service is second to none
13 maj 2026
Omdöme utan inbjudan
Excellent service
Have used Pure Retirement twice now and both times had excellent service, very speedy & very professional
1 maj 2026
Omdöme utan inbjudan
Prompt answers to my questions and…
Prompt answers to my questions and equally prompt on dealing with my request
9 april 2026
Omdöme utan inbjudan
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